Windows 10: BSOD when removing external drive

I have update Windows 10 Home and created a backup with Macrium but when removing my Maxtor external drive by clicking on the hidden icons to safely remove the external drive I get a BSOD with APC Index Mismatch!
I have run sfc /scannow which found some corrupted files which it corrected I then tried to remove the external drive again by removing it safely I get the BSOD again every time. I do not get the BSOD when I plug and unplug a flash drive.
Device Manager does not show any problems with the external drive.




Any help much appreciated.

:)

 

External drive

Hi Richard,

There are several factors that can cause your external drive to not read DVDs even though the system is recognizing the device. This could be caused by a driver that needs to updated or corrupted files. For us to resolve your concern, kindly answer the questions
below:

• Just to confirm, the device that is not working properly is a external DVD optical drive?
• Were there any recent changes or updates installed on your computer?
• Have you tried to plug the external drive to a different port on your computer?

As a initial recommendation, we suggest that your run the built in troubleshooter in Windows 10. Kindly refer to the steps below:

• Type “Troubleshooting” in the Search bar and press Enter.
• Click on “View All” in the top left corner.
• This will display the list of troubleshooters which are built-in in the computer. You can click on
  Hardware and Devices from the list and you can run the troubleshooter.

This will check for common errors that affect hardware on your computer and attempts to correct them.

We look forward to your response after completing the steps.

 

External Hard Drive

Hi John,

We suggest that you try the troubleshooting steps below:

• Open your External Hard Drive file in File Explorer.
• Type the name of the file you want to search on the search box and click Enter.

The file will show up in Search Results and you will be able to move it to the correct folder.

Let us know if you need further help.

 

External Hard Drive "is not accessible"

Hi Ridhwan,

Sorry for the delayed response. Let me continue to assist you further.

The issue here could have been due to fact that the Drive I:\ is encrypted or a flush drive. This forces the computer to not recognize the format and displays the error message. I suggest here to follow the steps below and check if it helps.

• Press Windows Key + letter 'X.'
• Choose 'Disk Management.'
• Right click on the External drive and select 'Change Drive letter and Path names.'
• Rename the drive letter i.e. remove letter I and say you replace it with letter
  J.
• Restart the computer and check the issue status.

Hope this helps. Please reply for further queries on this.