Windows 10: BSOD: VIDEO_MEMORY_MANAGEMENT_INTERNAL

Hi,Over the past few months I've been experiencing roughly 1-2 Blue Screens of Death per week, specifically and usually when I'm using Photoshop or After Effects, rarely when I'm not. Usually, I'm a stickler for making sure my software is up to date as well as all of my Windows updates and various drivers, I did have two updates come up today that I'm about to install. However, and again, this issue has been persisting for several weeks, or a few months, at this point.Stopcode: VIDEO_MEMORY_MANAGEMENT_INTERNALHere are my specsELL XPS 15 9500IntelR CoreTM i9-10885H CPU @ 2.40GHz 2.40 GH

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BSOD with error code: VIDEO_MEMORY_MANAGEMENT_INTERNAL

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are facing issues with your PC as you receive BSOD with the error code VIDEO_MEMORY_MANAGEMENT_INTERNAL. I certainly appreciate your efforts in sharing the necessary details to analyze the issue.



The VIDEO_MEMORY_MANAGEMENT_INTERNAL bug check has a value of 0x0000010E. This indicates that the video memory manager has encountered a condition that it is unable to recover from.



Upon checking the dump files, I found that the file dxgmms2.sys is causing the BSOD on the system.



I would suggest you to uninstall the graphics drivers and then re-install them from the

manufacturer website to see if that helps.

1. Press Windows key + R. This will open
   Run. Alternatively, you can go to Start and search for ‘Run’.
   
2. In Run dialog box, type ‘devmgmt.msc’ and hit enter.
   
3. Expand Display Adapters.
   
4. Right click on the Display drivers and click on
   Uninstall.
   
5. Check the box Delete the driver software for this device.
   
6. Click on OK.
   
7. Do not restart the PC.
   

In addition, I see that there is a BIOS update available for the PC. You can also try updating the BIOS and see if that helps. The BIOS update can be downloaded from the

manufacturer website.



Note: Modifying BIOS/ complementary metal oxide semiconductor (CMOS) settings incorrectly can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from
the configuring of BIOS/CMOS settings can be solved. Modifications of the settings are at your own risk



If the issue persist, please get back to us with the results of the troubleshooting steps to assist you further.



Regards,

Prakhar Khare

Microsoft Community – Moderator

 

BSOD with error code: VIDEO_MEMORY_MANAGEMENT_INTERNAL

Well, I'm now attempting to reinstall both of the Display Adapter drivers (which I have also now uninstalled).

Both the Intel HD Graphics 530 driver and the nVIDIA GeForce GTX 1060 drivers which I downloaded from the link you provided me are refusing to install for the same reason; "Your device does not meet the minimum requirements". The Intel 530 driver says it
is specifically made for three different Intel processors, one of which being the exact processor I have, the Intel Core i7-6700HQ. I don't understand what minimum requirement I'm missing, and I can't figure any reason why the nVIDIA driver isn't installing
either.

I haven't yet made any attempt to install the BIOS update, since it claims it would restart my PC, and you've told me not to restart the PC (I asumme until I reinstall everything).

Help me Prakhar_Khare, you're my only hope.

 

BSOD VIDEO_MEMORY_MANAGEMENT_INTERNAL

I am currently getting bluescreens everytime I am streaming on streamlabs obs and was on windows 10 & 11initially and ran sfc, updated video drivers, ocf stress testing, cpu gpu and memory, error happens randomly and the error code VIDEO_MEMORY_MANAGEMENT_INTERNAL occurs. I am currently running on a 3080 and a 5900x. Can someone tell me how to pull the dump files and read them?