Windows 10: BSOD while surfing (IRQL_NOT_LESS_OR_EQUAL ntoskrnl.exe)

Hello forum,

please help me out. I've bought a new Laptop last week and since two days ago I'm running into BSODs, random reboots and random shutdowns (no error prompt whatsoever in these cases).

What I did so far:
Windows Memory Diagnostic. No errors
chkdsk with parameters frx params. No errors
Linx Cpu stresstest: No errors
Furmark up to 80 degree celsius: No errors

As far as I know there were errors related to something called 'nvStreamUserAgent.exe'. I deactivated the corresponding service now.

I've installed the Panda Free Antivirus program, which seems to be known to cause BSODS if the process url monitor is enabled. But this was supposed to be fixed like a year ago. I disabled this feature for now. (Panda says no virus detected)

DM Log Collection file in Attachments.

Would be glad for any help!

:)

 

BSOD: IRQL_NOT_LESS_OR_EQUAL, SYSTEM_THREAD_NOT_HANDLED

Greetings,

last week i made some hardware changes to my laptop (lenovo z70-80). I installed a new ssd and upgraded my 4gb RAM to 16 gb RAM . The next day i experienced some BSOD errors (only at a cold startup, after the reboot of the system everything works just fine).
Most commonly the cause of BSOD was SYSTEM_THREAD_NOT_HANDLED and just lately the IRQL_NOT_LESS_OR_EQUAL. I post the info from the last BSOD as got from blue screen viewer :

Bug Check String;

IRQL_NOT_LESS_OR_EQUAL

Bug Check Code: 0x0000000a

Parameter1: 00000000`00060001

Parameter2: 00000000`000000ff

Parameter3: 00000000`00000000

Parameter4: fffff802`8266bf72

Caused by Driver: ntoskrnl.exe

Caused by Address: ntoskrnl.exe+16c580

File Description: NT Kernel & System

thanks in advance.

 

BSOD Memory_Management and other

I am still experiencing issues, I just got another BSOD, no games, no videos playing, just surfing on Firefox. I would really appreciate some help getting this problem under control, as seen in this thread I'm getting these BSOD often and it's very annoying.

IRQL_NOT_LESS_OR_EQUAL

Minidump

 

Hello adventuretime,

Welcome to the TenForums *Smile

A much better memory test is to run the Memtest86+ Please look at the tutorial and read all through it. The test can take a long time to run all eight passes and it would be worth leaving it running overnight as you have 8GB to test.

 

Thank you,

I thought the ms tool would be sufficient, but I had my doubt considering how fast the test was. Okay, I'll give memtest a shot

 

Okay I'm back with some test results. 13 passes in total. Too bad it didn't find any errors, so I have no clue what causes the bsods.
Attachment 89363

 

I've had a look at the two dump files in your log. They were both created on Fri 8 Jul, one about 24 minutes after the other.

They are both IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.

In the first dump file:
*** WARNING: Unable to verify timestamp for PSINKNC.sys
*** ERROR: Module load completed but symbols could not be loaded for PSINKNC.sys
Probably caused by : PSINKNC.sys ( PSINKNC+21693 )

In the second dump file:
Probably caused by : ntkrnlmp.exe ( nt!KiInsertTimerTable+af )

In the second there were also two references to drivers that had errors:
Code: ffffd000`2096e850 fffff800`debae138Unable to load image \SystemRoot\system32\DRIVERS\PSINProt.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for PSINProt.sys *** ERROR: Module load completed but symbols could not be loaded for PSINProt.sys PSINProt+0x1e138 ffffd000`2096f548 fffff800`da8630adUnable to load image \SystemRoot\system32\DRIVERS\PSINReg.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for PSINReg.sys *** ERROR: Module load completed but symbols could not be loaded for PSINReg.sys PSINReg+0x30ad[/quote] These drivers are all related to the Panda Anti-virus and I would suggest you completely uninstall this rather than disable it. Windows Defender will be a good substitute for now.

Please report back with new files if you continue to get BSOD crashes.

 

Thank you for your time and expertise! I'll uninstall it immediately and search for a different av tool.