Windows 10: BSOD while gaming / watching videos / randomly

I have been getting errors and crashes for a few months, but it's been happening more and more frequently and it's driving me crazy. I just finished doing a fresh install of Windows 10 and now it's still occurring. I upgraded all my drivers and it didn't help. I tried sfc /scannow and came up clean. Here is the dump from the latest crash and the DxDiag down below. I also included a snapshot from HWmonitor with temps and voltages. Please help.



Microsoft (R) Windows Debugger Version 10.0.18869.1002 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\MEMORY.DMP]
Kernel Bitmap Dump File: Kernel address space is available, User address space may not be available.


************* Path validation summary **************
Response Time (ms) Location
Deferred srv*
Symbol search path is: srv*
Executable search path is:
Windows 10 Kernel Version 17763 MP (12 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 17763.1.amd64fre.rs5_release.180914-1434
Machine Name:
Kernel base = 0xfffff804`5500b000 PsLoadedModuleList = 0xfffff804`554265d0
Debug session time: Sat Jun 1 06:53:30.535 2019 (UTC - 4:00)
System Uptime: 0 days 1:57:21.529
Loading Kernel Symbols
...............................................................
................................................................
...............................................
Loading User Symbols
PEB is paged out (Peb.Ldr = 000000b0`6c6e0018). Type ".hh dbgerr001" for details
Loading unloaded module list
.................
For analysis of this file, run !analyze -v
nt!KeBugCheckEx:
fffff804`551beef0 48894c2408 mov qword ptr [rsp+8],rcx ss:0018:ffffba03`c2d65e40=000000000000003b
11: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff804550dfe3b, Address of the instruction which caused the bugcheck
Arg3: ffffba03c2d66770, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


KEY_VALUES_STRING: 1

Key : Analysis.CPU.Sec
Value: 1

Key : Analysis.Elapsed.Sec
Value: 1

Key : Analysis.Memory.CommitPeak.Mb
Value: 58


PROCESSES_ANALYSIS: 1

SERVICE_ANALYSIS: 1

STACKHASH_ANALYSIS: 1

TIMELINE_ANALYSIS: 1


DUMP_CLASS: 1

DUMP_QUALIFIER: 401

BUILD_VERSION_STRING: 17763.1.amd64fre.rs5_release.180914-1434

SYSTEM_MANUFACTURER: System manufacturer

SYSTEM_PRODUCT_NAME: System Product Name

SYSTEM_SKU: SKU

SYSTEM_VERSION: System Version

BIOS_VENDOR: American Megatrends Inc.

BIOS_VERSION: 0616

BIOS_DATE: 04/27/2018

BASEBOARD_MANUFACTURER: ASUSTeK COMPUTER INC.

BASEBOARD_PRODUCT: PRIME Z370-A

BASEBOARD_VERSION: Rev X.0x

DUMP_TYPE: 1

BUGCHECK_P1: c0000005

BUGCHECK_P2: fffff804550dfe3b

BUGCHECK_P3: ffffba03c2d66770

BUGCHECK_P4: 0

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

FAULTING_IP:
nt!ObReferenceObjectSafeWithTag+b
fffff804`550dfe3b 488b01 mov rax,qword ptr [rcx]

CONTEXT: ffffba03c2d66770 -- (.cxr 0xffffba03c2d66770)
rax=ffffa90f19ff8080 rbx=efffa90f125a8728 rcx=efffa90f125a8050
rdx=000000006e457350 rsi=ffffa90f12bb9280 rdi=efffa90f125a8080
rip=fffff804550dfe3b rsp=ffffba03c2d67160 rbp=ffffba03c2d67a80
r8=ffffba03c2d67198 r9=0000000000000000 r10=7ffffffffffffffc
r11=ffffba03c2d67160 r12=0000000000000000 r13=0000000000000000
r14=ffffa90f19dcc080 r15=ffffa90f12bb9708
iopl=0 nv up ei ng nz na po cy
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010287
nt!ObReferenceObjectSafeWithTag+0xb:
fffff804`550dfe3b 488b01 mov rax,qword ptr [rcx] ds:002b:efffa90f`125a8050=????????????????
Resetting default scope

