Windows 10: BSOD when using AutoCAD 2016

Hello everyone, it's my first time posting hoping someone can help me figure this problem out. I've had several BSOD whenever I try to install AutoCAD 2017 in my computer, so I decided to try and install the 2016 version to see if something changes. Things have changed, but not the way I expected, because I was able to install and open AutoCAD 2016 this time, though i got the BSOD after a few minutes of use, again.

I must say my computer is brand new (2 weeks) Toshiba Satellite C5168-4K and AutoCAD is one of the first programs I'm trying to install. I'm running Windows 10. Every BSOD I've got so far has been a DRIVER_POWER_STATE_FAILURE, so that's a common factor between all of them. I'm not having this issues addressed with other programs, so I'm guessing it's some driver or so.

The DM Log Collector file is attached. If there is something you don't get from my post, tell me, English is not my native language but i can try and put things clearer if needed.

Ber.

:)

 

DRIVER_POWER_STATE_FAILURE ASUS N551 WIN10

Hi,

1. I almost face the issue when I am using another program with AutoCad. Autocad is then minimized and when I come back to the program it is stuck. The only way to close the program then is kill the proces. After a minute the BSOD appears. It sometimes appears
randomly but way less.

I think it only appears when I am running on battery power.

2. I am using the latest version of AutoCAD (2016). Also I installed the most recent Service Pack.

Can you analyze the problem from the dump files?

Hope to hear from you soon!

 

Can not Install AutoCAD 2016 at window 10

Hi Emil Lau,

Thank you for posting your concern on Microsoft Community.

Before we start troubleshooting the issue, we would like to know the make and model of your computer.

I suggest you to check the system requirement to install AutoCAD 2016 on your computer. However, you may need AutoCAD 2016 service pack 1 to install the software on Windows 10 computer.

System requirements for AutoCAD 2016 | AutoCAD | Autodesk Knowledge Network

Also, I suggest you to contact the AutoCAD software developer team and check. As team over there can assist you better in resolving the issue.

Hope this information is helpful. Do let us know if your issue is resolved. For any further query, feel free to contact us.

Thank you.

 

The latest dump points to your Nvidia driver:

Code: *** WARNING: Unable to verify timestamp for nvlddmkm.sys *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys[/quote] All I can suggest is to try some of the older drivers here: Drivers | GeForce

Attachment 86393

Attachment 86392

See if any of them run better for you without BSOD.

 

Thanks for the response, I'll try to install one of these drivers and try to reproduce the error. I have figured out from the dump file that the problem could be related with bad nvidia drivers, but haven't installed an old one. I'll yet you know how this goes.

 

You may have to try different one to find one that works.

One thing you might want to do is run sfc /scannow from a Elevated Command Prompt. See if it finds any problems and if so, what they are.

 

I've made a scan by now, and my results were good. Here's a screenshot of the command prompt. Now I'll try with the old driver.

Attachment 86417

 

Well I'm gonna leave an update. I got forward and tried to analyze what could be wrong, and got to notice that my screen wasn't working properly, stuttering at times and then crashing my laptop again, but this time without even opening AutoCad. So with little research on the forum I got to the conclusion that having 2 graphics cards on my laptop was causing the problems. I read the solutions suggested on this thread:
All of a sudden 2 new Driver Power State Failure BSOD have happened!! - Windows 10 Forums
The problem is exactly the same and it's almost the same computer. What a coincidence.
I got it working by replacing the nvidia driver from Toshiba's page, and I'm yet to found if I can get everything working. So far I haven't been able to reproduce the BSOD, but if I know anything I'll let you know. Thanks for the help!

 

What driver did you use: Was it what was listed here: All of a sudden 2 new Driver Power State Failure BSOD have happened!! - Page 8 - Windows 10 Forums

Edit: Or from here: Satellite S55T-C5327-4k Support | Toshiba