Windows 10: BSOD - Video Card not showing in device manager all the sudden.

When there are problematic listings in device manger that leaves you with uncertainty.
The goal is to tune things up so that there are fewer windows errors, problem signatures, faulting applications, and bsod.


These are examples of device problems displayed on the computer in Windows error reporting:

Code: 7/31/2017 1:20 AM Windows Error Reporting Fault bucket , type 0 Event Name: PnPDeviceProblemCode Response: Not available Cab Id: 0 Problem signature: P1: x64 P2: PCI\VEN_10EC&DEV_5227&SUBSYS_10EC1462&REV_01 P3: {4d36e970-e325-11ce-bfc1-08002be10318} P4: 00000012 P5: unknown P6: unknown P7: unknown P8: P9: P10: Attached files: \\?\C:\Windows\TEMP\DMI1D1D.tmp.log.xml \\?\C:\Windows\TEMP\LOG1D2D.tmp \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1D2E.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1D3C.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1D4D.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\NonCritical_x64_ab1f319fe5ce1fe8b3885273f08f857c6efef3_00000000_0492e9ba Analysis symbol: Rechecking for solution: 0 Report Id: 9b33f336-4736-4931-a71c-84aab14a77c1 Report Status: 2147491840 Hashed bucket:7/31/2017 1:16 AM Windows Error Reporting Fault bucket , type 0 Event Name: PnPDeviceProblemCode Response: Not available Cab Id: 0 Problem signature: P1: x64 P2: PCI\VEN_10EC&DEV_5227&SUBSYS_10EC1462&REV_01 P3: {4d36e970-e325-11ce-bfc1-08002be10318} P4: 00000012 P5: unknown P6: unknown P7: unknown P8: P9: P10: Attached files: \\?\C:\Windows\TEMP\DMI1D1D.tmp.log.xml \\?\C:\Windows\TEMP\LOG1D2D.tmp \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1D2E.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1D3C.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1D4D.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_x64_ab1f319fe5ce1fe8b3885273f08f857c6efef3_00000000_cab_107c1d4c Analysis symbol: Rechecking for solution: 0 Report Id: 9b33f336-4736-4931-a71c-84aab14a77c1 Report Status: 4 Hashed bucket:7/31/2017 12:35 AM Windows Error Reporting Fault bucket , type 0 Event Name: PnPDriverNotFound Response: Not available Cab Id: 0 Problem signature: P1: x64 P2: PCI\VEN_8086&DEV_8C3A&SUBSYS_10EC1462&REV_04 P3: P4: P5: P6: P7: P8: P9: P10: Attached files: \\?\C:\Windows\TEMP\DMI161F.tmp.log.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER162F.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER162D.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER163E.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\NonCritical_x64_eafe12ceb3c29756eccddf60c0f15c9ce1f5c8_00000000_1c556dc5 Analysis symbol: Rechecking for solution: 0 Report Id: ef8563a7-9b67-477f-ad3a-406883064cb5 Report Status: 2147491840 Hashed bucket:7/31/2017 12:34 AM Windows Error Reporting Fault bucket , type 0 Event Name: PnPDriverNotFound Response: Not available Cab Id: 0 Problem signature: P1: x64 P2: PCI\VEN_8086&DEV_8C22&SUBSYS_10EC1462&REV_04 P3: P4: P5: P6: P7: P8: P9: P10: Attached files: \\?\C:\Windows\TEMP\DMI15EE.tmp.log.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER15EF.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER15ED.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER15FE.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\NonCritical_x64_6bcdc562addbf192de28bdaa814b45eeb980572f_00000000_1c556b35 Analysis symbol: Rechecking for solution: 0 Report Id: 2e75816f-d291-4f9c-8b0c-5953b1d784d5 Report Status: 2147491840 Hashed bucket:7/31/2017 12:34 AM Windows Error Reporting Fault bucket , type 0 Event Name: PnPDriverNotFound Response: Not available Cab Id: 0 Problem signature: P1: x64 P2: ACPI\VEN_ENE&DEV_0110 P3: P4: P5: P6: P7: P8: P9: P10: Attached files: \\?