Windows 10: BSOD when updating driver

Discus and support BSOD when updating driver in Windows 10 BSOD Crashes and Debugging to solve the problem; Hi I'm trying to update my drivers and when I try to install the Intel(R) Serial IO Driver my laptop goes to a BSOD with the Stop Code: System... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by dking, May 28, 2017.

  1. DKING
    dking Win User

    BSOD when updating driver


    Hi

    I'm trying to update my drivers and when I try to install the Intel(R) Serial IO Driver my laptop goes to a BSOD with the Stop Code: System Thread Exception Not Handled. What failed: iaioi2ce.sys.

    I had no open applications when this happened. I've tried it numerous times and it always goes to a BSOD when I try to install this specific driver.

    The driver was downloaded from my laptop manufacturer's website.

    Can anyone help me out with this?

    Additional background

    • I tried to manually uninstall MS Office and failed about a year ago. I might have messed something up in the registry when I did this.
    • I have three missing drivers which I can't identify (2 PCI devices and a System DMA Controller)
    • I recently restored my laptop and reinstalled W10 hoping that this would solve the problem. It didn't.
    Acer Aspire E5-511
    Windows 10 (upgraded from 8.1)
    Happy to provide any other info needed

    Many thanks

    :)
     
    dking, May 28, 2017
    #1
  2. ROZALE
    Rozale Win User

    Windows 10 - Audio Problems- system_thread_exception_not_handled (RTKVHD64.sys) - BSOD when trying to update drivers

    Thanks for the reply Amarjeet, but that posting doesn't really apply to me. I only get the BSOD when I try to update the driver as described in my original post. The link you provided is useful for people who continually get the BSOD.

    Again I only get the BSOD when I try to update the driver... it does not reoccur unless I try to install a RealTek driver in the same manner.
     
    Rozale, May 28, 2017
    #2
  3. ROZALE
    Rozale Win User
    Windows 10 - Audio Problems- system_thread_exception_not_handled (RTKVHD64.sys) - BSOD when trying to update drivers

     
    Rozale, May 28, 2017
    #3
  4. LOTTIEMANSION
    Lottiemansion Win User

    BSOD when updating driver

    Hi,

    I would suggest you update your bios: - Here
     
    Lottiemansion, May 29, 2017
    #4
Thema:

BSOD when updating driver

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