Windows 10: BSOD when shutting down after long hours usage

Discus and support BSOD when shutting down after long hours usage in Windows 10 BSOD Crashes and Debugging to solve the problem; Hi guys. I am running Windows 10 Pro. My computer had BSOD quite frequently these few days. It's kind of weird. I was unable to replicate the problem... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by joelting92, Jan 10, 2016.

  1. BSOD when shutting down after long hours usage


    Hi guys. I am running Windows 10 Pro. My computer had BSOD quite frequently these few days. It's kind of weird. I was unable to replicate the problem if I just use it for like 1-2 hours. If I use it for a little longer, BSOD will occur when I am trying to shut down. There were no problems at all when I am using it. It is not interrupting my usage but it is really annoying to see BSOD every time whenever I am shutting down. Please find my zipped log file attached.

    Attachment 58291

    Any help would be appreciated. Thank you in advance. *Smile

    :)
     
    joelting92, Jan 10, 2016
    #1
  2. TuhinJana Win User

    GPU usage stuck at 99% a few minutes after every boot

    when i installed it last night, it worked fine for an hour or so, then i shut down

    but the problem returned at next boot today

    after burner shows GPU usage is stuck at 99%
     
    TuhinJana, Jan 10, 2016
    #2
  3. power button

    Alright I think I found out the real issue.

    It is CPU cooling system.

    This morning after half an hour use of laptop I shut it down and it worked. I recall that whenever I shut down the laptop after one hour of work or less it shut down properly. The issue is when I use laptop for longer period of time.

    I am guessing as I work with laptop for longer time I reach to maximum usage of CPU and it heated up. Therefore, when I shut down the computer turns everything off except the fan for CPU, and this makes the laptop still on and that's the main issue.

    Is there setting for CPU fan. I want to force it to shut down.
     
    meghmikmeserkhani, Jan 10, 2016
    #3
  4. axe0 New Member

    BSOD when shutting down after long hours usage

    Hi joelting92,

    Welcome to the 10forums.

    Are you aware of this kind system wake events?
    These appear about 50 times in the event logs.
    Code: Event[6397]: Log Name: System Source: Microsoft-Windows-Power-Troubleshooter Date: 2016-01-11T23:16:13.912 Event ID: 1 Task: N/A Level: Information Opcode: Info Keyword: N/A User: S-1-5-19 User Name: NT AUTHORITY\LOCAL SERVICE Computer: DESKTOP-HBTEASR Description: The system has returned from a low power state. Sleep Time: ?2016?-?01?-?11T15:11:30.353860500Z Wake Time: ?2016?-?01?-?11T15:16:11.932193800Z Wake Source: Unknown[/quote]
    Please uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from Nvidia. Be sure the clean install box is checked and only install the Graphics driver and the PhysX driver.
    Attachment 58345
     
  5. Hi axe0,

    Thanks for the reply. I will try and do a clean install for nvidia and report whether it eliminates BSOD.
    As for the system wake event, I am not aware of it. What is it actually and usually what triggers it?

    I did not put my computer into sleep during that period and had never run it in power saving mode as well.
     
    joelting92, Jan 11, 2016
    #5
  6. axe0 New Member
    Do you frequently need to plug in the adapter?
     
  7. Yes, I did plug in the adapter like all the time if I have access to electrical plugs because it ensures maximum performance for my laptop. Is the action of plugging in adapter at all times causing problems? After performing a clean install for my laptop, BSOD still occurs during the shutting down phase. I will attach my updated log files when I reach home after job today.

    Thanks for your time @axe0
     
    joelting92, Jan 12, 2016
    #7
  8. axe0 New Member

    BSOD when shutting down after long hours usage

    I mean more like, do you plug in the adapter frequently when your laptop has a few % battery left? No, I don't think it is causing bluescreens, but I think it would explain the event logs I posted earlier.
     
  9. Nope. I allow my laptop to be fully charged the whole time. But it did have smart charging, like it will not charge between 95%-100%. By the way, please find my latest log file attached.

    It crashed the moment my laptop start shutting down.

    Attachment 58631
     
    joelting92, Jan 12, 2016
    #9
  10. lifetec Win User
    All the dumpfiles are:
    Code: ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 139, {3, ffffd00023278260, ffffd000232781b8, 0} Probably caused by : dxgkrnl.sys ( dxgkrnl!DXGDEVICE:BSOD when shutting down after long hours usage :DestroyAllDeviceState+1cb ) Followup: MachineOwner --------- 4: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* KERNEL_SECURITY_CHECK_FAILURE (139) A kernel component has corrupted a critical data structure. The corruption could potentially allow a malicious user to gain control of this machine. Arguments: Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove). Arg2: ffffd00023278260, Address of the trap frame for the exception that caused the bugcheck Arg3: ffffd000232781b8, Address of the exception record for the exception that caused the bugcheck Arg4: 0000000000000000, Reserved Debugging Details: ------------------ TRAP_FRAME: ffffd00023278260 -- (.trap 0xffffd00023278260) NOTE: The trap frame does not contain all registers. Some register values may be zeroed or incorrect. rax=ffffe00188402260 rbx=0000000000000000 rcx=0000000000000003 rdx=ffffe001884023c0 rsi=0000000000000000 rdi=0000000000000000 rip=fffff803f4d6ad82 rsp=ffffd000232783f0 rbp=ffffd000232784f9 r8=ffffc001f5caba20 r9=0000000000000003 r10=7fffc001f5caba20 r11=7ffffffffffffffc r12=0000000000000000 r13=0000000000000000 r14=0000000000000000 r15=0000000000000000 iopl=0 nv up ei ng nz na pe cy nt! ?? ::FNODOBFM::`string'+0x8c82: fffff803`f4d6ad82 cd29 int 29h Resetting default scope EXCEPTION_RECORD: ffffd000232781b8 -- (.exr 0xffffd000232781b8) ExceptionAddress: fffff803f4d6ad82 (nt! ?? ::FNODOBFM::`string'+0x0000000000008c82) ExceptionCode: c0000409 (Security check failure or stack buffer overrun) ExceptionFlags: 00000001 NumberParameters: 1 Parameter[0]: 0000000000000003 CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: LIST_ENTRY_CORRUPT BUGCHECK_STR: 0x139 PROCESS_NAME: jusched.exe CURRENT_IRQL: 2[/quote] In the dumpfiles every time is processname jusched.exe mentioned.
    The jusched.exe is the Java Update Scheduler.
    Search for it if it is in C:\Windows it could be malware or a virus.
    I suspect this preventing windows to shut down properly and causes the BSOD.
    Remove Java from your system or if you need Java disable the java update scheduler.
    For more info Understanding Jusched.exe | Computer Tech Tips
     
    lifetec, Jan 12, 2016
    #10
  11. In the dumpfiles every time is processname jusched.exe mentioned.
    The jusched.exe is the Java Update Scheduler.
    Search for it if it is in C:\Windows it could be malware or a virus.
    I suspect this preventing windows to shut down properly and causes the BSOD.
    Remove Java from your system or if you need Java disable the java update scheduler.
    For more info Understanding Jusched.exe | Computer Tech Tips[/quote] @lifetec

    Thank you so much for your reply. I think my BSOD was solved. Thank you so much for your reply. It seems that there is a malware in my computer. I never install Java before. After removing the program, there were no more BSOD anymore. Thank you once again. I really appreciate your help. *Smile
     
    joelting92, Apr 5, 2018
    #11
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BSOD when shutting down after long hours usage

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