BUGCHECK_STR: 0x3B_c0000005

CPU_COUNT: c

CPU_MHZ: e70

CPU_VENDOR: GenuineIntel

CPU_FAMILY: 6

CPU_MODEL: 9e

CPU_STEPPING: a

CPU_MICROCODE: 6,9e,a,0 (F,M,S,R) SIG: 84'00000000 (cache) 84'00000000 (init)

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXPNP: 1 (!blackboxpnp)


DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

PROCESS_NAME: Overwatch.exe

CURRENT_IRQL: 0

ANALYSIS_SESSION_HOST: DESKTOP-D6F20NK

ANALYSIS_SESSION_TIME: 06-01-2019 06:57:27.0419

ANALYSIS_VERSION: 10.0.18869.1002 amd64fre

LAST_CONTROL_TRANSFER: from fffff8045562ba54 to fffff804550dfe3b

STACK_TEXT:
ffffba03`c2d67160 fffff804`5562ba54 : 00000000`000147a0 ffffa90f`00000000 ffffa90f`00000000 ffffa90f`12bb9280 : nt!ObReferenceObjectSafeWithTag+0xb
ffffba03`c2d67190 fffff804`5562e43a : 00000000`00000000 000000b0`00010000 00000000`00000000 00000000`00000000 : nt!ExpGetProcessInformation+0xe14
ffffba03`c2d677b0 fffff804`5562db9b : 00000000`75537350 ffffba03`c2d67a00 00000000`00000000 ffff9581`862cfc00 : nt!ExpQuerySystemInformation+0x77a
ffffba03`c2d679c0 fffff804`551d0085 : ffffa90f`19dcc080 ffffa90f`1980ea60 00007ff6`00000001 ffffa90f`1a3a2080 : nt!NtQuerySystemInformation+0x2b
ffffba03`c2d67a00 00007ffd`d7a3fe24 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x25
000000b0`6d2f9a88 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffd`d7a3fe24


THREAD_SHA1_HASH_MOD_FUNC: 682e836043c394197e635db551ed01ec735b1513

THREAD_SHA1_HASH_MOD_FUNC_OFFSET: 50f4703980e3a4982f04d280d6bbeb6fb5ef36b6

THREAD_SHA1_HASH_MOD: f08ac56120cad14894587db086f77ce277bfae84

FOLLOWUP_IP:
nt!ObReferenceObjectSafeWithTag+b
fffff804`550dfe3b 488b01 mov rax,qword ptr [rcx]

FAULT_INSTR_CODE: 48018b48

SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: nt!ObReferenceObjectSafeWithTag+b

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: nt

IMAGE_NAME: ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP: 7fd0bac2

STACK_COMMAND: .cxr 0xffffba03c2d66770 ; kb

BUCKET_ID_FUNC_OFFSET: b

FAILURE_BUCKET_ID: 0x3B_c0000005_nt!ObReferenceObjectSafeWithTag

BUCKET_ID: 0x3B_c0000005_nt!ObReferenceObjectSafeWithTag

PRIMARY_PROBLEM_CLASS: 0x3B_c0000005_nt!ObReferenceObjectSafeWithTag

TARGET_TIME: 2019-06-01T10:53:30.000Z

OSBUILD: 17763

OSSERVICEPACK: 0

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

SUITE_MASK: 784

PRODUCT_TYPE: 1

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS Personal

OS_LOCALE:

USER_LCID: 0

OSBUILD_TIMESTAMP: 2037-12-14 01:42:10

BUILDDATESTAMP_STR: 180914-1434

BUILDLAB_STR: rs5_release

BUILDOSVER_STR: 10.0.17763.1.amd64fre.rs5_release.180914-1434

ANALYSIS_SESSION_ELAPSED_TIME: 514

ANALYSIS_SOURCE: KM

FAILURE_ID_HASH_STRING: km:0x3b_c0000005_nt!obreferenceobjectsafewithtag

FAILURE_ID_HASH: {014d8bdc-ae92-986d-30ac-113aabd76764}

Followup: MachineOwner

============================================================================================================================================================================================================================================================================================================

