Windows 10: BSOD when using Netflix on PC

Recently my PC have been giving me BSOD and it comes with the "SYSTEM THREAD EXCEPTION NOT HANDLED" message saying dxgmms2.sys is causing this issue. I uploaded my minidump file to onedrive and the link is provided below. I am just an amateur user of PC system so please help me analyze this file and tell me what is causing this issue and what to do.


https://1drv.ms/u/s!Aur7TBqpZdsBhcNEywYsHvZWvPVtrw?e=xVolKl

Thank you so much in advance.

:)

 

Netflix

Hi Marshall3,

There could be a number of factors as to why you are having issues launching the Netflix app. This could be caused by a software conflict or due to an issue with the application itself.

I suggest that you reset your Netflix application by following the steps provided below:

• Go to Settings > Apps > Apps & Features.
  
• Click the Netflix app from the list and then choose Advanced options.
  
• Click Reset.

If the issue persists, you can consider uninstalling and reinstalling the device. To uninstall, follow these steps:

• Go to Settings > Apps > Apps & Features.
  
• Click the Netflix app from the list and then choose Uninstall.

Let us know how it goes and we'll assist you further if needed.

 

Netflix and Windows 10 .

Hi Nishkaam,

There's a possibility that the firewall or antivirus software on your computer is blocking the access to Netflix, we suggest disabling it first before connecting to Netflix. Follow these steps:

• Close the Netflix app.
• Turn off the firewall and antivirus software on your computer.
• Now, launch the Netflix app.
• Once it's connected to Netflix, turn back on the firewall and antivirus software on your computer.
• You should be able to access Netflix now.

Let us know if you need further help.

Regards.

 

netflix icon disappeared from start screen

Hello,



Thank you for posting your query in Microsoft Community Forums. We are glad to help you.



I suggest you to try the steps given below and check:

• 
  Type Netflix in the search bar and hit
  enter.
  
• 
  Right click on Netflix and select the option
  pin to start.
  

Hope this information helps. Do contact us for further queries. We will be happy to assist you.



Thanks and regards,

Jenith