Windows 10: BSOD while playing games

This weekend I had several BSODs while playing games. 2 times the system simply crashed black screen and restarted, 1 time I received a BSOD MEMORY_MANAGEMENT error, and 2 times I received a BSOD IRQL_NOT_LESS_THAN error and a restart. The MEMORY_MANAGEMENT and one black screen crash occurred while playing Forged Alliance Supreme Commander, then the IRQL errors and a black screen crash occurred while playing Steam version of Age of Empires II. First time request, let me know if I can help more.

DM Log Collector file is attached.

Thanks,
Tom

:)

 

BSOD while playing games

which game, some machine details would be useful too

 

BSOD while playing games

These were all related to directX. Remove your current video driver and install the newest driver available

Completely remove the current driver and install the newest driver available. For instructions on how to do that Read all about updating drivers by my partner JMH3143 here Updating a driver.

 

Hi Axol,

Welcome to the 10forums.

Please uninstall everything of AMD using Display Driver Uninstaller and install new drivers from AMD. Be sure to ONLY install the drivers using custom/advanced options.
Code: ffffd000`245136e8 fffff800`34967387Unable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for atikmdag.sys *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys atikmdag+0x57387 0: kd> lmvm atikmdag start end module name fffff800`34910000 fffff800`35e1f000 atikmdag T (no symbols) Loaded symbol image file: atikmdag.sys Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys Image name: atikmdag.sys Timestamp: Sat Aug 22 04:10:03 2015 (55D7D9FB) CheckSum: 014AD277 ImageSize: 0150F000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4[/quote]




Diagnostic Test

RAM TEST


Run MemTest86+ - Test RAM - Windows 10 Forums



Note



MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.

Please fill in your system specsPlease follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely including PSU, cooling system and other used stuff (PSU, cooling system and other used stuff aren't present in the tool).How to fill in your system specs:

 

I started the MemTest86 right after my last crash on Sunday 11/29 morning and let it run until Monday after work, it made 12 or 15 passes I can't remember which and had 0 errors. Do I need to run it again after updating the video drivers? I would assume not since it was testing the memory and motherboard and not the drivers?

 

OK, got home today, updated my system specs, and ran the driver uninstall using your linked software in safe mode. Then installed the newest driver from the AMD site. Then decided to try to see if I could get the same IRQL error, so I ran Mass Effect 2 this time and sure enough within about 5 minutes got the error. Attaching newest GM Log Collector file. Again, this is the BSOD from about 10 minutes ago, around 9:40PM December 2. Do you want me to clear out any logs, events, crash dumps, etc to make future ones easier to examine, and if so how do you want me to do that?

 

Did you ran MemTest86 or MemTest86+?
If MemTest86, MemTest86+ is recommended for DDR3

 

I ran this one. Memtest86+ - Advanced Memory Diagnostic Tool

 

Please let me know what the frequency and voltage of the memory is in the BIOS.
Please check inside the case for any dust, make sure everything is seated properly and that the contacts of the memory are clean.





Diagnostic test

GPU TEST


Run Furmark tutorial



Note Run Furmark for around 30 minutes



Warning Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if temperatures rise too high

Code: Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_GLOBAL:rocessDeferredCommand+64a )[/quote]

 

So, ran this when I got home and no errors or weirdness as far as I could tell. Then ran Mass Effect 2 again and after a few minutes is BSOD out. My friend was kind enough to lend me his video card, an AMD Radeon R7 370. I went through the process you described earlier to completely remove the drivers, then restarted and installed again. After a restart I ran Mass Effect 2 again, and after about 10 minutes it BSOD out with the same IRQL error. Ran Furmark on this one and again no errors. I am venturing a guess my issue is with the motherboard or the processor. Any way to tell without pulling out the mobo and replacing it? Again, my friend was kind enough to lend me another mobo to try out if need be.

 

I suggest to try 2 stress tests for the CPU.
Prime95 isn't always able to spot problems when the IntelBurnTest is. No software is 100% *Smile





Diagnostic Test

CPU TEST


Run Prime95 - Stress Test Your CPU - Windows 10 Forums



Note If you're overclocking anything, please stop it and set everything back to default while troubleshooting


Warning Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them and abort the test if overheating occurs.

 

Thanks for all of your help, I'll start tonight.

 

14 passes on memtest86+ means your memory and CPU are likely pristine.

Your issue sounds like corrupted video memory. You can test it for free using passmark bit trial. Just uncheck all the other tests or it will be loud, slow and annoying. It has a CPU test as well if you're in to that sort of thing. If you have a dedicated gaming card the CPU is hardly used for most real 3D games like you're playing.

How old is this unit?

What graphics card do you have?

I'd also look inside the system for bad caps if it's easily accessible. Strange voltages being sent can also cause these issues which is what bad caps will do. Just look on your motherboard, the video card and shine through the fan hole of your power supply. If you see any swelling then you need to either replace the caps or the unit that they've gone bad in.

I have had IRQL_NOT_LESS_THAN error with a bad core 2 quad ex ONCE. It had a single bad core. The other times it has been a bad add in graphics card or bad shared video memory. This does not mean it IS one of these two issues. Those are just my experiences.

 

Hi Axol,

How is it going *Smile

 

Hey thanks for following up. I ran through all sorts of tests and didn't get any errors. A friend came over and we turned everything off in the BIOS that we could and the IRQL errors went away. Turned back on audio and USB and it's still stable. I haven't received another IRQL error yet, but I am getting memory management errors so I'm running tests with different memory, etc. Going through the motions with everything suggested so far. I think my next step will be to replace the mobo if I can't stop getting BSODs.