Windows 10: BSOD while watching video (80% sure) win32k.sys, hal.dll, etc.

Hey guys,

I'm new here, so, hello! *Redface

I'm on an Acer Aspire V15 Nitro and no new downloads or updates have been performed recently that I know of. However it's blue screened 6 times in the last 2 days, and 3 times within 10 minutes just now.

Please see the zip attached for info. I'm new to dealing with chronic blue screens. Do you think you can help me figure out what's wrong? Attachment 137544

:)

 

DRIVER_IRQL_NOT_LESS_OR_EQUAL (Netwbw02.sys)

BSOD while using Youtube or watching videos on IE or Chrome. I'm using Windows 10. I bought Dell i7567 Inspiron. I had this BSOD and got my laptop replaced. After one week of use the new laptop has same BSOD. This happens only while watching Videos.

I tried reinstalling OS, Updating Drivers, contacted Dell and they updated drivers manually and nothing has worked. Any idea on how to resolve this ?

 

"WHEA_UNCORRECTABLE_ERROR" BSOD while watching video in browsers (Google Chrome, Mozilla Firefox)

Here are the bsod_minidumps, MSInfo32_export, Speccy_export.

It's very strange that this behaviour is random - it appears from time to time. Sometimes I watch video and there is nothing, sometimes there are several BSODs in a row. I didn't find a straight corellation between watching videos in a browser and BSODs,
but I have noticed that BSOD doesn't appear when I do all the other things (watching video in a local desktop player, playing games, working with Office, etc.).

 

Event[1834]:
Log Name: System
Source: Microsoft-Windows-Diagnostics-Networking
Date: 2017-05-27T11:32:20.987
Event ID: 6100
Task: Helper Class Info
Level: Information
Opcode: Info
Keyword: Helper Class Events
User: S-1-5-19
User Name: NT AUTHORITY\LOCAL SERVICE
Computer: WD-LT-DM-01
Description:
Details about wireless network adapter diagnosis:


For complete information about this session see the wireless connectivity information event.


Helper Class: Native Wi-Fi MSM
Initialize status: Success


Information for connection being diagnosed
Interface GUID: 75f1f474-14e4-44f7-9676-eb2c0fcf44b6
Interface name: Qualcomm Atheros QCA61x4A Wireless Network Adapter
Interface type: Native Wi-Fi
Profile: Digicel_WiFi_w7wA
SSID: Digicel_WiFi_w7wA
SSID length: 17
Connection mode: Infra
Security: Yes
Connect even if network is not broadcasting: No


Result of diagnosis: Problem found


Root cause:
Wireless association to "Digicel_WiFi_w7wA" failed for an unknown reason


Detailed root cause:
802.11 connection failed due to status code 1: unspecified failure


Repair option:
Try connecting to "Digicel_WiFi_w7wA" again
If the problem continues, try resetting the access point, or contact the network administrator or your hardware manufacturer for further assistance.




Event[1835]:
Log Name: System
Source: Microsoft-Windows-Diagnostics-Networking
Date: 2017-05-27T11:32:20.988
Event ID: 4000
Task: Diagnosis Success
Level: Information
Opcode: Info
Keyword: Core Events
User: S-1-5-19
User Name: NT AUTHORITY\LOCAL SERVICE
Computer: WD-LT-DM-01
Description:
The Network Diagnostics Framework has completed the diagnosis phase of operation. The following repair option was offered:


Helper Class Name: RNWF MSM Helper Class


Root Cause: Wireless association to "Digicel_WiFi_w7wA" failed for an unknown reason


Root Cause Guid: {5C92E4E9-4699-418C-9DB6-82D57DCBF59F}


Repair option: Try connecting to "Digicel_WiFi_w7wA" again
If the problem continues, try resetting the access point, or contact the network administrator or your hardware manufacturer for further assistance.


RepairGuid: {B56FDACA-62E3-43EF-8110-BC3E71360B84}


Seconds required for repair: 300


Security context required for repair: 0


Interface: Wi-Fi ({75F1F474-14E4-44F7-9676-EB2C0FCF44B6})




Event[1836]:
Log Name: System
Source: Microsoft-Windows-Diagnostics-Networking
Date: 2017-05-27T11:32:20.989
Event ID: 4000
Task: Diagnosis Success
Level: Information
Opcode: Info
Keyword: Core Events
User: S-1-5-19
User Name: NT AUTHORITY\LOCAL SERVICE
Computer: WD-LT-DM-01
Description:
The Network Diagnostics Framework has completed the diagnosis phase of operation. The following repair option was offered:


Helper Class Name: RNWF MSM Helper Class


Root Cause: Wireless association to "Digicel_WiFi_w7wA" failed for an unknown reason


Root Cause Guid: {5C92E4E9-4699-418C-9DB6-82D57DCBF59F}


Repair option: Resetting your wireless network adapter
This will disable and then enable the network adapter "Wi-Fi" on this computer.