And here is a portion of my DxDiag. The full text is too long to post here, so I made a pastebin. https://pastebin.com/jcNRXvyB


---------------
Diagnostics
---------------

Windows Error Reporting:
+++ WER0 +++:
Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 3b
P2: c0000005
P3: fffff804550dfe3b
P4: ffffba03c2d66770
P5: 0
P6: 10_0_17763
P7: 0_0
P8: 768_1
P9:
P10:


+++ WER1 +++:
Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 3b
P2: c0000005
P3: fffff804550dfe3b
P4: ffffba03c2d66770
P5: 0
P6: 10_0_17763
P7: 0_0
P8: 768_1
P9:
P10:


+++ WER2 +++:
Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 3b
P2: c0000005
P3: fffff8054b927ea5
P4: ffffd3846735e920
P5: 0
P6: 10_0_17763
P7: 0_0
P8: 768_1
P9:
P10:


+++ WER3 +++:
Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 3b
P2: c0000005
P3: fffff8054b927ea5
P4: ffffd3846735e920
P5: 0
P6: 10_0_17763
P7: 0_0
P8: 768_1
P9:
P10:


+++ WER4 +++:
Fault bucket 1928942675842591495, type 5
Event Name: RADAR_PRE_LEAK_WOW64
Response: Not available
Cab Id: 0

Problem signature:
P1: Hearthstone.exe
P2: 14.2.2.31022
P3: 10.0.17763.2.0.0
P4:
P5:
P6:
P7:
P8:
P9:
P10:


+++ WER5 +++:
Fault bucket 2266308321923929051, type 5
Event Name: RADAR_PRE_LEAK_64
Response: Not available
Cab Id: 0

Problem signature:
P1: firefox.exe
P2: 67.0.0.7075
P3: 10.0.17763.2.0.0
P4:
P5:
P6:
P7:
P8:
P9:
P10:


+++ WER6 +++:
Fault bucket 1838130254072843824, type 5
Event Name: StoreAgentInstallFailure1
Response: Not available
Cab Id: 0

Problem signature:
P1: Update;ScanForUpdates
P2: 80246007
P3: 17763
P4: 529
P5: Windows.Desktop
P6: 6
P7:
P8:
P9:
P10:


+++ WER7 +++:
Fault bucket , type 0
Event Name: StoreAgentInstallFailure1
Response: Not available
Cab Id: 0

Problem signature:
P1: Update;ScanForUpdates
P2: 80246007
P3: 17763
P4: 529
P5: Windows.Desktop
P6: 6
P7:
P8:
P9:
P10:


+++ WER8 +++:
No Data
+++ WER9 +++:
No Data

====================================================================================================CPUID HWMonitor Report
-------------------------------------------------------------------------

Binaries
-------------------------------------------------------------------------

HWMonitor version 1.3.4.0

Monitoring
-------------------------------------------------------------------------

Mainboard Model PRIME Z370-A (0x000002FF - 0x4F57A220)

LPCIO
-------------------------------------------------------------------------

LPCIO Vendor Nuvoton
LPCIO Model NCT6793/NCT5563
LPCIO Vendor ID 0x5CA3
LPCIO Chip ID 0xD1
LPCIO Revision ID 0x21
Config Mode I/O address 0x2E
Config Mode LDN 0xB
Config Mode registers
00 01 02 03 04 05 06 07 08 09 0A 0B 0C 0D 0E 0F
00 FF FF 00 FF FF FF FF 0B FF FF FF FF FF FF FF FF
10 FF FF FF FF FF FF FF FF FF FF 02 00 00 00 FF FF
20 D1 21 FF 00 00 00 00 01 10 FF 40 00 00 03 00 12
30 01 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
40 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
50 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
60 02 90 0B 00 0A 00 FF FF FF FF FF FF FF FF FF FF
70 00 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
Register space LPC, base address = 0x0290

Register space PMIO, base address = 0x0A00


Hardware Monitors
-------------------------------------------------------------------------