\C:\Windows\TEMP\DMI15BD.tmp.log.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER15BE.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER15BC.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER15CD.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\NonCritical_x64_7851e1c59e239e644980afce697b7d41f66690_00000000_1c5568c4 Analysis symbol: Rechecking for solution: 0 Report Id: ec35073e-a9d4-4615-887f-6f2ea1391038 Report Status: 2147491840 Hashed bucket:7/31/2017 12:34 AM Windows Error Reporting Fault bucket , type 0 Event Name: PnPDriverNotFound Response: Not available Cab Id: 0 Problem signature: P1: x64 P2: PCI\VEN_10EC&DEV_5227&SUBSYS_10EC1462&REV_01 P3: P4: P5: P6: P7: P8: P9: P10: Attached files: \\?\C:\Windows\TEMP\DMI155D.tmp.log.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER157E.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER159B.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER159C.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\NonCritical_x64_5fb2ca4bedc8d7f9fe46d64a60c164404df8fcf8_00000000_1c556614 Analysis symbol: Rechecking for solution: 0 Report Id: 531fa9b3-888b-481f-9fa5-d6aa4d8126c8 Report Status: 2147491840 Hashed bucket:7/31/2017 12:34 AM Windows Error Reporting Fault bucket , type 0 Event Name: PnPDeviceProblemCode Response: Not available Cab Id: 0 Problem signature: P1: x64 P2: PCI\VEN_10DE&DEV_11E0&SUBSYS_10E81462&REV_A1 P3: {4d36e968-e325-11ce-bfc1-08002be10318} P4: 0000001F P5: BasicDisplay.sys P6: 10.0.15063.0 P7: 03-18-2017 P8: P9: P10: Attached files: \\?\C:\Windows\TEMP\DMI536F.tmp.log.xml \\?\C:\Windows\TEMP\LOG5380.tmp \\?\C:\Windows\INF\display.inf \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5381.tmp.WERInternalMetadata.xml C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_x64_bb38c64fef1a249dd7e649e943c8b94856d1d7_00000000_cab_0c5053cd\WPR_initiated_DiagTrackMiniLogger_WPR System Collector_inject.etl \\?\C:\Windows\Temp\WER53C0.tmp.etl \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER53BD.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER53CE.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\NonCritical_x64_bb38c64fef1a249dd7e649e943c8b94856d1d7_00000000_1c556374 Analysis symbol: Rechecking for solution: 0 Report Id: 86c2e24e-5a58-4e82-861d-3d8c57e41078 Report Status: 2147491840 Hashed bucket:7/31/2017 12:34 AM Windows Error Reporting Fault bucket , type 0 Event Name: PnPDriverNotFound Response: Not available Cab Id: 0 Problem signature: P1: x64 P2: PCI\VEN_10EC&DEV_5227&SUBSYS_10EC1462&REV_01 P3: P4: P5: P6: P7: P8: P9: P10: Attached files: These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_x64_5fb2ca4bedc8d7f9fe46d64a60c164404df8fcf8_00000000_172d6057 Analysis symbol: Rechecking for solution: 0 Report Id: 563a7841-075a-4619-82c1-0d1ca9a93bad Report Status: 4100 Hashed bucket:7/31/2017 12:29 AM Windows Error Reporting Fault bucket , type 0 Event Name: PnPDriverNotFound Response: Not available Cab Id: 0 Problem signature: P1: x64 P2: PCI\VEN_8086&DEV_8C3A&SUBSYS_10EC1462&REV_04 P3: P4: P5: P6: P7: P8: P9: P10: Attached files: \\?\C:\Windows\TEMP\DMI161F.tmp.log.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER162F.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER162D.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER163E.