Windows 10: BSOD when using Premiere Pro

Motherboard: MSI Bazooka B450M

CPU: AMD Ryzen 5 2600x (Water Cooled)

RAM: 32GB (2x16GB) G.Skill Trident Z RGB DDR4 3200Mhz (F4-3200C16D-32GTZR)

GPU: ASUS GeForce GTX 1050 Ti

Audio: Behringer UMC404HD Audio Interface

Storage:

250GB Samsung SSD 970 EVO Plus (Windows 10 + Apps)

500GB Samsung SSD 860 EVO (Original Media + Premiere Pro Project + Proxies)

Power Supply: EVGA 650 N1, 650W



As the title says I'm having BSOD while editing in Adobe Premiere Pro. Apparently the problem just occur when using Premiere Pro, as I haven't experienced while doing any other tasks.

I'm running Adobe Premiere Pro 2019 version 13.1.2, already did a MemTest86 twice and I have no issues at all with RAM. NVIDIA Drivers, BIOS, Chipset, Audio Drivers, SSDs Firmwares are all up to date.

I have already let AIDA 64 running a stress test for over 10 hours without any problems, that why I assume that it is not a hardware related issue. I've tried editing with Media storaged on a regular HDD instead of the SSD in order to troubleshoot if it was a SSD related problem, but I had the same results.

Every time it crashes gives me a different code (DRIVER_OR_NOT_LESS / KMODE_EXCEPTION_NOT_HANDLED_/ SYSTEM_SERVICE_EXCEPTION / KERNEL_SECURITY_CHECK_FAIL / INTERRUPT_EXCEPTION / CRITICAL_PROCESS_DIED, etc.)

Actually it just happened twice while I'm writing this text. First time I had Premiere Pro running at background and second time I opened it to check the version and it crashed instantaneously.

Another thing I forgot to mention: I'm running Windows 10 Education N, so I had to install Microsoft Media Feature Pack in order to get Premiere Pro running. Can the problem be somehow related to this?



I'm uploading MiniDump Files from the last three times it happened and also some other files I got from the command prompt line below (I've read somewhere that this helps to troubleshoot BSOD).



-> Files: https://drive.google.com/drive/folders/1v1dDaTwkvOTxsup57AvVZxptSvB4-kri?usp=sharing



-> Command Prompt Line:



copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\"&dxdiag /t %Temp%\dxdiag.txt&copy %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\SFdebugFiles\"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt" &msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&net start > "%USERPROFILE%\Desktop\services.txt"&REM wmic startup list full /format:htable >"%USERPROFILE%\Desktop\startup.html"&wmic STARTUP GET Caption, Command, User >"%USERPROFILE%\Desktop\startup.txt"

:)

 

Can't get Adobe Premiere Pro to work anymore. Please Help!

Hi Jon,

Welcome to Microsoft Community and we appreciate your interest in Windows 10.

Let me help you to fix the issue.

To understand the issue better, please provide us more information.

• 
  What exactly happen when you try to import any content?
  
• Do you get any error message/error code?

Let’s try simple steps and check if this helps in resolving the issue. Follow the below steps.

Step 1.

I would recommend you to uninstall/reinstall the Adobe Premiere Pro and check if this helps.

• 
  Press Windows key + R, type appwiz.cpl
  and hit Enter.
  
• 
  Now locate for Adobe Premiere Pro, right click on it and uninstall the program.
  
• Once uninstalling is done restart the computer and try installing again.

If the issue still persist, try the below steps:

Step 2.

I suggest you to uninstall the Adobe Premiere Pro and install the program in compatibility mode and check.

• 
  Follow the above steps to uninstall the program.
  
• 
  Now Right-click on the setup file and select Properties.
  
• 
  Select Compatibility tab.
  
• 
  Check Run this program in Compatibility mode.
  
• 
  Let the program install and then check the functionality.
  

Hope this helps. Post us with the status we will be glad to help you.

 

Bsod with Premiere pro and Photoshop

Hello I've got an annoying problem with Windows 10 and Premiere pro, windows keep going in bsod when cuda GPU acceleration is enabled, I've already updated Premiere pro and Nvidia driver (388.71) to the latest version, here is the link with 2 bsod minidump
and msinfo32 file
https://drive.google.com/open?id=17Uo2ZOoZQa9Qf5L7nkb3mA_05joNF7Lh , the Pc is an Asus FX553VD Laptop and the problem started 2 month ago, yesterday I've reinstalled Windows 10 but the problem remain, Here is the complete specs of the laptop:

Cpu: Intel i7-7700HQ

Ram: 16GB ddr4

Gpu: Nvidia 1050 4GB gddr5

Thanks to all for the help.

 

Bsod with Premiere pro and Photoshop

I've founded it, with driver 377.05 I'm able to work with premiere pro and cuda acceleration, many Thanks