Windows 10: BSOD WHEA 0x124 on brand new Desktop

Discus and support BSOD WHEA 0x124 on brand new Desktop in Windows 10 BSOD Crashes and Debugging to solve the problem; Hi all, I've recently bought a new Desktop and from day one it started giving me BSOD after a few minutes of use. I tried a few tips I found on the... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Makavelik, Feb 27, 2017.

  1. Makavelik Win User

    BSOD WHEA 0x124 on brand new Desktop


    Hi all,

    I've recently bought a new Desktop and from day one it started giving me BSOD after a few minutes of use.
    I tried a few tips I found on the internet to solve it but the only thing that (partially) worked was to disable the CPU Turbo Mode in the ASUS UEFI, which didn't completely stop the BSOD but made it far more sporadic.

    I've managed to reproduce the BSOD while fast skipping and advancing random Youtube videos.
    Link to video: VID_20170227_015531.mp4

    Computer name: KRIEGER-DESKTOP
    Windows version: Windows 10 Pro 64-bits
    v.: 1607 build: 14393.693

    CPU: Intel(R) Core(TM) i5-7500 CPU @ 3.40GHz
    RAM: 16GB (2x8GB) @ 1197 MHz
    MB: ASUS H110M-CS/BR (LGA1151)
    GPU: Gigabyte NVIDIA GeForce Gtx 1060 6GB
    SSD: SanDisk SDSSDA120G
    HDD: Seagate ST1000DM010-2EP102
    Network: Realtek PCIe GBE Family Controller #4

    Attaching the .zip file:
    Attachment 123162

    I'm sorry if any info is missing, please ask me for it and I'll send them.

    :)
     
    Makavelik, Feb 27, 2017
    #1

  2. Computer reboots Windows 10 bugcheck 0x00000124 (0x0000000000000000, 0xffff9507c45af8f8, 0x0000000000000000, 0x0000000000000000)

    Hi MWilson_2012,

    This issue indicates that a fatal hardware error has occurred. You can check and review an article about this issue from our advance support site,
    HDC about Bug
    Check 0x124: WHEA_UNCORRECTABLE_ERROR
    for more details and workaround.

    Regards.
     
    Leviozar Gam, Feb 27, 2017
    #2
  3. auggy Win User
    DPC_WATCHDOG_VIOLATION Error on Windows 10

    The Event Logs showed a
    Bug Check 0x124: WHEA_UNCORRECTABLE_ERROR
    stop error occurred along with the DPC_WATCHDOG_VIOLATION errors so that would further indicate a hardware issue.
     
    auggy, Feb 27, 2017
    #3
  4. Ztruker Win User

    BSOD WHEA 0x124 on brand new Desktop

    If the computer is new it should still be in warranty. I'd return it for a replacement. A new computer shouldn't BSOD, eever.
     
    Ztruker, Feb 28, 2017
    #4
  5. Ztruker Win User
    All the dumps indicate a hardware machine check.

    Code: BugCheck 124, {0, ffff95015f922028, be000000, 101152} Probably caused by : GenuineIntel Followup: MachineOwner --------- 0: kd> !analyze -v ******************************************************************************* * Bugcheck Analysis * ******************************************************************************* WHEA_UNCORRECTABLE_ERROR (124) A fatal hardware error has occurred. Parameter 1 identifies the type of error source that reported the error. Parameter 2 holds the address of the WHEA_ERROR_RECORD structure that describes the error conditon. Arguments: Arg1: 0000000000000000, Machine Check Exception Arg2: ffff95015f922028, Address of the WHEA_ERROR_RECORD structure. Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value. Arg4: 0000000000101152, Low order 32-bits of the MCi_STATUS value.[/quote] Code: 0: kd> !errrec ffff95015f922028 =============================================================================== Common Platform Error Record @ ffff95015f922028 ------------------------------------------------------------------------------- Record Id : 01d290ade36af675 Severity : Fatal (1) Length : 928 Creator : Microsoft Notify Type : Machine Check Exception Timestamp : 2/27/2017 4:05:37 (UTC) Flags : 0x00000000 =============================================================================== Section 0 : Processor Generic ------------------------------------------------------------------------------- Descriptor @ ffff95015f9220a8 Section @ ffff95015f922180 Offset : 344 Length : 192 Flags : 0x00000001 Primary Severity : Fatal Proc. Type : x86/x64 Instr. Set : x64 Error Type : Cache error Operation : Instruction Execute Flags : 0x00 Level : 2 CPU Version : 0x00000000000906e9 Processor ID : 0x0000000000000000 =============================================================================== Section 1 : x86/x64 Processor Specific ------------------------------------------------------------------------------- Descriptor @ ffff95015f9220f0 Section @ ffff95015f922240 Offset : 536 Length : 128 Flags : 0x00000000 Severity : Fatal Local APIC Id : 0x0000000000000000 CPU Id : e9 06 09 00 00 08 10 00 - ff fb fa 7f ff fb eb bf 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 Proc. Info 0 @ ffff95015f922240 =============================================================================== Section 2 : x86/x64 MCA ------------------------------------------------------------------------------- Descriptor @ ffff95015f922138 Section @ ffff95015f9222c0 Offset : 664 Length : 264 Flags : 0x00000000 Severity : Fatal Error : ICACHEL2_IRD_ERR (Proc 0 Bank 7) Status : 0xbe00000000101152 Address : 0x0000000428edb740 Misc. : 0x0000043020008086[/quote] Since this has failed since you first got it I would definitely RMA it for a replacement as it appears the CPU is defective.
     
    Ztruker, Apr 5, 2018
    #5
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BSOD WHEA 0x124 on brand new Desktop

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