Hardware monitor Nuvoton NCT6791D
Voltage 0 4.96 Volts [0x7C] (+5V)
Voltage 1 3.31 Volts [0xCF] (+3.3V)
Voltage 2 12.00 Volts [0x7D] (+12V)
Voltage 3 1.08 Volts [0x87] (VIN3)
Voltage 4 1.95 Volts [0x7A] (VIN4)
Voltage 5 1.04 Volts [0x41] (VCORE)
Voltage 6 1.03 Volts [0x81] (VIN6)
Voltage 7 0.59 Volts [0x25] (VIN7)
Temperature 0 28 degC (82 degF) [0x1C] (Mainboard)
Temperature 1 40 degC (104 degF) [0x28] (CPU)
Temperature 2 28 degC (82 degF) [0x1C] (TMPIN2)
Temperature 3 34 degC (93 degF) [0x22] (TMPIN3)
Temperature 4 0 degC (32 degF) [0x80] (TMPIN4)
Temperature 5 50 degC (122 degF) [0x32] (TMPIN5)
Temperature 6 22 degC (71 degF) [0x16] (TMPIN6)
Fan 0 774 RPM [0x306] (Chassis #1)
Fan 1 1117 RPM [0x45D] (CPU)
Fan 2 461 RPM [0x1CD] (Chassis #2)
Fan 5 851 RPM [0x353] (Chassis #5)
Register space PMIO, base address = 0x0A00

00 01 02 03 04 05 06 07 08 09 0A 0B 0C 0D 0E 0F
00 47 7C D4 CF 7D 13 00 D4 C3 80 4B 87 81 25 7A 00
10 1C 22 80 32 16 1B 00 2F 00 22 22 22 80 22 22 37
20 1C 00 99 84 4F 00 FF 99 00 00 00 00 00 00 36 19
30 25 18 5B 10 FF 1F FF 1F 31 08 03 02 04 5D 01 CD
40 00 00 00 00 03 58 00 00 00 00 00 00 99 84 4F 7F
50 FF 99 27 C0 00 00 00 00 00 00 00 00 00 00 00 00
60 00 00 00 FF FF FF FF FF FF FF FF FF FF FF FF 00
70 00 22 00 F8 00 27 22 80 FF FF FF FF FF FF FF FF
80 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
90 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
A0 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
B0 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
C0 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
D0 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
E0 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
F0 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF

Hardware monitor NVIDIA NVAPI
Voltage 0 0.91 Volts [0x390] (GPU)
Power 0 43.65 pc (GPU)
Temperature 0 53 degC (127 degF) [0x35] (GPU)
Fan 0 0 RPM [0x0] (GPU)
Fan PWM 0 0 pc [0x0] (FANPWMIN0)
Clock Speed 0 1746.50 MHz [0x6D2] (Graphics)
Clock Speed 1 5508.00 MHz [0x6D2] (Memory)


Processors
-------------------------------------------------------------------------

Number of sockets 1
Number of threads 12

APICs
-------------------------------------------------------------------------

Socket 0
-- Core 0
-- Thread 0 0
-- Thread 1 1
-- Core 1
-- Thread 0 2
-- Thread 1 3
-- Core 2
-- Thread 0 4
-- Thread 1 5
-- Core 3
-- Thread 0 6
-- Thread 1 7
-- Core 4
-- Thread 0 8
-- Thread 1 9
-- Core 5
-- Thread 0 10
-- Thread 1 11

Timers
-------------------------------------------------------------------------

ACPI timer 3.580 MHz
Perf timer 10.000 MHz
Sys timer 1.000 KHz


Processors Information
-------------------------------------------------------------------------

Socket 1 ID = 0
Number of cores 6 (max 6)
Number of threads 12 (max 12)
Name Intel Core i7 8700K
Codename Coffee Lake
Specification Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz
Package (platform ID) Socket 1151 LGA (0x1)
CPUID 6.E.A
Extended CPUID 6.9E
Core Stepping U0
Technology 14 nm
TDP Limit 95.0 Watts
Tjmax 100.0 °C
Core Speed 1603.5 MHz
Multiplier x Bus Speed 16.0 x 100.2 MHz
Stock frequency 3700 MHz
Max frequency 4700 MHz
Instructions sets MMX, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, EM64T, VT-x, AES, AVX, AVX2, FMA3, TSX
L1 Data cache 6 x 32 KBytes, 8-way set associative, 64-byte line size
L1 Instruction cache 6 x 32 KBytes, 8-way set associative, 64-byte line size
L2 cache 6 x 256 KBytes, 4-way set associative, 64-byte line size
L3 cache 12 MBytes, 16-way set associative, 64-byte line size
Max CPUID level 00000016h
Max CPUID ext. level 80000008h
Cache descriptor Level 1, D, 32 KB, 2 thread(s)
Cache descriptor Level 1, I, 32 KB, 2 thread(s)
Cache descriptor Level 2, U, 256 KB, 2 thread(s)
Cache descriptor Level 3, U, 12 MB, 16 thread(s)
FID/VID Control yes