RepairGuid: {07D37F7B-FA5E-4443-BDA7-AB107B29AFB9}


Seconds required for repair: 300


Security context required for repair: 80


Interface: Wi-Fi ({75F1F474-14E4-44F7-9676-EB2C0FCF44B6})




Event[1837]:
Log Name: System
Source: Microsoft-Windows-Diagnostics-Networking
Date: 2017-05-27T11:32:28.057
Event ID: 5200
Task: Repair Option Failure
Level: Information
Opcode: Info
Keyword: Core Events
User: S-1-5-19
User Name: NT AUTHORITY\LOCAL SERVICE
Computer: WD-LT-DM-01
Description:
The Network Diagnostics Framework failed to execute the following repair:


Repair option: Resetting your wireless network adapter
This will disable and then enable the network adapter "Wi-Fi" on this computer.


RepairGuid: {07D37F7B-FA5E-4443-BDA7-AB107B29AFB9}




Event[1854]:
Log Name: System
Source: Microsoft-Windows-Diagnostics-Networking
Date: 2017-05-27T11:35:51.850
Event ID: 4000
Task: Diagnosis Success
Level: Information
Opcode: Info
Keyword: Core Events
User: S-1-5-19
User Name: NT AUTHORITY\LOCAL SERVICE
Computer: WD-LT-DM-01
Description:
The Network Diagnostics Framework has completed the diagnosis phase of operation. The following repair option was offered:


Helper Class Name: AddressAcquisition


Root Cause: Your computer has a local IP address
You might not be able to access the Internet or some network resources.


Root Cause Guid: {245A9D66-AE9C-4518-A5B4-655752B0A5BD}


Repair option: Reset the "Wi-Fi" adapter
This can sometimes resolve an intermittent problem.


RepairGuid: {07D37F7B-FA5E-4443-BDA7-AB107B29AFB9}


Seconds required for repair: 70


Security context required for repair: 80


Interface: Wi-Fi ({75F1F474-14E4-44F7-9676-EB2C0FCF44B6})




Event[1857]:
Log Name: System
Source: Microsoft-Windows-Diagnostics-Networking
Date: 2017-05-27T11:36:26.726
Event ID: 5100
Task: Validation Failure
Level: Information
Opcode: Info
Keyword: Core Events
User: S-1-5-19
User Name: NT AUTHORITY\LOCAL SERVICE
Computer: WD-LT-DM-01
Description:
The Network Diagnostics Framework (NDF) has completed the repair phase of operation. The following repair option or work-around was executed:


Helper Class Name: AddressAcquisition


Repair option: Reset the "Wi-Fi" adapter
This can sometimes resolve an intermittent problem.


RepairGuid: {07D37F7B-FA5E-4443-BDA7-AB107B29AFB9}


The repair option appears to have successfully fixed the diagnosed problem. But NDF has detected the existence of other network problems. NDF should be re-run to diagnose these problems.




Event[1863]:
Log Name: System
Source: Microsoft-Windows-Diagnostics-Networking
Date: 2017-05-27T11:36:38.483
Event ID: 6100
Task: Helper Class Info
Level: Information
Opcode: Info
Keyword: Helper Class Events
User: S-1-5-19
User Name: NT AUTHORITY\LOCAL SERVICE
Computer: WD-LT-DM-01
Description:
Details about wireless connectivity diagnosis:


For complete information about this session see the wireless connectivity information event.


Helper Class: Auto Configuration
Initialize status: Success


Information for connection being diagnosed
Interface GUID: 75f1f474-14e4-44f7-9676-eb2c0fcf44b6
Interface name: Qualcomm Atheros QCA61x4A Wireless Network Adapter
Interface type: Native Wi-Fi


Result of diagnosis: Problem found
Issue referred to: RNWF MSM Helper Class


Root cause:
Windows could not connect to "Digicel_WiFi_w7wA"
You can try to connect again.


Repair option:
Resetting your wireless network adapter
This will disable and then enable the network adapter "Wi-Fi" on this computer.




