Windows 10: BSOD when clicking on Dota 2 icon

Hello

I recently upgraded my Windows 8.1 to Windows 10. It's working fine despite it has a few small issues that bearly bother me. Except one.

Whenever I press the icon of Dota 2 BSoD suddenly appears, my computer restarts after a decade and this happends over and over if I press this icon again.

The first time those crashes appeared I turned off my computer and after a day or two I managed to play this game without the problem. However, today I was in the game for 5 minutes and I was talking on my desktop Skype and suddenly my computer turned itself off. Even without BSoD. The screen turned black and it restarted after a long time and when I tried to enter the game again, those crashes were back.

Please, I have no knowledge in computer maintaining and fixing or anything related to computers (shamefull, but true). Is it because of the new OS? Can I please get some help?

Thanks!

:)

 

BSOD when starting DOTA 2

Hi,

BugCheck 9C, {0, ffffc501a4d91920, 0, 0}

Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )

Troubleshoot blue screen errors <-- read this link

http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors

1. This is often a thermal issue (excessive heat). However it is also possible for a component to have become too sensitive and fault when heat levels are normal.


2. Update the BIOS, low level chipset drivers, and other major device drivers (see methods below).

3. Check the memory thoroughly using the methods below.

4. There could be CPU, Power Supply, or other hardware issues.

5. Check with the CyberPower and MSI (Motherboard Maker) and the major device makers' sites.

BiosVersion = E1791ICP.10B

BiosReleaseDate = 05/08/2015

SystemManufacturer = CYBERPOWER Corporation

SystemProductName = FANG

BaseBoardManufacturer = Micro-Star International Co., Ltd.

BaseBoardProduct = MS-1791

BaseBoardVersion = REV:0.B

CyberPower - Support

Support

MSI Support

MSI Global

MSI - Downloads (BIOS and Drivers)

MSI Global

MSI - Forums

MSI Global English Forum - Index

MSI - Service

MSI USA

MSI - Live Update On-Line

MSI Global

MSI - Contacts - Set to North America - USA

MSI Global

6. Check with a real computer shop (one that does its own in-shop service) or the System Maker's Support.

7. After doing ALL you can try running Driver Verifier to see if it indicates a cause.

================================

Troubleshoot blue screen errors <-- read this link

http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors

BCCode: 9C 0x0000009C

Besides the above this could be heat related (thermal hardware problems) so remove ALL power and reseat the cards, memory, and cables (on both ends when possible) - actually remove and replace - do not just snug. Clean out the dust bunnies and be sure
the vents are clear. Try using a small fan blowing into the intake to see if heat is an issue. Electronic components or sensors can be overly sensitive to heat even if the temperature is in the normal range.



BCCode: 9C 0x0000009C <-- read this link

MACHINE_CHECK_EXCEPTION

----------------------------------------------------------

This is my generic how to for proper driver updates :

This utility makes it easy to see which versions are loaded : Run DriverView -

set VIEW to Hide Microsoft drivers - update those without Dump in their

names. (also update the BIOS and low level chipset drivers)

DriverView - Free - utility displays the list of all device drivers currently loaded

on your system. For each driver in the list, additional useful information is

displayed: load address of the driver, description, version, product name,

company that created the driver, and more.

DriverView: Loaded Windows Drivers List

For Drivers check System Maker as fallbacks and Device Maker's which are the

most current. Control Panel - Device Manager - Display Adapter - write down

the make and complete model of your video adapter - double click - Driver's

tab - write down the version info. Now click Update Driver (this may not do

anything as MS is far behind certifying drivers) - then Right Click - Uninstall -

REBOOT this will refresh the driver stack.

Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and

Keyboard if 3rd party with their own software and drivers and any other

major device drivers you have.

Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback)

and then Device Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get

their latest versions. (Look for BIOS, Chipset and software updates at System

Maker's site while there.)

Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN -

REBOOT After each installation.

Always check in Device Manager - Drivers tab to be sure the version you are

installing actually shows up. This is because some drivers rollback before the

latest is installed (sound drivers particularly do this) so install a driver - reboot

- check to be sure it is installed and repeat as needed.

Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER

– Check manually by model.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.

How to Find and Download Drivers

====================================================

Memory tests do not catch all errors such as mismatched memory (possible even

for sticks that appear to be identical) and when faster memory is placed in system

behind slower memory. So it is best to also swap sticks in and out to check for

those even if all memory tests fail to show a problem.

To test RAM check here - let it run 4+ hours or so. <-- best method

www.memtest.org

MemTestX86 - Test RAM With

MemTest86+ - Test RAM

For the Windows Memory Diagnostic Tool.

Type in Cortana's search box -> Windows Memory Diagnostics

at top of list - click it. in Windows 8/8.1/10 the name is "Windows Memory

Diagnostic".



================================================

After doing ALL the updates you can, and if the issue continues, then run

DriverVerifier.

Driver Verifier can help find some BSOD issues :

Using Driver Verifier to identify issues with Windows drivers for advanced users

http://support.microsoft.com/kb/244617

How To Troubleshoot Driver Problems in Windows Vista or 7. (8/8.1 and 10

are essentially the same).

http://www.winvistaclub.com/t79.html

Using Driver Verifier

https://msdn.microsoft.com/en-us/li...448(v=vs.85).aspx?f=255&MSPPError=-2147217396

WINKEY + X - RUN - type in -> verifier /reset hit enter to disable

Use BlueScreenView to see if there is a driver specified in the error message.

Also check with MyEventViewer at the time of the BlueScreen.

If DriverVerifier creates a minidump upload it and post the link here so we can

analyze it.



Hope this helps.

--------------------------------------------------------------------------------------------

Rob Brown -
Microsoft MVP <- profile - Windows and Devices for IT : Bicycle - Mark Twain said it right.

 

BSOD when starting DOTA 2

I have done most of that besides installing the new BIOS, as I am unable to find any software to do so. I have come across a new error, after unplugging my mouse and trying to run the game with just my touch mouse pad.

New

CLOCK_WATCHDOG_TIMEOUT, is what it is giving me now, those Mini dumps I believe are the ones caused by this error.

Thank you!

 

I'm not really sure if it's relevant and if it justifies another post in this thread but BSoD appeared again, with no reason when he entered Maplestory. When he pressed the game icon and the game was updating he told me that after 10 minutes of loading "that" (BSoD) happend.

I hope this additional info about the kinda similliar case can help you understand more the problem. Again, thanks! Attachment 30509