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_x64_eafe12ceb3c29756eccddf60c0f15c9ce1f5c8_00000000_cab_04181637 Analysis symbol: Rechecking for solution: 0 Report Id: ef8563a7-9b67-477f-ad3a-406883064cb5 Report Status: 4 Hashed bucket:7/31/2017 12:29 AM Windows Error Reporting Fault bucket , type 0 Event Name: PnPDriverNotFound Response: Not available Cab Id: 0 Problem signature: P1: x64 P2: PCI\VEN_8086&DEV_8C22&SUBSYS_10EC1462&REV_04 P3: P4: P5: P6: P7: P8: P9: P10: Attached files: \\?\C:\Windows\TEMP\DMI15EE.tmp.log.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER15EF.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER15ED.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER15FE.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_x64_6bcdc562addbf192de28bdaa814b45eeb980572f_00000000_cab_041815f9 Analysis symbol: Rechecking for solution: 0 Report Id: 2e75816f-d291-4f9c-8b0c-5953b1d784d5 Report Status: 4 Hashed bucket:7/31/2017 12:29 AM Windows Error Reporting Fault bucket , type 0 Event Name: PnPDriverNotFound Response: Not available Cab Id: 0 Problem signature: P1: x64 P2: ACPI\VEN_ENE&DEV_0110 P3: P4: P5: P6: P7: P8: P9: P10: Attached files: \\?\C:\Windows\TEMP\DMI15BD.tmp.log.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER15BE.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER15BC.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER15CD.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_x64_7851e1c59e239e644980afce697b7d41f66690_00000000_cab_041815ca Analysis symbol: Rechecking for solution: 0 Report Id: ec35073e-a9d4-4615-887f-6f2ea1391038 Report Status: 4 Hashed bucket:7/31/2017 12:29 AM Windows Error Reporting Fault bucket , type 0 Event Name: PnPDriverNotFound Response: Not available Cab Id: 0 Problem signature: P1: x64 P2: PCI\VEN_10EC&DEV_5227&SUBSYS_10EC1462&REV_01 P3: P4: P5: P6: P7: P8: P9: P10: Attached files: \\?\C:\Windows\TEMP\DMI155D.tmp.log.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER157E.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER159B.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER159C.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_x64_5fb2ca4bedc8d7f9fe46d64a60c164404df8fcf8_00000000_cab_041815aa Analysis symbol: Rechecking for solution: 0 Report Id: 531fa9b3-888b-481f-9fa5-d6aa4d8126c8 Report Status: 4 Hashed bucket:7/31/2017 12:23 AM Windows Error Reporting Fault bucket , type 0 Event Name: PnPDeviceProblemCode Response: Not available Cab Id: 0 Problem signature: P1: x64 P2: PCI\VEN_10DE&DEV_11E0&SUBSYS_10E81462&REV_A1 P3: {4d36e968-e325-11ce-bfc1-08002be10318} P4: 0000001F P5: BasicDisplay.sys P6: 10.0.15063.0 P7: 03-18-2017 P8: P9: P10: Attached files: \\?\C:\Windows\TEMP\DMI536F.tmp.log.xml \\?\C:\Windows\TEMP\LOG5380.tmp \\?\C:\Windows\INF\display.inf \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5381.tmp.WERInternalMetadata.xml C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_x64_bb38c64fef1a249dd7e649e943c8b94856d1d7_00000000_cab_0c5053cd\WPR_initiated_DiagTrackMiniLogger_WPR System Collector_inject.etl \\?\C:\Windows\Temp\WER53C0.tmp.etl \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER53BD.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER53CE.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_x64_bb38c64fef1a249dd7e649e943c8b94856d1d7_00000000_cab_0c5053cd Analysis symbol: Rechecking for solution: 0 Report Id: 86c2e24e-5a58-4e82-861d-3d8c57e41078 Report Status: 4 Hashed bucket:[/quote]

