Windows 10: BSOD when conencting my Surface Headphones

Discus and support BSOD when conencting my Surface Headphones in Windows 10 Drivers and Hardware to solve the problem; I'm occasionaly getting BSOD on my HP OMEN laptop when connecting my bluetooth Surface Headphones. This particular issue happens when the bluetooth... Discussion in 'Windows 10 Drivers and Hardware' started by ACPOPESCU, Apr 21, 2020.

  1. ACPOPESCU Win User

    BSOD when conencting my Surface Headphones


    I'm occasionaly getting BSOD on my HP OMEN laptop when connecting my bluetooth Surface Headphones. This particular issue happens when the bluetooth stack no longer automatically connects the headset even if paired, and I have to manually connect it.

    WinDBG output


    Kernel base = 0xfffff800`7b000000 PsLoadedModuleList = 0xfffff800`7b448150
    Debug session time: Tue Apr 21 17:28:38.001 2020 UTC - 4:00
    System Uptime: 3 days 6:44:00.346
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ................................................................
    .......................
    Loading User Symbols
    PEB is paged out Peb.Ldr = 000000f9`e9f63018. Type ".hh dbgerr001" for details
    Loading unloaded module list
    BugCheck 10D, {2, ffffe4025dd6e8f0, 0, ffffe4025dd28de0}

    Probably caused by : memory_corruption

    Followup: memory_corruption
    ---------

    4: kd> !analyze -v
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    WDF_VIOLATION 10d
    The Kernel-Mode Driver Framework was notified that Windows detected an error
    in a framework-based driver. In general, the dump file will yield additional
    information about the driver that caused this bug check.
    Arguments:
    Arg1: 0000000000000002, An attempt is being made to acquire a lock that is currently
    being held. The lock in question can be determined by examining
    the caller's stack.
    Arg2: ffffe4025dd6e8f0, Reserved.
    Arg3: 0000000000000000, Reserved.
    Arg4: ffffe4025dd28de0, Reserved.

