Windows 10: BSOD while playing ARK Survival Evolved and Battle Field 4

I've had a few BSOD's happen to me lately and i've been completely confused on why its happening. I used to have Windows 7 but then I upgraded to Win 10. My 2 most common BSOD are System service exception and IRQL_NOT_LESS_OR_EQUAL. Any advice so that I may fix my computer would be awesome! Thanks,

:)

 

Microsoft store-PC

Yes i would like to restore my purchase of ark survival evolved as i cannot play the game on my laptop.

 

Ark: Survival Evolved...will they be able to utilize the Play Anywhere feature?

Hi Jordan,

As you have a query on Ark: Survival Evolved game, it would be better if you contact the Ark: Survival Evolved game support regarding this matter for assistance.

Here is the link:
https://arkservers.net/support

Thank You.

 

Hi Chamaolie,

Welcome to the 10forums.

Please use the tool again and upload the new created zip file, there are 13 files missing.

 

Same as the previous zip, 13 files missing.
Please try BSOD Inspector as alternative

 

Okay I used that program, hope it works.

 

It looks like your graphics card drivers are causing trouble.

Please uninstall the Catalyst Control Center and only install the drivers.

Code: 2: kd> lmvm atikmpagstart end module name fffff801`00760000 fffff801`00809000 atikmpag (deferred) Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys Image name: atikmpag.sys Timestamp: Sat Aug 22 03:45:00 2015 (55D7D41C) CheckSum: 000B0025 ImageSize: 000A9000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4 2: kd> lmvm atikmdag start end module name fffff801`03110000 fffff801`0461f000 atikmdag (deferred) Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys Image name: atikmdag.sys Timestamp: Sat Aug 22 04:10:03 2015 (55D7D9FB) CheckSum: 014A3688 ImageSize: 0150F000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4[/quote]

 

So is that the main problem thats causing my computer to crash? I went into the control panel and uninstalled it. Do you know if I will have to reinstall the driver for my graphics card?

 

My bet is that with uninstalling CCC you also uninstall the drivers, this is my experience.
In the installation process, you can choose to only install the drivers.

 

Diagnostic Test

DRIVER VERIFIER


Warning Please make a backup of your important files and get your rescue media or create one.
Please create a restore point.
Please follow this tutorial to run driver verifier.

A windows driver is blamed in a crash, but that usually means that a 3rd party driver is actually the cause.
Driver verifier stresses your drivers and will crash your pc if any driver fails due to a violation.

Driver verifier should be performed for a max of 48 hours, or when you have a bluescreen, whatever comes first.

If driver verifier has found a violation and you can't get back into windows normally, try to boot into safe mode and reset in safe mode driver verifier, or in the troubleshooting options open command prompt and type verifier /reset.



Note Your system will act very sluggishly while driver verifier is enabled, this is normal as your drivers will be being subjected to heavy testing in order to make them crash.

 

I did the driver verifier, not sure if it worked right but while playing Ark I got a BSOD and then another one after I rebooted and tried to log back on to ARK.

 

4 drivers have been flagged in the 2nd crash.
The first 2 are from Symantec (norton).
The last 2 are the GPU drivers.
Please uninstall Norton using the uninstall instructions, do NOT install after the reboot.
Please check for driver updates for the AMD drivers, or remove them using the Display Driver Uninstaller and install them again.
Code: 0: kd> lmvm SYMEFASI64 start end module name fffff800`9e2e0000 fffff800`9e471000 SYMEFASI64 T (no symbols) Loaded symbol image file: SYMEFASI64.SYS Image path: \SystemRoot\system32\drivers\N360x64\1605020.00F\SYMEFASI64.SYS Image name: SYMEFASI64.SYS Timestamp: Thu May 07 11:44:15 2015 (554B33EF) CheckSum: 0018BC7E ImageSize: 00191000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4 0: kd> lmvm Ironx64 start end module name fffff800`9f940000 fffff800`9f988000 Ironx64 T (no symbols) Loaded symbol image file: Ironx64.SYS Image path: \SystemRoot\system32\drivers\N360x64\1605020.00F\Ironx64.SYS Image name: Ironx64.SYS Timestamp: Tue May 05 01:51:42 2015 (5548060E) CheckSum: 00052D7F ImageSize: 00048000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4 0: kd> lmvm atikmpag start end module name fffff800`a0250000 fffff800`a02f9000 atikmpag T (no symbols) Loaded symbol image file: atikmpag.sys Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys Image name: atikmpag.sys Timestamp: Sat Aug 22 03:45:00 2015 (55D7D41C) CheckSum: 000B0025 ImageSize: 000A9000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4 0: kd> lmvm atikmdag start end module name fffff800`a2d00000 fffff800`a420f000 atikmdag T (no symbols) Loaded symbol image file: atikmdag.sys Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys Image name: atikmdag.sys Timestamp: Sat Aug 22 04:10:03 2015 (55D7D9FB) CheckSum: 014A3688 ImageSize: 0150F000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4[/quote] According to the 1st crash there could be memory corruption, or a driver is at fault.





Diagnostic Test

RAM TEST


Run MemTest86+ - Test RAM - Windows 10 Forums



Note



MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.