 

So what do i do about the ones that show no exclamations?
I posted images above of the ones I think you are looking at. Is the process the same for those icons as well? Even though they do not contain the exclamation?

What should i do about the one that even when i google the id, it just shows one unhelpful result? I also tried the update auto option and it did nothing, which im sure is obvious.

Thanks so very much for the help.

 

When you first posted you were in another forum on Ten Forums and they suggested that we could help with the BSOD.
The main misbehaving driver was the Graphics driver (Nvidia).
That should have been fixed by DDU and a clean installation.
There was a second misbehaving driver identified and that is one of the drivers that it not properly displayed in device manager.
In the process of troubleshooting this driver there were a total of 5 problems identified within device manager.
The computer has approved drivers only for Windows 8.1.
All of the other drivers are not approved drivers as there is no MSI support for this computer for Windows 10.
So the drivers are trial and error to see which ones do and don't function properly.
The 5 displayed yellow triangles with black exclamations can be the cause of future problems.
There is a section of Ten Forums that specializes in drivers and hardware.
A team of people may then be able to assist you with each of the 5 problem drivers.


There were 5 with yellow triangles and black exclamations. The other 3 were locked.
The 5 displayed with yellow triangles and black exclamations:
Display adapters: 3
Storage controllers: 1
Unknown USB device: 1

 

When there is a clean install Windows by default installs both Microsoft and non-Microsoft drivers.
The computer is able to function.
For improved performance computer manufacturer and component manufacturer drivers can be installed.

For the 5 drivers that have yellow triangles and black exclamations you can follow the steps in the links in the earlier post or uninstall the drivers. To install new drivers you can use the MSI approved drivers (Windows 8.1) from the MSI website or install component manufacturer approved drivers.

This is all trial and error as there are no MSI supported drivers beyond Windows 8.1 for the computer's configuration.

Some drivers may produce BSOD.

For example people with ASUS notebooks and Realtek drivers over the last 5 months have had BSOD's with the latest drivers and have had to roll back drivers.

Again all of the steps will be trial and error as you are currently using Windows 10 in a computer which only has approved drivers up to Windows 8.1.







Code: "DisplayName"="Qualcomm Atheros Killer Performance Suite" "DisplayVersion"="1.1.49.1068" "Publisher"="Qualcomm Atheros" "HelpLink"="" "HelpTelephone"="" "URLInfoAbout"="http://www.Atheros.com" "URLUpdateInfo"="" "Comments"="Qualcomm Atheros Network Manager" "Contact"="" "Readme"="" "DisplayIcon"="C:\\Program Files (x86)\\InstallShield Installation Information\\{E70DB50B-10B4-46BC-9DE2-AB8B49E061EE}\\PerformanceSuite.exe" "Language"=dword:00000409 "EstimatedSize"=dword:00000000 "Version"=dword:01010031 "VersionMajor"=dword:00000001 "VersionMinor"=dword:00000001 "UninstallString"="\"C:\\Program Files (x86)\\InstallShield Installation Information\\{E70DB50B-10B4-46BC-9DE2-AB8B49E061EE}\\PerformanceSuite.exe\" -remove -runfromtemp" "ModifyPath"="\"C:\\Program Files (x86)\\InstallShield Installation Information\\{E70DB50B-10B4-46BC-9DE2-AB8B49E061EE}\\PerformanceSuite.exe\" -modify -runfromtemp" "NoModify"=dword:00000001 "NoRepair"=dword:00000001[/quote]
Download and install the Intel download support assistant to see which drivers it finds for the computer's configuration and operating system.
Intel® Driver and Support Assistant
Post an image of the results into the thread.


This link has the latest Intel graphic drivers.
Downloads for Graphics Drivers


Post a new zip now and for any new bsod:
BSOD - Posting Instructions - Windows 10 Forums

Create a brand new restore point:
https://support.microsoft.com/en-us/...-restore-point

Download and Install the killer control center 64bit:
Killer Driver Suite

Reboot into safe mode:
Safe mode in Win 10 - Microsoft Community
Uninstall the display drivers with triangles in device manager.
Download and install the latest Intel graphic drivers:
Downloads for Graphics Drivers

Uninstall any remaining drivers with yellow triangles and black triangles.
Reboot and report into the thread if there are any yellow triangles in device manager.

 

Here is the display drivers that you say have 3 errors. i only see ONE yellow triangle with a exclamation here.



Here is the same image blown way up.




Here it is even bigger yet with my drawing of what i am looking at. If you are seeing something else other than what i am showing you here please point me in the right direction.

I only see the one exclamation point and the other two are computer chip looking things. With all that being said and shown, If you are meaning that the chip icon is in fact an error that is different than the yellow triangle with an black exclamation. Are these also an image that is meant to show a type of error that i should correct?

If so is the process the same for the Computer chip icon as for the yellow exclamation?





Here is the storage controllers image.





Here is that same storage controllers image blown way up




Again i see only a computer chip. and not an yellow triangle with an exclamation point.


The unknown USB Device has since been fixed.

I am still attempting to fix the "bwcW8x64.sys " problem but hit a wall as uninstalling the Killer LAN suite did not remove that actual fie as shown in this search:




I am also still stuck at fixing the "Microsoft basic Display Adapter" driver. As when i perform this search in google: "PCI\VEN_10DE&DEV_11E0&SUBSYS_05AA1462&REV_A1 Driver"
I am greeted with only one result and it leads here:
Problems with graphics units on Windows 10 - Microsoft Community

Which is a very unhelpful forum that just reiterates the fact that this laptop has no support for windows 10.