    Debugging Details:
    ------------------


    DUMP_CLASS: 1

    DUMP_QUALIFIER: 401

    BUILD_VERSION_STRING: 18362.1.amd64fre.19h1_release.190318-1202

    SYSTEM_MANUFACTURER: HP

    SYSTEM_PRODUCT_NAME: OMEN by HP Laptop

    SYSTEM_SKU: 1GM96EA#AKE

    SYSTEM_VERSION: Type1ProductConfigId

    BIOS_VENDOR: Insyde

    BIOS_VERSION: F.34

    BIOS_DATE: 12/27/2016

    BASEBOARD_MANUFACTURER: HP

    BASEBOARD_PRODUCT: 8261

    BASEBOARD_VERSION: 83.45

    DUMP_TYPE: 1

    BUGCHECK_P1: 2

    BUGCHECK_P2: ffffe4025dd6e8f0

    BUGCHECK_P3: 0

    BUGCHECK_P4: ffffe4025dd28de0

    BUGCHECK_STR: 0x10D_2

    CPU_COUNT: 8

    CPU_MHZ: af8

    CPU_VENDOR: GenuineIntel

    CPU_FAMILY: 6

    CPU_MODEL: 9e

    CPU_STEPPING: 9

    CPU_MICROCODE: 6,9e,9,0 F,M,S,R SIG: 8E'00000000 cache 8E'00000000 init

    DEFAULT_BUCKET_ID: CODE_CORRUPTION

    PROCESS_NAME: SystemSettings.exe

    CURRENT_IRQL: 0

    ANALYSIS_SESSION_HOST: LAPTOP-FEK01A8O

    ANALYSIS_SESSION_TIME: 04-21-2020 17:32:25.0688

    ANALYSIS_VERSION: 10.0.15063.468 amd64fre

    DEVICE_OBJECT: ffffe40200000000

    LAST_CONTROL_TRANSFER: from fffff8007c95b828 to fffff8007b1c2390

    STACK_TEXT:
    fffffd87`ead06ea8 fffff800`7c95b828 : 00000000`0000010d 00000000`00000002 ffffe402`5dd6e8f0 00000000`00000000 : nt!KeBugCheckEx
    fffffd87`ead06eb0 fffff800`7c92e814 : ffffe402`5dd28de0 fffffd87`ead07030 00001bfd`a2298fd8 fffff800`7c90aa60 : Wdf01000!FxVerifierBugCheckWorker+0x24 [minkernel\wdf\framework\shared\object\fxverifierbugcheck.cpp @ 68]
    fffffd87`ead06ef0 fffff800`7c958371 : ffffe402`5dd6e8f0 00001bfd`a2298fd8 00000000`00000000 00000000`00000000 : Wdf01000!FxCallbackMutexLock::Lock+0x14974 [minkernel\wdf\framework\shared\inc\private\common\fxcallbackmutexlock.hpp @ 116]
    fffffd87`ead06f30 fffff800`936f358d : ffffe402`5dd20000 00000000`00000001 ffffe402`5dd67020 fffffd87`ead07020 : Wdf01000!imp_WdfObjectAcquireLock+0x91 [minkernel\wdf\framework\shared\object\fxobjectapi.cpp @ 223]
    fffffd87`ead06f70 fffff800`936f6da4 : ffffe402`5dd67310 ffffe402`5dd73b90 fffffd87`ead07020 00000000`00000000 : bthhfenum!Bus_MpmConnectionRequestCallback+0x2d
    fffffd87`ead06fa0 fffff800`9370d669 : 00001bfd`a2298fd8 00001bfd`98d56c48 ffffe402`672a93b0 ffffe402`698aba40 : bthhfenum!BypassIoctlRequestConnect+0xc4
    fffffd87`ead06fe0 fffff800`7c909455 : ffffe402`672a93b0 ffffe402`5dd28de0 ffffe402`5dd68020 00000000`00000001 : bthhfenum!Bus_EvtIoDeviceControl+0x359
    fffffd87`ead07060 fffff800`7c908e07 : ffffe402`00000300 00000000`00000640 ffffe402`00000000 00000001`00000000 : Wdf01000!FxIoQueue:BSOD when conencting my Surface Headphones :DispatchRequestToDriver+0x225 [minkernel\wdf\framework\shared\irphandlers\io\fxioqueue.cpp @ 3325]
    fffffd87`ead07100 fffff800`7c906fc6 : ffffe402`5dd68020 ffffe402`5dd5b100 00000000`00000000 00000000`00000000 : Wdf01000!FxIoQueue:BSOD when conencting my Surface Headphones :DispatchEvents+0x657 [minkernel\wdf\framework\shared\irphandlers\io\fxioqueue.cpp @ 3125]
    fffffd87`ead071e0 fffff800`7c906a7d : ffffe402`5dd5b160 ffffe402`69d6d900 ffffe402`672a93b0 ffffe402`5b663801 : Wdf01000!FxPkgIo:BSOD when conencting my Surface Headphones :DispatchStep1+0x536 [minkernel\wdf\framework\shared\irphandlers\io\fxpkgio.cpp @ 324]
