Windows 10: BSOD when closing computer lid

Hi, every time i close my computer lid, which is supposed to suspend the computer, it instead reboots causing bsod as i can see
My computer is an asus n551jx running windows 10. I send the dump file attached
thanks for helping

Attachment 81023

:)

 

Media Streaming Sleep when closing lid

When I'm streaming media, I like to have the lid on my laptop closed, which of course puts the computer to sleep. So, obviously, I changed the "what happens when I close the lid" settings so that it does not go to sleep when I close the lid. Trouble
is, then it doesn't go to sleep at all, ever, when the lid is closed. How do I rectify this?

 

Laptop not locking / going to sleep when charging with Windows 10

Hi everyone,



After upgrading to Windows 10 (from 8.1 where this was not occurring), my laptop (Dell Inspiron) will not lock / go to sleep when I close the lid if it is charging. I want my laptop to require me to enter my password anytime I open it. I had it set
this way before the upgrade and did not change any power settings until I noticed this problem. I have the option set to "sleep" when I close the lid for if it is on battery or plugged in. I have "require a password" chosen for password protection on wakeup
option.



So here are the scenarios:

Laptop is not plugged in to power. I close the lid. [computer goes to sleep] Open the lid a few seconds later, wake computer up. Type in password. Desktop appears as before. => Good

Laptop is plugged in and charging. I close the lid. Open the lid. [screen was black when closed] Desktop appears as before. => Bad

Laptop is plugged in and charging. I close the lid. I unplug the laptop from power. Open the lid. [screen was black when closed] Desktop appears as before. => Bad

Does anyone have any options I can try to get my computer to go to sleep anytime I close the lid including when it is charging?

 

Hi mikel1,

Welcome to the 10forums *Smile

Please make a photo/video of the problem and upload it, if you make a video please upload it to youtube or a similar site that has the ability to change the speed of the video in case the problem is within a second or so gone, so we have an idea of what is happening, there are no event logs or dumps of the situation other than a power problem.
Please make sure your pc is configured for small dump files How to configure minidump | Windows 10 tutorial

 

i can make a video, but i think it wont help....the problem is when i close the laptop lid in order to suspend it, when i open the lid again the laptop is starting up (like a reboot)

 

What are the power settings for power buttons and lid?
Power Plan Settings - Change in Windows 10 - Windows 10 Forums

 

They are all set to suspend

 

Does the same problem happen when you change the options to sleep?

 

just closed the lid when set to sleep and no bsod. i can see it gives bsod when returning from suspension mode, right when i open the lid

btw i think it might be an hardware problem because i replaced this computer for a new one (same model) while in the 30 days warranty and it always had bsod related to suspension like the "driver power state failure"

 

A 0x9F would be more a driver not coming properly out of the suspension state or whatever state it is.

To me it looks like there is a problem with that power option, but it may also be something else if you mean with a BSOD a bluescreen.

 

the driver power state failure showed a blue screen, but in this situation when i close the lid (in order to suspend) and open it back again the computer just seems to reboot causing a crash as you can see in the log but no 'blue screen'

 

I'm not sure what the root problem may be, but unless you want to save power I would suggest that you do not use that power option anymore and report this problem to Microsoft.