Windows 10: BSOD when unplugging usb mouse, error IRQL_NOT_LESS_OR_EQUAL

Computer crashes when unplugging my mouse, Steelseries Kinzu V2, usually when Google Chrome is open. I recently reset windows and the problem did not show up for a few days but now it crashes. The info from the diagnostic tool is attached. My guess is that some driver is causing issues with chrome.

Attachment 98877

:)

 

Blue screen when installing windows10

Hi,

Even i use bootable USB(Windows 10 Installer), i still get the BSOD, and the error code will be different in some time. Such as:

WORKER_THREAD_RETURNED_AT_BAD_IRQL

KERNEL_SECURITY_CHECK_FAILURE

IRQL_NOT_LESS_OR_EQUAL

IRQL_GT_ZERO_AT_SYSTEM_SERVICE

IRAL_UNEXPECTED_VALUE

Those error code appear when i using bootable USB(Windows 10 Installer).

 

Blue Screen

Sometimes randomly my mouse spams right click and then i unplug it I get BSOD with the error WDF_VIOLATION

pls help me

 

Hello and welcome to TenForums *Smile

One of your crash dump files found the following:
Code: ffffd000`2437f768 fffff800`1551ac7cUnable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for igdkmd64.sys *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys igdkmd64+0x10ac7c[/quote] This is an Intel graphics driver and may be the one causing the issue. The following details are associated with it:
Code: 0: kd> lmvm igdkmd64 Browse full module list start end module name fffff800`15410000 fffff800`15bb6000 igdkmd64 T (no symbols) Loaded symbol image file: igdkmd64.sys Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys Image name: igdkmd64.sys Browse all global symbols functions data Timestamp: Wed Nov 18 19:28:29 2015 (564CD15D) CheckSum: 0078B7E7 ImageSize: 007A6000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4[/quote] See if you can find a more recent Intel driver. Probably what happens is that your laptop switches from the Intel graphics card to the nVidea one depending on the graphics loading for the programs you have running. If a driver update fails to fix it you could try forcing the laptop to only use the NVidea one if you can do this via a setting in the BIOS. Not sure why unplugging the mouse would trigger this but maybe others have an idea?

 

This is an Intel graphics driver and may be the one causing the issue. The following details are associated with it:
Code: 0: kd> lmvm igdkmd64 Browse full module list start end module name fffff800`15410000 fffff800`15bb6000 igdkmd64 T (no symbols) Loaded symbol image file: igdkmd64.sys Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys Image name: igdkmd64.sys Browse all global symbols functions data Timestamp: Wed Nov 18 19:28:29 2015 (564CD15D) CheckSum: 0078B7E7 ImageSize: 007A6000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4[/quote] See if you can find a more recent Intel driver. Probably what happens is that your laptop switches from the Intel graphics card to the nVidea one depending on the graphics loading for the programs you have running. If a driver update fails to fix it you could try forcing the laptop to only use the NVidea one if you can do this via a setting in the BIOS. Not sure why unplugging the mouse would trigger this but maybe others have an idea?[/quote] Updated the intel driver. Problem still persists. Please advise. New logs are attached.
Attachment 101137