Event[1864]:
Log Name: System
Source: Microsoft-Windows-Diagnostics-Networking
Date: 2017-05-27T11:36:38.483
Event ID: 6100
Task: Helper Class Info
Level: Information
Opcode: Info
Keyword: Helper Class Events
User: S-1-5-19
User Name: NT AUTHORITY\LOCAL SERVICE
Computer: WD-LT-DM-01
Description:
Details about wireless network adapter diagnosis:


For complete information about this session see the wireless connectivity information event.


Helper Class: Native Wi-Fi MSM
Initialize status: Success


Information for connection being diagnosed
Interface GUID: 75f1f474-14e4-44f7-9676-eb2c0fcf44b6
Interface name: Qualcomm Atheros QCA61x4A Wireless Network Adapter
Interface type: Native Wi-Fi
Profile: Digicel_WiFi_w7wA
SSID: Digicel_WiFi_w7wA
SSID length: 17
Connection mode: Infra
Security: Yes
Connect even if network is not broadcasting: No


Result of diagnosis: Problem found


Root cause:
Wireless association to "Digicel_WiFi_w7wA" failed for an unknown reason


Detailed root cause:
802.11 connection failed due to status code 1: unspecified failure


Repair option:
Try connecting to "Digicel_WiFi_w7wA" again
If the problem continues, try resetting the access point, or contact the network administrator or your hardware manufacturer for further assistance.




Event[1865]:
Log Name: System
Source: Microsoft-Windows-Diagnostics-Networking
Date: 2017-05-27T11:36:38.486
Event ID: 4000
Task: Diagnosis Success
Level: Information
Opcode: Info
Keyword: Core Events
User: S-1-5-19
User Name: NT AUTHORITY\LOCAL SERVICE
Computer: WD-LT-DM-01
Description:
The Network Diagnostics Framework has completed the diagnosis phase of operation. The following repair option was offered:


Helper Class Name: RNWF MSM Helper Class


Root Cause: Wireless association to "Digicel_WiFi_w7wA" failed for an unknown reason


Root Cause Guid: {5C92E4E9-4699-418C-9DB6-82D57DCBF59F}


Repair option: Try connecting to "Digicel_WiFi_w7wA" again
If the problem continues, try resetting the access point, or contact the network administrator or your hardware manufacturer for further assistance.


RepairGuid: {B56FDACA-62E3-43EF-8110-BC3E71360B84}


Seconds required for repair: 300


Security context required for repair: 0


Interface: Wi-Fi ({75F1F474-14E4-44F7-9676-EB2C0FCF44B6})




Event[1866]:
Log Name: System
Source: Microsoft-Windows-Diagnostics-Networking
Date: 2017-05-27T11:36:38.487
Event ID: 4000
Task: Diagnosis Success
Level: Information
Opcode: Info
Keyword: Core Events
User: S-1-5-19
User Name: NT AUTHORITY\LOCAL SERVICE
Computer: WD-LT-DM-01
Description:
The Network Diagnostics Framework has completed the diagnosis phase of operation. The following repair option was offered:


Helper Class Name: Dot3HelperClass


Root Cause: A network cable is not properly plugged in or may be broken


Root Cause Guid: {4DA030B8-86E5-4B6A-A879-2FFF8443B527}


Repair option: Plug an Ethernet cable into this computer
An Ethernet cable looks like a telephone cable but with larger connectors on the ends. Plug this cable into the opening on the back or side of the computer.
Make sure the other end of the cable is plugged into the router. If that does not help, try using a different cable.


RepairGuid: {1296DFF0-D04E-4BE1-A512-90F04DDFA3E6}


Seconds required for repair: 0


Security context required for repair: 0


Interface: Ethernet ({68F87F7C-BFDF-4C05-BD8C-1F35FB88DE52})




Event[1867]:
Log Name: System
Source: Microsoft-Windows-Diagnostics-Networking
Date: 2017-05-27T11:36:38.487
Event ID: 4000
Task: Diagnosis Success
Level: Information
Opcode: Info
Keyword: Core Events
User: S-1-5-19
User Name: NT AUTHORITY\LOCAL SERVICE
Computer: WD-LT-DM-01
Description:
The Network Diagnostics Framework has completed the diagnosis phase of operation. The following repair option was offered:


Helper Class Name: RNWF MSM Helper Class


Root Cause: Wireless association to "Digicel_WiFi_w7wA" failed for an unknown reason


Root Cause Guid: {5C92E4E9-4699-418C-9DB6-82D57DCBF59F}


Repair option: Resetting your wireless network adapter
This will disable and then enable the network adapter "Wi-Fi" on this computer.


