Windows 10: BSOD when away from computer

Discus and support BSOD when away from computer in Windows 10 BSOD Crashes and Debugging to solve the problem; Hey all, I am getting random crashes caused by ntoskrnl.exe when I am away from my computer. Not everytime I am away either. Haven't found another... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by erwhat, Sep 9, 2015.

  1. ERWHAT
    erwhat Win User

    BSOD when away from computer


    Hey all, I am getting random crashes caused by ntoskrnl.exe when I am away from my computer. Not everytime I am away either. Haven't found another thread with the address I'm getting, so any help would be appreciated.

    PS in the logs there is another crash for applecharger.sys, caused by my gigabyte on/off charging option. If anyone know how to leave that gigabyte feature on without the BSOD, that information would be appreciated also.

    Thanks

    :)
     
    erwhat, Sep 9, 2015
    #1
  2. MRROGERS71
    MrRogers71 Win User

    BSOD - driver IRQL not less or equal (storport.sys)

    This problem is still not resolved...

    I have had multiple BSOD and restarts when I was away from the computer. I can only assume that those restarts are related to this issue since the only other restarts are the overnight update restarts.

    I just received a new but related BSOD error:

    KMOD EXCEPTION NOT HANDLED (storport.sys)

    Please advise!
     
    MrRogers71, Sep 9, 2015
    #2
  3. SHAWN 'CMDR' KEENE [MVP]
    Shawn 'Cmdr' Keene [MVP] Win User
    How do I start computer when I am away from an internet connection (windows 10)

    There's never a requirement to be connected to use any version of Windows at all. You can freely login even without a connection anytime you want.
     
    Shawn 'Cmdr' Keene [MVP], Sep 9, 2015
    #3
  4. BLUEELVIS
    blueelvis Win User

    BSOD when away from computer

    Hi Erwhat ^_^,

    I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-
    [hr]
    DPC_WATCHDOG_VIOLATION (133)
    The DPC watchdog detected a prolonged run time at an IRQL of DISPATCH_LEVEL or above.
    Arguments:
    Arg1: 0000000000000001, The system cumulatively spent an extended period of time at
    DISPATCH_LEVEL or above. The offending component can usually be
    identified with a stack trace.
    Arg2: 0000000000001e00, The watchdog period.
    Arg3: 0000000000000000
    Arg4: 0000000000000000

