Windows 10: BSOD when trying to print from Excel - Windows 10

Hello, we have several Dell Optiplex 5050 desktops that until recently, started getting BSOD every time we try to print certain Excel files. Machines all have Windows 10 and Microsoft Office Pro 2016 with the latest updates. I've posted the mini-dump below, any help would greatly appreciated!! I've already updated all the drivers, uninstalled and reinstalled Office 2016, sfc scans but still the issue remains....Thanks in advance.

Microsoft (R) Windows Debugger Version 10.0.18303.1000 AMD64 Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: srv* Executable search path is: Windows 10 Kernel Version 17763 MP (8 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Built by: 17763.1.amd64fre.rs5_release.180914-1434 Machine Name: Kernel base = 0xfffff805760b6000 PsLoadedModuleList = 0xfffff805764d1ad0 Debug session time: Tue Feb 12 16:33:03.405 2019 (UTC - 8:00) System Uptime: 0 days 0:02:45.130 Loading Kernel Symbols ............................................................... ................................................................ .............................................. Loading User Symbols Loading unloaded module list ...... For analysis of this file****e920=000000000000003b 0: kd> !analyze -v

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  *
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  Bugcheck Analysis *
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SYSTEM_SERVICE_EXCEPTION (3b) An exception happened while executing a system service routine. Arguments: Arg1: 00000000c0000005, Exception code that caused the bugcheck Arg2: ffff831e562bbfb9, Address of the instruction which caused the bugcheck Arg3: ffff860334c8f250, Address of the context record for the exception that caused the bugcheck Arg4: 0000000000000000, zero.

Debugging Details:
KEY_VALUES_STRING: 1

PROCESSES_ANALYSIS: 1

STACKHASH_ANALYSIS: 1

TIMELINE_ANALYSIS: 1

DUMP_CLASS: 1

DUMP_QUALIFIER: 400

BUILD_VERSION_STRING: 17763.1.amd64fre.rs5_release.180914-1434

SYSTEM_MANUFACTURER: Dell Inc.

SYSTEM_PRODUCT_NAME: OptiPlex 5050

SYSTEM_SKU: 07A2

BIOS_VENDOR: Dell Inc.

BIOS_VERSION: 1.11.0

BIOS_DATE: 11/01/2018

BASEBOARD_MANUFACTURER: Dell Inc.

BASEBOARD_PRODUCT: 0FDY5C

BASEBOARD_VERSION: A00

DUMP_TYPE: 2

BUGCHECK_P1: c0000005

BUGCHECK_P2: ffff831e562bbfb9

BUGCHECK_P3: ffff860334c8f250

BUGCHECK_P4: 0

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

FAULTING_IP: win32kfull!RFONTOBJ::bInsertGlyphbitsLookaside+ad ffff831e`562bbfb9 0f1101 movups xmmword ptr [rcx],xmm0

CONTEXT: ffff860334c8f250 -- (.cxr 0xffff860334c8f250) rax=ffff83404092bab0 rbx=0000000000000001 rcx=0000000000000000 rdx=0000000000000003 rsi=ffff860334c8fd20 rdi=ffff860334c8fd68 rip=ffff831e562bbfb9 rsp=ffff860334c8fc40 rbp=0000000000000001 r8=00000000ffffffff r9=ffff834044cf403a r10=00000000ffffffff r11=ffff860334c8f9f0 r12=0000000000000000 r13=0000000000000001 r14=ffff83404092bab0 r15=0000000000000001 iopl=0 nv up ei pl nz ac pe cy cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010213 win32kfull!RFONTOBJ::bInsertGlyphbitsLookaside+0xad: ffff831e562bbfb9 0f1101 movups xmmword ptr [rcx],xmm0 ds:002b:0000000000000000=???????????????????????????????? Resetting default scope

BUGCHECK_STR: 0x3B_c0000005

CPU_COUNT: 8

CPU_MHZ: e10

CPU_VENDOR: GenuineIntel

CPU_FAMILY: 6

CPU_MODEL: 9e

CPU_STEPPING: 9

CPU_MICROCODE: 6,9e,9,0 (F,M,S,R) SIG: 8E'00000000 (cache) 8E'00000000 (init)

BLACKBOXBSD: 1 (!blackboxbsd)

BLACKBOXPNP: 1 (!blackboxpnp)

CUSTOMER_CRASH_COUNT: 2

DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

PROCESS_NAME: EXCEL.EXE

CURRENT_IRQL: 0

ANALYSIS_SESSION_HOST: TECH1_TEMP_AG

ANALYSIS_SESSION_TIME: 02-13-2019 09:55:10.0045

ANALYSIS_VERSION: 10.0.18303.1000 amd64fre

LAST_CONTROL_TRANSFER: from ffff831e5627c759 to ffff831e562bbfb9

STACK_TEXT:
ffff860334c8fc40 ffff831e5627c759 : ffff834040602980 0000000000000000 ffff834044cf5390 ffff831e56077c3f : win32kfull!RFONTOBJ::bInsertGlyphbitsLookaside+0xad ffff860334c8fd00 ffff****390 ffff860334c8fd84 : win32kfull!NtGdiFONTOBJ_cGetGlyphs+0x122 ffff860334c8fdd0 00007ff8fc2362e4 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : nt!KiSystemServiceCopyEnd+0x25 000000c809f962e8 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : 0x00007ff8`fc2362e4

