Windows 10: BSOD when open games in full screen mode

Hey guys, yesterday I just update my windows 10 from 1809 to 1909 due to Xbox Game Pass BETA program for PC. Now I'm not able to run any game in full screen mode from steam, blizzard, riot and minecraft also. I got the BSOD with a failure on ddkmd.sys, SYSTEM_SERVICE_EXCEPTION


I make a clean install of my video card driver using DDU to remove all and installing again from NVIDEA website and also from Intel website. My notebook has 2 graphic cards, a NVIDEA GTX 1050 and a Intel Graphic 630. If I disable the Intel card, I can play some games but other still not working.


I have a second screen used via HDMI, on this screen the NVIDEA runs and on my notebook screen, the Intel runs Don't know why but that is the config. On a past, I have an issue running games only on my notebook screen, that's why I use the second screen as my main screen


OBS: There's no software like DuetDisplay ou LinkDisplay as I searched on this community


Attached, I have the minidump file, msinfo32, AIDA report and a picture: https://1drv.ms/u/s!AlHp5t4DTTwega8uwizHrNsOUcvpMA?e=YddiSr

:)

 

BSOD When playing games

Hi Jackson,

Thank you for contacting Microsoft Community.

Please share the information requested below:

• Does the BSOD occur while playing a particular game?
• Is the game downloaded from Windows Store?

I suggest you to update the Graphic Card drivers by following the steps provided below and check if it helps.

• Press Windows key + X, select Device Manager.
• Expand Display Adapters.
• Right click on the driver and select Update Driver Software.
• Follow the on-screen prompts to update.

Refer the link below for more information:

http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors

Hope this helps. Keep us posted on the status for further assistance.

 

full screen problem in gaming

Hello Ganesh,

It's unfortunate that you are facing issues with the display in Windows 10. We'll certainly assist you with this.

We appreciate your efforts in trying to resolve the issue.

Share this information to assist you better.

• What is the make and model of the computer?
• Is the issue particular to that game or other games also?

This issue could occur if the your playing a game at a different resolution than the desktop resolution.

I suggest you to try the below steps and check if it helps:

Step 1: I suggest you to check the resolution of the game as well as the resolution with in the computer and see if you are able to play the games in full screen.

Step 2: I suggest you to follow the below link to troubleshoot the issues related to DirectX graphics and gaming on Windows 10.

DirectX Graphics and Gaming

Also,

Troubleshoot games

You can install Windows 8/8.1 drivers in compatibility mode from Manufacturer's website, if there are no Windows 10 compatible drivers.

Follow the steps to install in Compatibility mode:

• Download the updated driver from the manufacturer’s website.
• Right click the driver installation file and select Properties then tap or click the
  Compatibility tab.
• Place a check in the Run this program in compatibility mode for: box.
  
• Tap the drop down box and select a previous operating system, then tap or click
  OK.
• Try installing the driver and check.

Hope it helps. Kindly update the status of this issue, we will be happy to help you further.

 

Black Screen when opening games

Hi Brendon,

We understand the issue you are facing and will assist you.

I suggest you to update the Graphic card driver by following the steps provided below and check.

• Press Windows key + X and select Device Manager.
• Expand Display Adapters.
• Right click on the driver and select Update Driver Software.
• Follow the on-screen prompts to update the driver.

If the issue still persists, then suggest you to check with the game developers if they have released any updates for the game and install the same and check.

Hope this helps. Keep us posted on the status for further assistance.

Thank you.