Windows 10: BSOD when I unplug my kobo touch from USB

Hi there,

I've been trying to get my Kobo Touch to be recognized properly by my Windows 10 desktop for a couple of days now. Bear in mind my laptop running completely stock Windows 10 picks it up flawlessly, so I think there is something screwing going on with my USB drivers.

Prior to today, it would recognize the Kobo as a disk in device manager but would not auto-mount and appear in Explorer. Today, I did a firmware update and afterward Windows 10 started recognizing it and auto-mounting the disk, which now appears as drive I:.

But now every time I unplug it from USB, I get a BSOD (SYSTEM_THREAD_EXCEPTION_NOT_HANDLED).

Prior to updating the firmware on the Kobo I took multiple runs at installing and reinstalling the AMD chipset drivers (SB950 on Gigabyte GA-990FXA-UD5 motherboard) to try to get it to detect properly. Strangely there are no chipset drivers offered by the manufacturer or by the AMD Catalyst/Crimson chipset driver installer except for a USB Filter Driver, which is (according to the installer) for a USB 1.0/1.1 audio device.

So far the BSOD seems to only happen when I unplug the Kobo. I can plug and unplug my phone, which also shows up as a disk, and I also have an external hard drive.

I've attached the output from the forum tool. I hope someone can help me get to the bottom of this.

:)

 

Kobo e readers won't work since windows update. I get a "directory name invalid" and " mass storage device is old and cannot work with USB 3.0"

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it tells me that my " mass storage device is old and cannot work with USB 3.0" but my USB ports have not changed and my e readers were working a few days ago. What can i do?

 

Kobo reader and Windows anniversary update

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Does it matter on which port you attach the Kobo?

 

No, I've tried most of the front panel USB 2 ports as well as one of the blue USB 3 ports in the back.

P.S. Thanks for looking at this. I'm tearing my hear out here.

 

If you plug the Kobo into another PC, I don't think the same crash happens?

This would be either a problem with the USB drivers, or the Kobo device, but due to no USB driver updates for Windows 10 from Gigabyte for your motherboard it is a bit difficult to find out which of them is the cause.