    fffffd87`ead072a0 fffff800`7c90abd3 : ffffe402`69d6d9a0 00000000`00000001 00000000`00000000 00000000`0022000f : Wdf01000!FxPkgIo:BSOD when conencting my Surface Headphones :Dispatch+0x5d [minkernel\wdf\framework\shared\irphandlers\io\fxpkgio.cpp @ 119]
    fffffd87`ead07300 fffff800`7b10a929 : ffffe402`5939edf0 00000000`00000000 00000000`00000000 00000000`0022000f : Wdf01000!FxDevice:BSOD when conencting my Surface Headphones :DispatchWithLock+0x113 [minkernel\wdf\framework\shared\core\fxdevice.cpp @ 1430]
    fffffd87`ead07360 fffff800`932ca8b7 : ffffe402`69d6d9a0 00000000`00000000 00000000`00000000 00000000`00000208 : nt!IofCallDriver+0x59
    fffffd87`ead073a0 fffff800`9377438f : 00000000`00000000 ffffe402`68190ac0 ffffe402`6e6e73e0 ffffe402`68617010 : ks!KsSynchronousIoControlDevice+0x117
    fffffd87`ead07440 fffff800`932c8db8 : ffffe402`68617705 00000000`00000018 ffffe402`7070534b ffffe402`5939edf0 : BthHfAud!PropertyAttemptDeviceReconnect+0x7f
    fffffd87`ead074a0 fffff800`932cbbb3 : 00000000`00000000 fffffd87`00000009 ffffa98d`eafc8610 fffffd87`ead0763c : ks!KspPropertyHandler+0x3f8
    fffffd87`ead07510 fffff800`932cbaba : ffffe402`68617010 fffffd87`ead076e0 00000000`00000000 fffff800`959618ae : ks!KspHandleAutomationIoControl+0xc3
    fffffd87`ead07590 fffff800`932c90a9 : ffffe402`68617010 00000000`00000740 4c7eb8f6`7fa06c40 4de5123a`c3e85685 : ks!CKsFilter:BSOD when conencting my Surface Headphones :DispatchDeviceIoControl+0x6a
    fffffd87`ead075d0 fffff800`932a161a : ffffe402`5dd6e230 fffff800`959612c3 ffffe402`5dd7d4a0 ffffe402`5dd32dd0 : ks!KsDispatchIrp+0x59
    fffffd87`ead07610 fffff800`7b10a929 : ffffe402`68617010 ffffe402`686176c8 ffffe402`686176c8 fffffd87`ead07700 : ks!CKsDevice:BSOD when conencting my Surface Headphones :passThroughIrp+0x4a
    fffffd87`ead07650 fffff800`959616bf : ffffe402`68617010 fffffd87`ead076e0 ffffe402`686176c8 ffffe402`5dd6e220 : nt!IofCallDriver+0x59
    fffffd87`ead07690 fffff800`95961023 : ffffe402`68617010 00000000`00000001 00000000`00000000 ffffe402`7176e620 : ksthunk!CKernelFilterDevice:BSOD when conencting my Surface Headphones :DispatchIrp+0x23b
    fffffd87`ead076f0 fffff800`7b10a929 : 00000000`00000000 00000000`00000700 00000000`00000000 00000000`00000018 : ksthunk!CKernelFilterDevice:BSOD when conencting my Surface Headphones :DispatchIrpBridge+0x13
    fffffd87`ead07720 fffff800`7b6b2c45 : fffffd87`ead07a80 ffffe402`68617010 00000000`00000001 ffffe402`7176e620 : nt!IofCallDriver+0x59
    fffffd87`ead07760 fffff800`7b6b2a50 : ffffe402`00000000 00000000`00000000 ffffe402`7176e620 fffffd87`ead07a80 : nt!IopSynchronousServiceTail+0x1a5
    fffffd87`ead07800 fffff800`7b6b1e26 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!IopXxxControlFile+0xc10
    fffffd87`ead07920 fffff800`7b1d3c15 : 00000000`00000000 ffffe402`65a6d9d0 fffffd87`00000000 fffffd87`ead07900 : nt!NtDeviceIoControlFile+0x56
    fffffd87`ead07990 00007ff8`8c57c154 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x25
    000000f9`eb39f358 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ff8`8c57c154

