Windows 10: BSOD while using Potplayer

I've already done a little research and ran my own tools to see what l could find out about my KMODE_EXCEPTION_NOT_HANDLED the strange part for me is while this is the first BSOD I've experienced on this laptop l think I've had this exact same error on my last old one as well (though l cant be certain as l didn't bug check it though it happened while doing the same task) running the exact same program (Potplayer, l was shuffling videos that l had converted making sure they there wasn't corruption). bluescreenview suggests the issue started with igdkmd64.sys which from what I see is a graphics acceleration driver so before making this post I have checked for updated drivers and from what I see I currently have the latest one available to my system the other highlighted item on bluescreenview was ntoskrnl.exe but I don't know much past that it is a OS file that deals with memory management. suffice to say I'm guessing I have a bad video file somewhere thats potentially attributing to the issue, or at least thats my assumption based on the fact that these crashes have only happened while using Potplayer from what I have currently experienced, in all hopes it would be nice to resolve this issue or if Potplayer is the problem be recommended another lightweight software that can handle large playlists/shuffling (not really a fan of VLC). Winver: 20H2 OS: 19042.964

:)

 

BSOD while using Potplayer

I've already done a little research and ran my own tools to see what l could find out about my KMODE_EXCEPTION_NOT_HANDLED the strange part for me is while this is the first BSOD I've experienced on this laptop l think I've had this exact same error on my last old one as well (though l cant be certain as l didn't bug check it though it happened while doing the same task) running the exact same program (Potplayer, l was shuffling videos that l had converted making sure they there wasn't corruption).

bluescreenview suggests the issue started with igdkmd64.sys which from what I see is a graphics acceleration driver so before making this post I have checked for updated drivers and from what I see I currently have the latest one available to my system the other highlighted item on bluescreenview was ntoskrnl.exe but I don't know much past that it is a OS file that deals with memory management.

suffice to say I'm guessing I have a bad video file somewhere thats potentially attributing to the issue, or at least thats my assumption based on the fact that these crashes have only happened while using Potplayer from what I have currently experienced, in all hopes it would be nice to resolve this issue or if Potplayer is the problem be recommended another lightweight software that can handle large playlists/shuffling (not really a fan of VLC).

Winver: 20H2 OS: 19042.964

 

BSOD while using Potplayer

Also download and run:

Thumbnail Database Cleaner - IT Samples

No need to clean. Just check paths and make sure that they look something like this:




When the scan finishes check for paths that show mutiple instances of appdata on the same line. If there are none then ther is no problem.

 

Windows 10 15063.11 Potplayer not working

I just installed Windows 10 build 15063.11 /fresh install/ and potplayer stopped working. In older builds there are not any problem.