Windows 10: BSOD when idle

I have been having randomly restarts when my pc is idling. According to windg is it a DRIVER_POWER_STATE_FAILURE BSOD. I have the memory.dmp file here https://www.dropbox.com/scl/fi/sxz4esj75mus72cc1jdd4/MEMORY.7z?rlkey=ssqkxd2aqsj59inrll6rtuioh&st=s5c47vm0&dl=0

:)

 

Random but frequent BSOD after idling for some time.

Hello, our computers in computer labs with Dell OptiPlex 7470 often run into BSODs after certain amount of idle time. Below are the common errors we see:

• KERNEL_DATA_INPAGE_ERROR
  
• CRITICAL_PROCESS_DIED
  
• SYSTEM_SERVICE_ERROR
  

These are domain-joined computers, running with same Windows master image deployed through Clonezilla.

Their occurrence seems random and without pattern, one computer can show BSODs with these respective errors at different times.

Below are the steps we tried:

• chkdsk /f /r /x
  
• dism /online /cleanup-image /restorehealth: no error found
  
• sfc /scannow: no error found
  

(The above three commands in order)

• Hibernate and Fast Startup is disabled
  
• Power Management for screen, hard disk, computer set to never sleep in any scenario
  
• C-state control disabled in BIOS
  
• Scanned disk for any errors using the software, CrystalDiskInfo.
  
• Windows Memory Diagnostic (shows no error found)
  
• Driver Verifier (unsure of how to continue using it after its BSOD showing Verifier found violations)
  
• Cleaned and reseated RAM
  
• Swapped with SSD with same Windows image.
  
• Pulled out one of the workstations out to test environment and installed with clean windows image, does not have BSOD issue.
  

But the problem seems to be re-occurring every now and then even after all these steps.

Below I am attaching a screenshot of output of msinfo32 and all the dump files we had in one of the workstations.
Support-Appendix

 

Bluetooth still on while idle

Thanks for following the steps. Now, the settings won't take effect if you are only using normal PC idle mode. Normal functionality of Bluetooth and Wi-Fi settings are to stay connected even if PC is idle. With the settings that you have created, we would
suggest that you set your PC to automatically go to Sleep or
Hibernate once idle. In this way, the settings "Allow the computer to turn off this device to save power" should take effect.

To set your PC to automatically go to Sleep or Hibernate when idle, please follow these steps:

• Open Control Panel, set view by: Small
  icons.
• Look for Power Options.
• Click on Change when the computer sleeps on the left pane.
• Set a timer.

Please try it out. Hope it helps. If you have any other concerns, don't hesitate to come back to us.

 

Troubleshooting idle problems with no errors

I need help troubleshooting my Windows 10 Home PC. I have problems with it only when it idles. The problems are intermittent and hard to troubleshoot. Sometimes it will lock up after being idle for a while. Sometimes it won't lock up but the screen will
not power off. Sometimes it behaves perfectly fine. There are no errors in the Event log, BSODs or memory dumps.

I have tried:

• Reinstalling Windows from image
• Updating all of my drivers
• Scanning for viruses and other malware
• Scanning and defragging hard drives
• Turning off most of my power saving settings
• Scanning for memory and other hard defects
• Stress testing for heat related problems

I am at a loss at this point. It is very annoying to constantly have to hard boot my PC if I step away for too long.

What else can I try?