Windows 10: BSOD when starting game (WoW)

Hi all, I am new here, and hopefully can ask the braintrust for some help.

I recently returned to the game after a long pause (WoW). Now my system crashes almost instantly (within the first 20 seconds) of logging in and beginning play. I am at a loss as to what could be the cause. I've done all the usual, where I update my OS, update all drivers, disable all add-on's and whatnot from the game to eliminate conflicts. The system is 100% uptime other than this particular game as well.

Here are some of my logs (DXDIAG and MSINFO) Attachment 94714 Attachment 94715 and I will paste some of my crash dump

WinDBG:
DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
subsystem.
Arg2: 000000000000012c, Timeout in seconds.
Arg3: ffffe001b360b840, The thread currently holding on to the Pnp lock.
Arg4: fffff80141750af0, nt!TRIAGE_9F_PNP on Win7 and higher

FAILURE_BUCKET_ID: 0x9F_4_rtwlanu_IMAGE_usbhub.sys


BUCKET_ID: 0x9F_4_rtwlanu_IMAGE_usbhub.sys


PRIMARY_PROBLEM_CLASS: 0x9F_4_rtwlanu_IMAGE_usbhub.sys

I'm getting well out of my comfortable depth with this now, and I need some expert help to figure this out. So any and all feedback would be GREATLY appreciated. I'm starting to think I need to update my BIOS (its circa 2011), but I am very loath to do that, as it is a brick-worthy event if done wrong.

Thanks in advance!

:)

 

BSOD when starting Warframe (Game)

Lately i've been having a strange issue.

I play Warframe quite intensively, and periodically (but i cant quite understand depending on what) the game is unable to launch and it causes BSOD with the blue screen message completly screwed up in lines and bits.

Once this happens i havent found then it happens every time i launch the game and the only solution i found is to uninstall and redownload it from scratch. It worked for a while, but this time it isn't and even after reinstall the game just causes BSOD.

I tried updating the videocard drivers, resulting only in getting the screwed up BSOD screen rather than the standard one with the memory dump percentage, but it didnt help fix the problem.

I tried verifying the game files, run it in 32bit instead of 64, disable multithreading, DX11 and DX10, nothing made a change.

Here i add a link to the minidumps (5 of them) Warframe_Minidump.rar

Not sure if anyone can give me an answer of what i should do to solve the problem but i hope so.

 

BSOD when starting Warframe (Game)

Try report this issue through Feedback Hub app.

Check the game manufacturer's website and see if there is any new update and you may contact their support too.

 

I just reviewed your BSOD protocol, and I realize that you might want that pre-packaged zip file instead of my manual pasting.

I've attached it here now, didn't want to ruffle any feathers with my newbishness. *Smile

Here it is Attachment 94720

Thanks again!

 

Hi MadViking,

Welcome to the 10forums *Smile

Could you tell me what all that stuff in your hosts file is?

The driver from the Linksys network adapter is causing issues, please update the drivers/software.
Code: 0: kd> !irp ffffe001b04de010 Irp is active with 6 stacks 5 is current (= 0xffffe001b04de200) No Mdl: No System Buffer: Thread ffffe001b360b840: Irp stack trace. cmd flg cl Device File Completion-Context [N/A(0), N/A(0)] 0 0 00000000 00000000 00000000-00000000 Args: 00000000 00000000 00000000 00000000 [N/A(0), N/A(0)] 0 0 00000000 00000000 00000000-00000000 Args: 00000000 00000000 00000000 00000000 [N/A(0), N/A(0)] 0 0 00000000 00000000 00000000-00000000 Args: 00000000 00000000 00000000 00000000 [N/A(0), N/A(0)] 0 0 00000000 00000000 00000000-00000000 Args: 00000000 00000000 00000000 00000000 >[IRP_MJ_PNP(1b), IRP_MN_SURPRISE_REMOVAL(17)] 0 0 ffffe001b3672050 00000000 00000000-00000000 Unable to load image \SystemRoot\System32\drivers\rtwlanu.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for rtwlanu.sys *** ERROR: Module load completed but symbols could not be loaded for rtwlanu.sys \Driver\RtlWlanu Args: 00000000 00000000 00000000 00000000 [IRP_MJ_PNP(1b), IRP_MN_SURPRISE_REMOVAL(17)] 0 1 ffffe001b36273c0 00000000 00000000-00000000 pending \Driver\vwifibus Args: 00000000 00000000 00000000 00000000 0: kd> lmvm rtwlanu Browse full module list start end module name fffff800`48720000 fffff800`48a8b000 rtwlanu T (no symbols) Loaded symbol image file: rtwlanu.sys Image path: \SystemRoot\System32\drivers\rtwlanu.sys Image name: rtwlanu.sys Browse all global symbols functions data Timestamp: Fri Mar 27 03:06:40 2015 (5514BB30) CheckSum: 00359893 ImageSize: 0036B000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4[/quote]

 

Hey there axe0,

Thanks so much for pitching in with my little quandry.

As for your question, I simplified my ad-blocking by adding a list of known ad servers and setting them to the loopback address in my HOSTS, so I don't have to bother with any additional application or extension on my browsers. Its very old-school, but if you keep your list updated 2-3 times a year, its very effective.

I did indeed find the updated Linksys wifi-card driver update. Sadly, no change whatsoever. The machine works perfectly, but then BSOD immediately upon entering the game(s).

Any other tips?

 

I do have a tip, temporary remove Norton as a test.

I just analyzed the dump, this time a bit further than I earlier did, what showed problems with Norton.

 

Thanks again. I'm having a devil of a time with Norton. I suppose its in-built to resist deactivation to safeguard it against other malware that would shut it off.

I'm trying to avoid uninstalling it all, but I will if I must!

Update: Just disabling Norton (using its timed switch) does nothing. Same exact BSOD

 

Disabling doesn't prevent the drivers from loading, that's the problem with disabling.
You need to remove it.

 

I haven't given up. I lost my internet for a day, and now am having trouble restoring my old Norton account. I need to get it reset so I can immediately put Norton back on, once I'm done with this test.

I should have it tested and report back by Friday.