Windows 10: BSOD when gaming and watching videos

Discus and support BSOD when gaming and watching videos in Windows 10 BSOD Crashes and Debugging to solve the problem; I get a blue screen many times per day with the text SYSTEM_SERVICE_EXCEPTION (NETIO.SYS) and a sad smiley. It happens when I watch Netflix and Youtube... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by turbofreeZer, Jul 3, 2016.

  1. BSOD when gaming and watching videos


    I get a blue screen many times per day with the text SYSTEM_SERVICE_EXCEPTION (NETIO.SYS) and a sad smiley. It happens when I watch Netflix and Youtube and also when I play games on Steam. *cry

    The Log collector is attached.

    - Lars

    :)
     
    turbofreeZer, Jul 3, 2016
    #1

  2. "WHEA_UNCORRECTABLE_ERROR" BSOD while watching video in browsers (Google Chrome, Mozilla Firefox)

    Here are the bsod_minidumps, MSInfo32_export, Speccy_export.

    It's very strange that this behaviour is random - it appears from time to time. Sometimes I watch video and there is nothing, sometimes there are several BSODs in a row. I didn't find a straight corellation between watching videos in a browser and BSODs,
    but I have noticed that BSOD doesn't appear when I do all the other things (watching video in a local desktop player, playing games, working with Office, etc.).
     
    Nikita Glukhov, Jul 3, 2016
    #2
  3. tjames818 Win User
    BSOD: driver_irql_not_less_or_equal (e2xw10x64.sys)

    Hello,

    My girlfriend brought a BSOD to my attention while she was on my computer today. She was watching YouTube videos and playing some games on Facebook Apps when she got the BSOD. The information she gave me was directly from the screenshot of the error information
    which is stated below.

    driver_irql_not_less_or_equal

    ERROR: e2xw10x64.sys

    Any idea of what caused this?
     
    tjames818, Jul 3, 2016
    #3
  4. axe0 New Member

    BSOD when gaming and watching videos

    Code: BugCheck 3B, {c0000005, fffff8000aa00e28, ffffd00062881180, 0} *** WARNING: Unable to verify timestamp for da3eec4effacb0e08f72cf2504f1470a.sys *** ERROR: Module load completed but symbols could not be loaded for da3eec4effacb0e08f72cf2504f1470a.sys Probably caused by : NETIO.SYS ( NETIO!StreamInvokeCalloutAndNormalizeAction+60 ) Followup: MachineOwner[/quote] This cause I've only seen once, but I've forgotten what the final result was (if there was any)
    Please start with some Malware scans




    BSOD when gaming and watching videos [​IMG]
    Diagnostics Test
    BSOD when gaming and watching videos [​IMG]
    Malware scan
    Please run a threat scan with Malwarebytes*, a full scan with your AV, scan your system with Adwcleaner, Kaspersky TTDSKiller, ESET Online Scanner and SuperAntiSpyware

    BSOD when gaming and watching videos [​IMG]
    Note *(Uncheck trial version in the installation process)
    Please upload the scan logs.
     
    axe0, Jul 3, 2016
    #4
Thema:

BSOD when gaming and watching videos

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