Windows 10: BSOD while watching streams

Greetings,

So recently, I've noticed some minor freezes while watching streams, it only happens once, then it stops.
Unfortunately, today, my computer completely froze and I got a BSOD error, with the following message:

"VIDEO_MEMORY_MANAGEMENT_INTERNAL"

So I went to the reliability monitor and it shows 4 Hardware Errors (see image below), then the system crashes unexpectedly.






After doing some research, I found that the parameter 1 is 0xA which translates to:

"An invalid attempt to use a pinned allocation was made."

Here's the link of the error message that I got:

Bug Check 0x10E: VIDEO_MEMORY_MANAGEMENT_INTERNAL - Windows 10 hardware dev

I also uploaded a .zip file that contains everything, including the dump file.

The details of the BSOD error according to the reliability monitor:

Origem
Windows


Resumo
Encerrou inesperadamente


Data
‎11-‎05-‎2016 21:47


Estado
Relatório enviado


Assinatura do problema
Nome do Evento de Problema: BlueScreen
Código: 10e
Parâmetro 1: a
Parâmetro 2: ffffc001611cee20
Parâmetro 3: 0
Parâmetro 4: 0
Versão do SO: 10_0_10586
Service pack: 0_0
Produto: 256_1
Versão do SO: 10.0.10586.2.0.0.256.48
ID de Região: 2070


Ficheiros que ajudam a descrever o problema (alguns ficheiros poderão deixar de estar disponíveis)
051116-14375-01.dmp
sysdata.xml
WERInternalMetadata.xml

System hardware:

GPU: GTX 970
CPU: I5 4690
RAM: DDR3 1600MHz 8GB
PSU: XFX 550W

This ONLY happens while watching streams, which is extremely odd, I've tested various games to see if I would get similar freezes or even a BSOD, and I didn't, I tried intensive games such as GTA V, Dark Souls 3 and The Witcher 3.
I have the latest NVIDIA driver installed (365.10), I've used sfc /scannow various times, reinstalled my display driver completely using DDU and I keep getting random freezes.

Thank you for reading, I hope that you can assist me with this issue.

:)

 

Windows 10 stuttering.

And today, for no reason at all, while watching a twitch stream i had a bsod. On a 4 day old installation that was made fresh btw.

 

BSOD and connecting/disconnecting sounds without reasson on Microsof Surface Pro 4

Got a few times a BSOD, decided to lock the screen on the next BSOD by preventing the system from automatically restarting - but since then no BSOD yet occurred - .

While we today where watching an online streaming TV program (with Internet Explorer) we heard the system sounds like an appliance was disconnected and again connected but we did not do anything ourselves. After that the stream was stuttering.

Anyone an idea of what is wrong? The Surface is about 9 months old and I just started to use it recently. It is the Microsoft Surface Pro 4 256Gb SSD / 8Gb / i5.

Richard

 

Please remove all pirated programs and such from your system before we can start troubleshooting.
The Forum rules is meant for everything regarding piracy

• Discussing it,
• Asking for guidance,
• Asking for a crack,
• The use of it,
• Etc.

 

Greetings,

What type of programs do I need to remove from my system, I can't remember which ones I activated using cracked keys.

Best regards,

 

Examples:
Code: 127.0.0.1 license.piriform.com Start Menu\Programs\KMSpico Public:Start Menu\Programs\KMSpico Public[/quote] I suggest that you go through your programs to see whether you legal activated them or not.

 

I suggest that you go through your programs to see whether you legal activated them or not.[/quote] Greetings,

I'll completely uninstall those programs as soon as I can, then I'll re-upload the .zip file.
Thank you for the assistance.

Best regards,

 

A new zip isn't needed until another BSOD has occured, it is only important that you remove the pirated programs nothing more *Smile

 

Greetings,

I've uninstalled CCleaner and KMSpico, both these programs were cracked, and I've also cleared my hosts file as you can see from the image below.

Imgur: The most awesome images on the Internet

Best regards,

 

KMSpico isn't a program that you crack, it is a program used to crack Office & Windows and I know your Windows is legit as I've seen the activation details which does only contain generic things FYI.

From this I understand you have more illegal activated programs, please make sure that you remove all of them.

 

Greetings,

My apologies, I completely forgot what was the point of KMSpico. It's been a long time since I used it.
I've uninstalled Microsoft Office aswell as you can see from link below.
Thank you for bearing with me, I highly appreciate it.

https://i.imgur.com/Rjiq0OU.png

Best regards,

 

Before we continue troubleshooting, please go through your programs and ensure you've removed all illegal activated programs.
Illegal activated programs could make troubleshooting difficult so it is important that you remove them all.

If you're sure that you have removed all illegal activated programs let me know and we'll continue troubleshooting *Smile
If you've meanwhile had another BSOD, follow the BSOD Posting Instructions again and upload a new zip.

 

Greetings,

After I uninstalled Microsoft Office, I checked all my programs and it seems that I managed to remove the cracked ones.
So far I have not had another BSOD, but you can begin troubleshooting whenever you can.

Best regards,

 

With what program do you watch streams?
Given the bugcheck & parameter + that other things don't crash your system it is clear that not the video card or drivers are causing problems even though the bugcheck indicates a video problem which usually relates to the drivers or the GPU itself.

Please update the BIOS to the most recent version
B85M-K | Motherboards | ASUS India

 

Greetings,

I finished updating my BIOS to the latest version "B85M-K BIOS 1011". So it's possible, by updating my BIOS, it'll prevent such issues from happening in the future?

Best regards,