Windows 10: BSOD when I just press the start button

Hi helper,


Here's the thing. Recently my computer always occurs BSOD. It makes me crazy so I decide re-install my win10x64 system. At the first day after install, it looks good. But the second day and today, It occurs BSOD when I just press the start button, the BSOD was even before the start page. I have attached the DMP files, the output of MSInfos. Please help, thank you.


https://1drv.ms/u/s!Ak_4D9pH0Joab9jYLZiPRQVt65E?e=GG4srN

:)

 

BSOD when I just press the start button

Hi helper,

Here's the thing. Recently my computer always occurs BSOD. It makes me crazy so I decide re-install my win10x64 system. At the first day after install, it looks good. But the second day and today, It occurs BSOD when I just press the start button, the BSOD
was even before the start page. I have attached the DMP files, the output of MSInfos. Please help, thank you.

BSOD_Files.7z

 

Start Button

Hi David,

For us to isolate your concern with Start button, we would like to know the following:

• When you say "Start button", are you referring to the physical power button or the Start menu on your desktop?
• Were there any changes made on your computer prior to the issue (e.g., updates, software installation)?
• Are you getting an error messages? If yes, what is the exact error message?
• Can you tell us what troubleshooting steps have you done so far to resolve this?
• What happens when you press the Start button?

We look forward to your response.

 

Why is my start button not working?

Hello,

I understand your inconvenience with accessing Start button, icons on Taskbar in Windows 10, we well help you with this issue.

This issue might be due to corrupted or missing System files.

I suggest you to perform the below troubleshooting steps and check.

Method 1: Run the SFC.

System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files.

Follow the below steps:

• 
  Right click on the Start button, click on
  Command Prompt (Admin).
  
• 
  Type “sfc /scannow” without the quotes and hit
  Enter.
  
• 
  After the scan, restart the computer and check for the issue.
  

Method 2: Run the DISM Tool.

If the issue persists, I would have you run the DISM tool to check the system health and will try to restore the files.

• 
  Right click on the Start button, click on
  Command Prompt (Admin).
  
• 
  In the Administrator: Command Prompt window, type the following commands. Press the
  Enter key after each command:
  

• 
  DISM.exe /Online /Cleanup-image /Scanhealth
  
  
• 
  DISM.exe /Online /Cleanup-image /Restorehealth
  

3. To close the Administrator: Command Prompt window, type
Exit, and then press Enter.
Note: The tool might take 15-20 minutes to finish running, so please do not cancel it.

I suggest you to refer to the below Microsoft article, try the troubleshooting steps mentioned and check if it helps.

Get help with the Windows 10 Start menu

Hope this information is helpful. Perform the above troubleshooting steps and kindly update the status of the issue, we will be happy to help you.