Windows 10: BSOD When laptop put to sleep. ntoskrnl.wrong.symbols.exe

Since upgrading to Windows 10 from 8.1 I have been having a recurrent BSOD when I put the laptop to sleep and once when restarting. From what I could gather from the dumps it is a ntoskrnl.wrong.symbols.exe error. Not entirely sure what is causing it. I believe I have all drivers updated. However, the ASUS N56VZ driver site does not have windows 10 drivers, so I am unsure if I have all the drivers updated that I need.

Event Log shows this same error each time:Log Name: SystemSource: Microsoft-Windows-Kernel-PowerDate: 8/23/2015 11:52:27 PMEvent ID: 41Task Category: (63)Level: CriticalKeywords: (35184372088832),(2)User: SYSTEMComputer: Kilian-ASUSDescription:The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.


No problems prior to Windows 10 upgrade.

Not really sure where to go from here.
Thanks

:)

 

Laptop shuts down when put to sleep

Hi,

I would suggest you to try running Power troubleshooter and check if it helps.

Refer the steps below

1.Type troubleshooting in the search bar.

2.Select Troubleshooting.

3.Select View all on the top left corner.

4.Click on Power.

5.Follow the on-screen instructions to run the troubleshooter.

Hope the above information was helpful. If you need further assistance, we will be glad to assist you.

 

Laptop shuts down when put to sleep

Hi,

Sorry for delay in response.

I suggest you to try the below methods and check if it helps.

Method 1: Change the power and sleep button settings

Try the following steps change the power and sleep button settings:

1. Right click on the Start button and click on the
Power options.

2. Click on Choose what power buttons does from the left navigation pane.

3.Under Power and sleep button settings, select Sleep beside the When I press the sleep the sleep button.

Method 2: Resetting the power setting

I suggest try resetting the power setting in your system and check if it helps.

Follow the below steps:

1. Press Windows key + X from the keyboard.

2. Choose Command prompt (Admin) from the context menu.

3. In the command prompt, type powercfg –restoredefaultschemes and press Enter.

4. Type Exit to exit command prompt
window

If the issue still persist, I suggest you to try the below method and check if it helps.

Method 3:

Try the following steps and check if it works:

1. Right click on Start button and click on Power Options.

2. Click on Choose when to turn off display from the left pane.

3. Click on Change advance power settings.

4. Scroll down and expand Power buttons and lid.

5. Expand Sleep button actions.

6. Click on the Setting and set it to Sleep.

7. Click on Apply and Ok.

Hope this helps, reply to us with the status of your issue. We will be happy to assist you.

 

Hi cunniff811,

Welcome to the 10forums.

The crashes are mainly caused by the drivers from Intel Management Engine Interface.
Please check ASUS if there are driver updates available compatible with windows 10
Code: 2: kd> lmvm TeeDriverx64start end module name fffff800`c87c0000 fffff800`c87e1000 TeeDriverx64 T (no symbols) Loaded symbol image file: TeeDriverx64.sys Image path: \SystemRoot\system32\DRIVERS\TeeDriverx64.sys Image name: TeeDriverx64.sys Timestamp: Thu Mar 13 19:21:52 2014 (5321F740) CheckSum: 0002B629 ImageSize: 00021000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4[/quote] If you get any new BSOD's, please use the tool again and upload the zip file.

 

Thanks for the quick reply.

Thank you for finding that for me. I was (suprisingly) able to update the MEI through the device manager. The other 15 or so outdated drivers I have found are still a work in progress. As I said in my original post, it seems ASUS hasn't put up any windows 10 drivers for the N56VZ on their drivers page.

I have restarted and put my laptop to sleep a few times now and haven't had a BSOD today. I will let you know if I run into problems again.

Thanks