Turbo Mode supported, enabled
Max non-turbo ratio 37x
Max turbo ratio 47x
Max efficiency ratio 8x
Speedshift Autonomous
O/C bins unlimited
Ratio 1 core 47x
Ratio 2 cores 46x
Ratio 3 cores 45x
Ratio 4 cores 44x
Ratio 5 cores 44x
Ratio 6 cores 43x
IA Voltage Mode PCU adaptive
IA Voltage Offset 0 mV
GT Voltage Mode PCU adaptive
GT Voltage Offset 0 mV
LLC/Ring Voltage Mode PCU adaptive
LLC/Ring Voltage Offset 0 mV
Agent Voltage Mode PCU adaptive
Agent Voltage Offset 0 mV
TDP Level 95.0 W @ 37x

Temperature 0 38 degC (100 degF) (Package)
Temperature 1 36 degC (96 degF) (Core #0)
Temperature 2 39 degC (102 degF) (Core #1)
Temperature 3 36 degC (96 degF) (Core #2)
Temperature 4 37 degC (98 degF) (Core #3)
Temperature 5 35 degC (95 degF) (Core #4)
Temperature 6 34 degC (93 degF) (Core #5)
Voltage 0 1.15 Volts (VID)
Voltage 1 +0.00 Volts (IA Offset)
Voltage 2 +0.00 Volts (GT Offset)
Voltage 3 +0.00 Volts (LLC/Ring Offset)
Voltage 4 +0.00 Volts (System Agent Offset)
Power 00 18.56 W (Package)
Power 01 15.04 W (IA Cores)
Power 02 n.a. (GT)
Power 03 3.52 W (Uncore)
Power 04 1.00 W (DRAM)
Clock Speed 0 1603.52 MHz (Core #0)
Clock Speed 1 4309.46 MHz (Core #1)
Clock Speed 2 4309.46 MHz (Core #2)
Clock Speed 3 4309.46 MHz (Core #3)
Clock Speed 4 4309.46 MHz (Core #4)
Clock Speed 5 2004.40 MHz (Core #5)
Core 0 max ratio 47.0 (effective 45.0)
Core 1 max ratio 47.0 (effective 45.0)
Core 2 max ratio 47.0 (effective 45.0)
Core 3 max ratio 47.0 (effective 45.0)
Core 4 max ratio 47.0 (effective 45.0)
Core 5 max ratio 47.0 (effective 45.0)

:)

 

BSOD While browsing the Internet, rendering videos and playing games


Hello,

I'm getting BSODs everyday while watching videos on YouTube, rendering videos with Adobe Premiere and playing games. The funny thing is that they come randomly, I can play for a whole day without a BSOD or sometimes I'll just play for about half an hour and get a BSOD, same thing while watching videos or rendering.

The DM Log Collector file is attached.

Philippe

 

BSOD randomly

friend keeps getting BSOD
any suggestions?

 

Can't watch videos on Win 10

Hi,

Please assist me with the following information related to this issue:

• Which web browser are you using to watch online videos?
• Do you receive any error message?
• What is the make and model of the computer?

If you are using Internet Explorer to watch online videos, I suggest you to
follow the steps mentioned in the following link and check:Why won't videos play in Internet Explorer?

Note: The above mentioned article contains steps to reset IE. Resetting Internet Explorer's settings is not reversible. After a reset, all previous settings in IE are lost and cannot
be recovered.

Please reply us with the required information along with the status of the issue to assist you further.