I will Attempt to use DDU to uninstall the drivers for my graphics card now and see what that gets me.

 

In post # 23 there was only a bluetooth killer suite displayed.
Were you able to install the Killer driver suite?
If so what was the outcome?
Were you able to uninstall it after the install?
If you had not done this yet see if it impacts the misbehaving driver.

The enlargement was helpful. They are not yellow triangles and are chips.
In image 1/5 there are 2 entries for the same driver: Intel HD Graphics 6400 and this should only have 1 entry.
Image 5/5 displays an unknown USB device. What was the proper listing for the unknown device?

How did you troubleshoot the unknown device?
Did you consider safe mode with un-installation of the drivers displaying yellow triangles. the duplicate entries for Intel HD graphics 6400 and rebooting to see the driver that windows installed?

 

Here are the updated Pictures of my device manager.

I was able to uninstall "Killer" and it did nothing to remove the "bwcw8.sys" from my system shown here when i perform a search:



I also just tried to use DDU to uninstall every graphics driver installed and i still can not install nvdia drivers as it states there is no nvdia hardware present.

 

Please post an updated zip:
BSOD - Posting Instructions - Windows 10 Forums

Download and install Speecy and post a link to the report into the thread:
Speccy - System Information - Free Download

Which killer software was uninstalled? The one that was displayed in control panel? Were you able to install and then uninstall killer driver suite?


These have some similar characters in the windows error reporting but this entry was not displayed:
PCI\VEN_10DE&DEV_11E0&SUBSYS_05AA1462&REV_A1 Driver

Code: 7/31/2017 12:34 AM Windows Error Reporting Fault bucket , type 0 Event Name: PnPDeviceProblemCode Response: Not available Cab Id: 0 Problem signature: P1: x64 P2: PCI\VEN_10DE&DEV_11E0&SUBSYS_10E81462&REV_A1 P3: {4d36e968-e325-11ce-bfc1-08002be10318} P4: 0000001F P5: BasicDisplay.sys P6: 10.0.15063.0 P7: 03-18-2017 P8: P9: P10: Attached files: \\?\C:\Windows\TEMP\DMI536F.tmp.log.xml \\?\C:\Windows\TEMP\LOG5380.tmp \\?\C:\Windows\INF\display.inf \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5381.tmp.WERInternalMetadata.xml C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_x64_bb38c64fef1a249dd7e649e943c8b94856d1d7_00000000_cab_0c5053cd\WPR_initiated_DiagTrackMiniLogger_WPR System Collector_inject.etl \\?\C:\Windows\Temp\WER53C0.tmp.etl \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER53BD.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER53CE.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\NonCritical_x64_bb38c64fef1a249dd7e649e943c8b94856d1d7_00000000_1c556374 Analysis symbol: Rechecking for solution: 0 Report Id: 86c2e24e-5a58-4e82-861d-3d8c57e41078 Report Status: 2147491840 Hashed bucket:[/quote] Code: 7/31/2017 12:23 AM Windows Error Reporting Fault bucket , type 0 Event Name: PnPDeviceProblemCode Response: Not available Cab Id: 0 Problem signature: P1: x64 P2: PCI\VEN_10DE&DEV_11E0&SUBSYS_10E81462&REV_A1 P3: {4d36e968-e325-11ce-bfc1-08002be10318} P4: 0000001F P5: BasicDisplay.sys P6: 10.0.15063.0 P7: 03-18-2017 P8: P9: P10: Attached files: \\?\C:\Windows\TEMP\DMI536F.tmp.log.xml \\?\C:\Windows\TEMP\LOG5380.tmp \\?\C:\Windows\INF\display.inf \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5381.tmp.WERInternalMetadata.xml C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_x64_bb38c64fef1a249dd7e649e943c8b94856d1d7_00000000_cab_0c5053cd\WPR_initiated_DiagTrackMiniLogger_WPR System Collector_inject.etl \\?\C:\Windows\Temp\WER53C0.tmp.etl \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER53BD.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER53CE.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_x64_bb38c64fef1a249dd7e649e943c8b94856d1d7_00000000_cab_0c5053cd Analysis symbol: Rechecking for solution: 0 Report Id: 86c2e24e-5a58-4e82-861d-3d8c57e41078 Report Status: 4 Hashed bucket:[/quote]