    :)
     
    ACPOPESCU, Apr 21, 2020
    #1
  2. Brink Win User

    New Surface Headphones firmware version 1.0.4.44 update - August 13 Surface

    Source: https://support.microsoft.com/en-us/...update-history
     
    Brink, Apr 21, 2020
    #2
  3. Brink Win User
    New Surface Headphones firmware version 1.0.4.44 update - August 13

    Source: https://support.microsoft.com/en-us/...update-history
     
    Brink, Apr 21, 2020
    #3
  4. BSOD when conencting my Surface Headphones

    [WTB][EU]   Beginner audiophile headphones

    i would also recommend looking at the Audio Technica m50s if this is your first step into audiophile headphones.

    most of the cans you listed will also need an amp to push them.
     
    THRiLL KiLL, Apr 21, 2020
    #4
Thema:

BSOD when conencting my Surface Headphones

Loading...
  1. BSOD when conencting my Surface Headphones - Similar Threads - BSOD conencting Surface

  2. BSOD when using headphones

    in Windows 10 Gaming
    BSOD when using headphones: I`m using JBL quantum 400 headphones, JBL quantum version - 1.16.0.1783. I`m always getting BSOD when trying to open video or music files. Can`t watch anything via them, actually,Link with a video:...
  3. BSOD when using headphones

    in Windows 10 Software and Apps
    BSOD when using headphones: I`m using JBL quantum 400 headphones, JBL quantum version - 1.16.0.1783. I`m always getting BSOD when trying to open video or music files. Can`t watch anything via them, actually,Link with a video:...
  4. Surface thinks my microphone is headphones

    in Windows 10 Drivers and Hardware
    Surface thinks my microphone is headphones: Ok I recently got a clip on wired microphone and plugged it into my surface, but it didn't work. So I checked device manager, and it thinks it's headphones. What should I do? I don't think surface has Realtek Device Manager, but it has Realtek High Definition AudioSST...
  5. Surface 1 Headphones audio

    in Windows 10 Drivers and Hardware
    Surface 1 Headphones audio: I recently got Surface 1 headphones shipped over from Canada I'm in the UK and have encountered a problem recently. I'm in teams meetings and can hear audio fine, but if I open a separate tab or application such as spotify, I don't get any audio from the new tab opened. I can...
  6. Surface 2 headphones Stutter when connecting Arc Mouse

    in Windows 10 Drivers and Hardware
    Surface 2 headphones Stutter when connecting Arc Mouse: Hi Everyone. I just recently bought the Surface headphones 2, but i'm having an issue. If I have my arc mouse connected the music stutters on the headphones. It gets normal when I turn off the mouse. Anyone having the same issues? Oh, also, when i use de Suface Audio...
  7. Surface 2 headphones Stutter when connecting Arc Mouse

    in Windows 10 Drivers and Hardware
    Surface 2 headphones Stutter when connecting Arc Mouse: Hi Everyone. I just recently bought the Surface headphones 2, but i'm having an issue. If I have my arc mouse connected the music stutters on the headphones. It gets normal when I turn off the mouse. Anyone having the same issues? Oh, also, when i use de Suface Audio...
  8. Surface Go 2, Surface Book 3, Surface Headphones 2 and Surface Earbuds

    in Windows 10 News
    Surface Go 2, Surface Book 3, Surface Headphones 2 and Surface Earbuds: Available for preorder today, new Surface devices and accessories are designed to help you work, learn, connect and play from anywhere [ATTACH] The way we work, connect and learn continues to change right in front of us. Our devices have become our window to the world...
  9. BSOD when using Zoom with Bluetooth Headphones

    in Windows 10 BSOD Crashes and Debugging
    BSOD when using Zoom with Bluetooth Headphones: Hi everyone, I've been running into a persistent BSOD issue while using Bluetooth headphones during Zoom calls. It's happened 5 times this month with DPC_WATCHDOG_VIOLATION stop code each time. I've tried reinstalling all bluetooth drivers and ran a Dell hardware repair...
  10. Remote Desktop Connection on Win 10 does not conenct

    in Windows 10 Network and Sharing
    Remote Desktop Connection on Win 10 does not conenct: Hello, I have Windows 10 Home edition and I am using the Remote Desktop Connection, but the RDC does not connect to the same computers hat I used to connect with Windows 8.1. I have enabled RDC to go through the firewall, but that did not help. I am also trying to use the...