Windows 10: BSOD when running on battery Dell XPS 15 9570

I have had this issue on my Dell XPS 9570 Laptop for a while: my computer randomly crashes : BSOD INTERNAL_POWER_ERROR

At some point before my pro-service period expired, I contacted Dell, and after seeing that I had all my drivers updated, I got a tech in my home, that replaced the motherboard and the charger.

Eventually, after some time, my laptop ended up crashing again.

After months of troubleshooting, I have found WHEN it crashes but not why.

This happens after a while running on battery : it can be 1-2 hours, or longer. It's totally random, with no apparent cause.

The funny thing is that I have managed to run the laptop plugged with the charger for a full 5 days, with no crash. Unplugged yesterday the charger, and after 3 hours, I got the BSOD again.

So it seems it has to do something with power management, but Dell Assist and hardware test utilities from Dell have not found any hardware issues so far.

All drivers updated as far as I am aware.

Incidentally, when on battery, WIFI has some random issues disconnects from time to time.

When plugged with the charger, everything works perfect.

Minidumps can be found here

:)

 

Dell XPS 15 Laptop Battery Replacement

Dell does not sell it. Contacted them many times and they haven't had it in years and read online others say the same unless you had warranty.


I checked online and there is a site called laptopbatteryexpress that seem to have excellent reviews. You can buy a battery for the xps 15 9550 for like 120 or 130 dollars depending on if you want the 84wh or the 97wh.


I did check old reviews from other sites a long time ago and someone mentioned in a mac forum that said uses garbage batteries like on ebay but charge retail prices. But when i check google and reviews, i see a ton of excellent reviews. Does anyone have opinion on this site? So from reading the site, these batteries are not geniune from dell but they are made by them... correct? But reviews seem to be superb. Has anyone bought any batteries from them and can give opinion? Price is pretty average i say... but how does it work?



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I found 2 sites that seem to sell xps 15 9550 batteries. The first one is authentic as i believe lot of people mentioned this site earlier. It cost 150 dollars but it is genuine. They seem to have the 56wh and 84wh but the 56wh is not available now.

New Dell OEM Original XPS 15 9550 Precision Battery 4GVGH



Does anyone know about laptopbatteryexpress? These don't seem to be authentic and seem to show made in samsung and shipped here. So are these very good but not premium? But they are selling at pretty close to retail prices so this is pretty good as well?

Battery for Dell Precision 15-5510xt extended run battery



Battery for Dell Precision 15-5510xt extended run battery (84 Whr)





Now the big question i have is this. Does the xps 15 9550 allow a 97wh battery or not? Parts-people does not have a 97wh and doesn't ever have it. But laptopbatteryexpress has the 56wh, 84wh and even 97wh.



Can anyone here confirm the 97wh works for the xps 15 9550? Because i certainly wouldn't mind getting the 97wh over the 84wh if it cost a bit more.







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I checked ebay and these are 2 sellers that have very good feedback overall. Lot of other sellers are selling this battery for like under 60 dollars and 50 and have not that great feedback so i avoid them.
NEW GENUINE DELL XPS 15 9550 Precision 5510 Laptop Battery 11.1V 84Wh 4GVGH | eBay


NEW AUTHENTIC ORIGINAL DELL XPS 15 9550 Laptop Battery 11.4V 84Wh 1P6KD 4GVGH | eBay


NEW ORIGINAL Battery-Dell PRE-M5530-M5520 XPS15 9570 -9560 97wh 5XJ28 6GTPY | eBay



But thoughts on this? I'm a little surprised the 2nd seller is selling the 84wg battery for only 65 dollars. That seems really low but not super low. He has tons of customers. But none of these sellers on ebay are selling original authentic batteries right?


Thus not even the laptopbattery site i posted earlier since they say they get it from korea where samsung makes it. So theres only 1 place that has authentic dell batteries and it's parts-people?


Is it risky using these 3rd party batteries? This laptop has lot of ppl complaining about battery swelling. I never had this issue though with my original battery or a replacement one i bought from ebay 1.5 years ago but the person i bought it from, they had perfect feedback and charged a lot more for it... so i know its most likely legit.

 

Dell XPS 15 Laptop Battery Replacement

Buy either through Amazon or Newegg.
https://www.amazon.com/s?k=dell+xps+15+battery&ref=nb_sb_noss_1
dell xps 15 battery - Newegg.com

 

Dell XPS 15 Laptop Battery Replacement

Yes go for the appropriate 512 GB or 1 TB M.2 SSD that suits your needs.

You have a Dell XPS 15 9550 laptop.
--- What is the original battery part number and the replacement part number?
Look on the battery itself and also in the battery compartment for that information.

In my post #3
Dell xps 15 9550 specifications are designed for 56 WHr or 84 WHr.
https://downloads.dell.com/manuals/a...uide_en-us.pdf
--- Check it out in the battery section.

In your post #14 "But for the 2nd link that is what im not sure of. Because even though they sell the 97whr, from the manual someone mentioned, 9550 only works with 56wh and the 84wh. But some ppl on forums said they put a 97wh battery that i believe is a 9560 battery into the 9550 and it works. So because of that, thats why im curious because having a 97wh over 84wh battery is obviously a bit better."
--- That's fine for those who have been successful at it but compare the power ratings of your system to what a 97 Whr Capacity requires.
--- I wouldn't consider one w/o finding out first from Dell and ask them about applicable information.

In each one of the recommendations of the various posts, the applicable battery part number(s) are included.

On this one, you can also have it verify the compatibility for your laptop.
New Dell OEM Original XPS 15 (9550) / Precision 15 (5510) 6-Cell 84Wh Extended Battery - 4GVGH
New Dell OEM Original XPS 15 9550 Precision Battery 4GVGH
--- Dell Part Number/SKU: 4GVGH

EDIT
I just found the Dell Precision 5510 Owner's Manual and it lists only 56 WHr or 84 WHr also just like your Dell OEM Original XPS 15 (9550)
Maybe there's hope for your laptop for 97wh battery after all.
I recommend you call the Dell parts store and get the information you need to know.