 

DESKTOP-SEV1DIU.speccy - Google Drive
DESKTOP-SEV1DIU-Sun_09_24_2017_200019_63.zip

 

Please use IE to install Java and then run the Nvidia detector automatically find drivers tool:
NVIDIA

Code: Name Intel(R) HD Graphics 4600PNP Device ID PCI\VEN_8086&DEV_0416&SUBSYS_05AA1462&REV_06\3&11583659&0&10 Adapter Type Intel(R) HD Graphics Family, Intel Corporation compatible Adapter Description Intel(R) HD Graphics 4600 Adapter RAM (2,113,929,216) bytes Installed Drivers igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32 Driver Version 10.18.10.3325 INF File oem3.inf (iHSWM_w81 section) Color Planes Not Available Color Table Entries 4294967296 Resolution 1920 x 1080 x 60 hertz Bits/Pixel 32 Memory Address 0xF7400000-0xF77FFFFF Memory Address 0xB0000000-0xBFFFFFFF I/O Port 0x0000F000-0x0000F03F IRQ Channel IRQ 4294967290 Driver c:\windows\system32\drivers\igdkmd64.sys (10.18.10.3325, 3.99 MB (4,187,648 bytes), 10/7/2013 4:03 PM) Name Microsoft Basic Display Adapter PNP Device ID PCI\VEN_10DE&DEV_11E0&SUBSYS_05AA1462&REV_A1\4&2E95F799&0&0008 Adapter Type Not Available, (Standard display types) compatible Adapter Description Microsoft Basic Display Adapter Adapter RAM Not Available Installed Drivers Not Available Driver Version 10.0.15063.0 INF File display.inf (MSBDA section) Color Planes Not Available Color Table Entries 4294967296 Resolution 1920 x 1080 x 60 hertz Bits/Pixel 32 Memory Address 0xF6000000-0xF6FFFFFF Memory Address 0xC0000000-0xCFFFFFFF Memory Address 0xD0000000-0xD1FFFFFF Driver c:\windows\system32\drivers\basicdisplay.sys (10.0.15063.0, 56.00 KB (57,344 bytes), 3/18/2017 3:56 PM)[/quote]
Please power on and open the bios and view the Graphic settings.
Using a camera or smart phone camera take pictures and post images into the thread.

 

Let us know your progress with the above Java/Nvidia and Bios.

If the above steps work then you should be able to attempt to install the drivers.

If the above steps fail then perform the following steps:

1) open administrative command prompt and type or copy and paste:

2) msconfig (in the pop up system configuration > move the dot from normal startup to selective startup > uncheck load startup items > click service tab > in left lower corner check hide all Microsoft services > in the lower right side click disable all > click apply or ok > do not reboot)

3) taskmgr (in the pop up task manager > click on the start up tab > click on status so that the column sorts with enable rising to the top > right click on each row with enable and change to disable)

https://support.microsoft.com/en-us/...oot-in-windows

How to perform a Clean Boot in Windows 10 - TechNet Articles - United States (English) - TechNet Wiki

4) net user test/add

5) shutdown /r (you will reboot the computer so that it is in clean boot)

6) When the computer reboots sign on with the new user named test

7) Attempt to download and install the Nvidia drivers using this link:
Drivers | GeForce

 

I got into my bios but did not see any settings for graphics

I have the standard basic blue and white BIOS on this pc ill take some pics and post them here for direction.

 

When i try and install the drivers i get this message. :/

 

Ten forums - Google Drive

Pics of my bios

 

1) Which steps in post #30 were done before attempting the download?
2) In the bios on the main tab expand all and post an image into the thread.

See if you can fill in the answers for each of these so we can see the progress in the thread:

These are from post #34
3) In post # 23 there was only a bluetooth killer suite displayed.
4) Were you able to install the Killer driver suite?
5) If so what was the outcome?
6) Were you able to uninstall it after the install?
7) If you had not done this yet see if it impacts the misbehaving driver.
8)How did you troubleshoot the unknown device?

From post #38
Please use IE to install Java and then run the Nvidia detector automatically find drivers tool:
NVIDIA
What was the result?