THREAD_SHA1_HASH_MOD_FUNC: a9532d501db653ddf4115621b75b0545b76a4bbb

THREAD_SHA1_HASH_MOD_FUNC_OFFSET: 4554348713d281b44e29bc23ecc54386af1c0dc1

THREAD_SHA1_HASH_MOD: 4b0b617a0dfdccf32d810bf06e973af5ab544eda

FOLLOWUP_IP: win32kfull!RFONTOBJ::bInsertGlyphbitsLookaside+ad ffff831e`562bbfb9 0f1101 movups xmmword ptr [rcx],xmm0

FAULT_INSTR_CODE: 4801110f

SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: win32kfull!RFONTOBJ::bInsertGlyphbitsLookaside+ad

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: win32kfull

IMAGE_NAME: win32kfull.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 2fb63af9

IMAGE_VERSION: 10.0.17763.316

STACK_COMMAND: .cxr 0xffff860334c8f250 ; kb

BUCKET_ID_FUNC_OFFSET: ad

FAILURE_BUCKET_ID: 0x3B_c0000005_win32kfull!RFONTOBJ::bInsertGlyphbitsLookaside

BUCKET_ID: 0x3B_c0000005_win32kfull!RFONTOBJ::bInsertGlyphbitsLookaside

PRIMARY_PROBLEM_CLASS: 0x3B_c0000005_win32kfull!RFONTOBJ::bInsertGlyphbitsLookaside

TARGET_TIME: 2019-02-13T00:33:03.000Z

OSBUILD: 17763

OSSERVICEPACK: 316

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

SUITE_MASK: 272

PRODUCT_TYPE: 1

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS

OS_LOCALE:

USER_LCID: 0

OSBUILD_TIMESTAMP: unknown_date

BUILDDATESTAMP_STR: 180914-1434

BUILDLAB_STR: rs5_release

BUILDOSVER_STR: 10.0.17763.1.amd64fre.rs5_release.180914-1434

ANALYSIS_SESSION_ELAPSED_TIME: 24ba

ANALYSIS_SOURCE: KM

FAILURE_ID_HASH_STRING: km:0x3b_c0000005_win32kfull!rfontobj::binsertglyphbitslookaside

FAILURE_ID_HASH: {3cadb57e-a721-ba79-72f9-e175122bade2}

:)

 

Unable to print Excel documents on Windows 10.

Hello Gifford,



Thank you for posting on Microsoft Community. We regret the inconvenience caused and will assist you in resolving the issue.



From the above description, I understand you are unable to print Excel documents on the computer running Windows 10.



Before assisting further, I would like to ask you few questions:

• Did you check if you are able to print other system documents or webpages using the printer?
• Did you check if the printer is visible under Devices and Printers?

You will be able to print documents and web pages from the Printer if the device is online or showing working status under
Devices and Printers.



If haven’t tried, I suggest you to check if you are able to print documents other than Excel documents or webpages using the printer.



Also check if the printer is listed under Devices and Printers
by following the steps below:

• Press Windows logo key on the keyboard, type Devices and Drivers and select the top most search result.
• Under Printers, check if the printer you are trying to print from is listed.
• If yes, print a test Excel document and check if the device works.

Write to us with the status of the issue on the same post for further assistance. Your reply is important for us to ensure we assist you accordingly.



Thank you.

 

Excel printing

Hi Joseph,

Thank you for posting your query in Microsoft Community.

Does this issue only occur with Excel file or nay other files?

Try to copy the excel file to the other drive and check if it is working?

Run Print Troubleshooter

The built-in Printer Troubleshooter can automatically detect and fix most of the incorrect settings and errors that could cause issues while printing. I would suggest you to run this troubleshooter to check if there is any issue with the sound. Refer
top these steps:

• Click on Troubleshooting and select the
  view all option on the left pane.
  
• Click on Printer troubleshooter and follow the online instructions.

If this doesn’t help. Try to repair the Microsoft Office Application.

Do let us know if you have any other queries pertaining to Windows in the future. We will be happy to help.

Thank you.

 

How can I print a Half Sheet (5.5 x 8.5 inch) paper in Excel Office 365

Hi MarshaTravis,



Thank you for posting your question in the Microsoft Community.



I would suggest you to follow the below steps, to print a Half Sheet paper in Excel.

1. Open the Excel Spreadsheet.
   
2. Go to File, click on Print.
   
3. Under the Print Settings, select the option "Custom Scaling".
   
4. Then select the option "Custom Scaling Options".
   
5. Under Page tab, select the option "Adjust to:" Change the value to 50%.
   
6. Click OK, and try to print the Excel paper.
   

Hope it helps,

Let us know if you got the help you needed by clicking Yes Or No