RepairGuid: {07D37F7B-FA5E-4443-BDA7-AB107B29AFB9}


Seconds required for repair: 300


Security context required for repair: 80


Interface: Wi-Fi ({75F1F474-14E4-44F7-9676-EB2C0FCF44B6})




Event[1870]:
Log Name: System
Source: Microsoft-Windows-Diagnostics-Networking
Date: 2017-05-27T11:36:57.109
Event ID: 6100
Task: Helper Class Info
Level: Information
Opcode: Info
Keyword: Helper Class Events
User: S-1-5-19
User Name: NT AUTHORITY\LOCAL SERVICE
Computer: WD-LT-DM-01
Description:
Details about wireless connectivity diagnosis:


For complete information about this session see the wireless connectivity information event.


Helper Class: Auto Configuration
Initialize status: Success


Information for connection being diagnosed
Interface GUID: 75f1f474-14e4-44f7-9676-eb2c0fcf44b6
Interface name: Qualcomm Atheros QCA61x4A Wireless Network Adapter
Interface type: Native Wi-Fi
Profile: Digicel_WiFi_w7wA
SSID: Digicel_WiFi_w7wA
SSID length: 17
Connection mode: Infra
Security: Yes
Connect even if network is not broadcasting: No


Result of diagnosis: Problem found
Issue referred to: RNWF MSM Helper Class


Root cause:
Windows could not connect to "Digicel_WiFi_w7wA"
You can try to connect again.


Repair option:
Resetting your wireless network adapter
This will disable and then enable the network adapter "Wi-Fi" on this computer.




Event[2909]:
Log Name: System
Source: BTHUSB
Date: 2017-05-31T14:38:33.167
Event ID: 18
Task: N/A
Level: Information
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: WD-LT-DM-01
Description:
Windows cannot store Bluetooth authentication codes (link keys) on the local adapter. Bluetooth keyboards might not work in the system BIOS during startup.




The Microsoft (R) Windows Debugger Version 10.0.15063.137 AMD64 is malfunctioning. For all of the minidump files it is displaying GetContextState failed, 0x8007001E


Probably caused by : win32kbase.sys ( win32kbase!CPTPEngine:*BiggrinoTPGestureProcessing+f5 )
Probably caused by : win32kbase.sys ( win32kbase!CPTPEngine:*BiggrinoTPGestureProcessing+f5 )
Probably caused by : win32kbase.sys ( win32kbase!CPTPEngine:*BiggrinoTPGestureProcessing+f5 )
Probably caused by : win32kbase.sys ( win32kbase!CPTPEngine:*BiggrinoTPGestureProcessing+f5 )
Probably caused by : mfeavfk04.sys ( mfeavfk04+7b30 )
Probably caused by : win32kbase.sys ( win32kbase!CPTPEngine:*BiggrinoTPGestureProcessing+f5 )



mfeavfk04.sys is a Mcafee driver





This is preliminary information as the Microsoft (R) Windows Debugger Version 10.0.15063.137 AMD64 is malfunctioning with error code: GetContextState failed, 0x8007001E


Open administrative command prompt and type or copy the following commands:
1) sfc /scannow
2) dism /online /cleanup-image /restorehealth
3) chkdsk /scan


4) control appwiz.cpl (Uninstall Mcafee antivirus)
5) uninstall the residual Mcafee antivirus with the Mcafee uninstall tool

Antivirus Software, Internet Security, Spyware and Malware Removal McAfee

6) reinstall Mcafee antivirus

7) open control panel > troubleshooting > left pane view all > run bluetooth and networking troubleshooters

8) If bsod reoccurs after the above please provide new minidump and place the computer in clean boot::
How to perform a Clean Boot in Windows 10 - TechNet Articles - United States (English) - TechNet Wiki

https://support.microsoft.com/en-us/...oot-in-windows

 

Please uninstall McAfee and use Windows Defender as alternative while troubleshooting.
Uninstall *Arrow Anti Virus (AV) stand alone removal tools Solved - Windows 10 Forums

 

Hey there! thanks for the advice. Unfortunately this is my work laptop and I don't have the authorization to remove the antivirus that the company has provided for the machine.

Is there any other way I can try to work through this? The antivirus has never caused complications before...

 

Hi! I'm sorry, I'm just seeing your post. I understand now what you guys are saying; I will ask admin if I can run this repair and report back to you guys.

Thanks very much for your speedy assistance.