Windows 10: BSOD when waking up while connected to a monitor

Hey everyone,I've started getting a BSOD when I wake up my computer from hibernation after stepping away during the day. I have a month old laptop for work Samsung Galaxy Book Pro w/ Windows 11 Pro, 11th Gen Intel i7 that I hook up to a monitor MSi Optix MAG341CQ via HDMI. The BSOD gives the following error: SYSTEM_SERVICE_EXCEPTION with a 3b error code. On the blue screen, it says that igdkmdn64.sys failed.From what I've found I believe this is related to the graphics card driver but not entirely sure. I've tried a bunch of things and I'm still having the problem admittedly, some of thes

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i have a problem to connect 2 monitors.

Hi Ron,

Thank you for posting your query in Microsoft Community.

• What changes did you make in the BIOS? As making the changes in the BIOS is only recommended by Microsoft if done by the manufacturer.
  

• How are you connecting to the 2nd monitor?

I suggest you to follow the steps from this article below:

Windows help & learning - Microsoft Support

[Applies to Windows 10 as well]

Regards.

 

BSOD due to netadaptercx.sys after waking the PC from Sleep

Hi Prakhar,

The steps you suggested did not solve the problem. I am still experiencing the BSOD when waking the computer from sleep. If you have an other suggestions they'd be greatly appreciated.

Regards,

Chris

 

BSOD every time I wake monitors

I have 2 brand new Dell Optiplex 3050s running the latest version of Windows 10 (1709, build 16299.192) that I'm having issues with.

Both of them have dual monitors set up using onboard graphics and every time the monitors go to sleep and I wake them I get the same BSOD on both machines.

Stop code: APC_INDEX_MISMATCH

What failed: igdkmd64.sys

I googled the "what failed" part of that and saw some posts saying it may have to do with the intel graphics driver but I've already updated it to the latest one. Any other suggestions?