    So, the DPC Watchdog found that an ISR which is also known as Interrupt Service Routine (As per the Bucket ID) was not serviced at the appropriate time. Let's check the stack and see if we can find the culprit -
    Code: 0: kd> knL # Child-SP RetAddr Call Site 00 fffff803`2806b8a8 fffff803`265e6e7a nt!KeBugCheckEx 01 fffff803`2806b8b0 fffff803`26489c26 nt! ?? ::FNODOBFM::`string'+0xa07a 02 fffff803`2806b940 fffff803`2648a66d nt!KiUpdateRunTime+0x56 03 fffff803`2806b9a0 fffff803`26411aa6 nt!KeClockInterruptNotify+0x53d 04 fffff803`2806bbd0 fffff803`26551257 hal!HalpTimerClockInterrupt+0x56 05 fffff803`2806bc00 fffff803`265cf60a nt!KiCallInterruptServiceRoutine+0x87 06 fffff803`2806bc40 fffff803`265cfa37 nt!KiInterruptSubDispatchNoLockNoEtw+0xea 07 fffff803`2806bc90 fffff800`76346f9e nt!KiInterruptDispatchNoLockNoEtw+0x37 08 fffff803`2806be20 ffffe000`0fa9b458 amdsata+0x6f9e 09 fffff803`2806be28 00000000`00000200 0xffffe000`0fa9b458 0a fffff803`2806be30 00000000`00000000 0x200[/quote] There we have it. The culprit is the AMD's SATA Driver.
    Below is a list of 3rd party drivers present on your system -
    Code: **************************Thu Sep 10 22:19:20.802 2015 (UTC + 5:30)************************** GVTDrv64.sys Tue Sep 5 12:40:02 2006 (44FD22CA) SiLib.sys Wed Feb 7 04:43:54 2007 (45C90BB2) AseUSBCC.sys Wed Feb 7 04:45:34 2007 (45C90C16) teamviewervpn.sys Thu Dec 13 14:52:09 2007 (4760F9C1) wdcsam64.sys Wed Apr 16 14:09:08 2008 (4805BB2C) gdrv.sys Fri Mar 13 08:52:29 2009 (49B9D175) amdsata.sys Thu Oct 8 01:43:09 2009 (4ACCF655) amdxata.sys Thu Oct 8 01:43:10 2009 (4ACCF656) usbfilter.sys Tue Dec 22 13:56:22 2009 (4B3082AE) AODDriver.sys Thu Mar 4 16:28:24 2010 (4B8F9250) mvxxmm.sys Mon Mar 7 07:43:21 2011 (4D743F41) mvs91xx.sys Mon Mar 7 07:43:40 2011 (4D743F54) SCDEmu.SYS Wed Jun 15 13:59:27 2011 (4DF86D67) GEARAspiWDM.sys Fri May 4 01:26:17 2012 (4FA2E2E1) 000.fcl Fri Oct 18 12:46:31 2013 (5260E04F) RzDxgk.sys Thu Apr 3 21:09:50 2014 (533D80C6) rzpmgrk.sys Fri Apr 18 01:06:12 2014 (53502D2C) rzpnk.sys Sat Oct 18 01:08:10 2014 (54417022) ElbyCDIO.sys Thu Dec 18 05:00:51 2014 (5492122B) rzendpt.sys Tue Dec 30 15:02:47 2014 (54A2713F) rzudd.sys Tue Dec 30 15:02:50 2014 (54A27142) rt640x64.sys Wed Apr 1 20:04:31 2015 (551C01F7) nvhda64v.sys Fri Apr 17 00:33:16 2015 (55300774) AnyDVD.sys Tue Apr 28 00:35:44 2015 (553E8888) usbaapl64.sys Thu Jun 11 11:38:10 2015 (557925CA) RTKVHD64.sys Tue Jun 16 16:25:05 2015 (55800089) NvStreamKms.sys Sat Jul 25 14:52:15 2015 (55B35547) nvvad64v.sys Mon Aug 10 13:21:42 2015 (55C8580E) nvlddmkm.sys Tue Aug 25 19:11:50 2015 (55DC709E) ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨`` **************************Thu Sep 10 04:05:00.130 2015 (UTC + 5:30)************************** AppleCharger.sys Wed Nov 2 08:16:00 2011 (4EB0AEE8) ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨`` **************************Wed Sep 9 20:02:06.224 2015 (UTC + 5:30)************************** DirectIo64.sys Mon Aug 13 10:00:24 2012 (502882E0)[/quote] http://www.carrona.org/drivers/driver.php?id=GVTDrv64.sys
    http://www.carrona.org/drivers/driver.php?id=SiLib.sys
    http://www.carrona.org/drivers/driver.php?id=AseUSBCC.sys
    http://www.carrona.org/drivers/driver.php?id=teamviewervpn.sys
    http://www.carrona.org/drivers/driver.php?id=wdcsam64.sys
    http://www.carrona.org/drivers/driver.php?id=gdrv.sys
    http://www.carrona.org/drivers/driver.php?id=amdsata.sys
    http://www.carrona.org/drivers/driver.php?id=amdxata.sys
    http://www.carrona.org/drivers/driver.php?id=usbfilter.sys
    http://www.carrona.org/drivers/driver.php?id=AODDriver.sys
    http://www.carrona.org/drivers/driver.php?id=mvxxmm.sys
    http://www.carrona.org/drivers/driver.php?id=mvs91xx.sys
    http://www.carrona.org/drivers/driver.php?id=SCDEmu.SYS
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
    http://www.carrona.org/drivers/driver.php?id=000.fcl
    http://www.carrona.org/drivers/driver.php?id=RzDxgk.sys
    http://www.carrona.org/drivers/driver.php?id=rzpmgrk.sys
    http://www.carrona.org/drivers/driver.php?id=rzpnk.sys
    http://www.carrona.org/drivers/driver.php?id=ElbyCDIO.sys
    http://www.carrona.org/drivers/driver.php?id=rzendpt.sys
    http://www.carrona.org/drivers/driver.php?id=rzudd.sys
    http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    http://www.carrona.org/drivers/driver.php?id=AnyDVD.sys
    http://www.carrona.org/drivers/driver.php?id=usbaapl64.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=AppleCharger.sys
    http://www.carrona.org/drivers/driver.php?id=DirectIo64.sys




    Kindly follow the below steps -
    • Please update your AMD SATA driver since it is very old (Dates back to 2009) and is most likely not compatible with Windows 10.
    • Please remove Teamviewer, any Western Digital software since they are also very old.


    Regarding your query about the AppleCharger.sys, it is a known problem that this driver causes BSOD on certain system. Your best bet would be to turn off and uninstall Gigabyte Software which bundles this.


    Let me know how it goes ^_^


    -Pranav
     
    blueelvis, Sep 14, 2015
    #4
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BSOD when away from computer

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