Windows 10: BSOD Win 10 - KMODE_EXCEPTION_NOT_HANDLED - CLASSPNP.SYS

Hi All,

Had 3 BSOD's last night at random times, each time when I was playing Football Manager 2018.

Tried a few Google searches but couldn't find much if anything to help.

Can you review the attached and provide any insight? Please don't tell me its hardware *Sad.

All help very much appreciated!

TIA!

:)

 

Win 10 Kmode Exception BSOD CLASSPNP.SYS

I’ve developed a BSOD with error message KMODE EXCEPTION NOT HANDLED, CLASSPNP.SYS after installing the 18-Oct-2017 Win 10 Update.
It only appears to happen when I start a program that downloads data from an external database.
I’ve uninstalled the Win update but it hasn’t fixed the problem.
Any ideas? Thanks

 

Kmode_exception_not_handled (classpnp.sys) on windows 10

I have had my laptop for less than 2 months. Havent downloaded any new applications or drivers and have been using it mainly for work on Microsoft Office.

3 days ago, my laptop very abruptly and out of no where crashed with a BSOD and displayed kmode_exception_not_handled (classpnp.sys). This has happened 5 times again since then.

I have run a few diagnostic tests and a virus scan however neither have come back with anything. I have also performed a full system update for windows 10, but the issue does not seem to be resolved.

 

See posting instructions:
://www.tenforums.com/bsod-crashes-debugging/2198-bsod-posting-instructions.html
Language - Add, Remove, and Change in Windows 10 General Tips Tutorials

 

I've done everything there have I not? The Zip is attached to my post?

 

I think you uploaded the wrong zip.

 

Can you actually see a file? Its the only ZIP I could find after running the app?

 

Run the DM log collector then post a zip into the thread:
BSOD - Posting Instructions - Windows 10 Forums

 

It happened again guys, please help. Hopefully file uploaded this time.

 

Please update the system specs in the "My Computer" section:

How To Fill Out Your System Specs
How To Fill Out Your System Specs
System Specs - Fill in at Ten Forums:
System Specs - Fill in at Ten Forums Site Use Tutorials
In the left corner below in your post you find 'My System Specs'.
After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
System Info - See Your System Specs - Windows 7 Help Forums

Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, etc.)

The bugcheck was 1E.
There were 2 misbehaving software drivers identified in the debugging.
klim6.sys Kaspersky lab intermediate network driver
Klbackupdisk.sys Kaspersky lab volume filter driver

1) Open administrative command prompt and type or copy and paste:
2) sfc /scannow
3) dism /online /cleanup-image /restorehealth
4) chkdsk /scan
5) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
6) Uninstall Kaspersky AV
7) turn on windows defender
8) If there are 2 weeks of no bsod then you can reinstall Kaspersky. If there are bsod then you will need to find alternative AV. If the re-installation of Kaspersky does not produce BSOD after a stable working computer environment then continue to use Kaspersky.
9) The BIOS: Version/Date American Megatrends Inc. G750JW.210, 11/12/2013 SMBIOS Version 2.710) Check for an updated version of the BIOS
10) Open the Asus website for the computer's drivers and post a URL or hyperlink into the thread.





Code: 22/11/2017 20:18 Windows Error Reporting Fault bucket , type 0 Event Name: BlueScreen Response: Not available Cab Id: 0 Problem signature: P1: 1e P2: ffffffffc0000005 P3: fffff800be383fb7 P4: 0 P5: 2c P6: 10_0_16299 P7: 0_0 P8: 256_1 P9: P10: Attached files: \\?\C:\Windows\Minidump\112217-7531-01.dmp \\?\C:\Windows\TEMP\WER-9140-0.sysdata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER396F.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER39DC.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3CCB.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_1e_cbd26c20d3b037521c7516549b45419c8241f7f_00000000_cab_196c3edd Analysis symbol: Rechecking for solution: 0 Report ID: e74eabd7-c8ff-46bc-86a8-9993348f6b55 Report Status: 2049 Hashed bucket:22/11/2017 20:18 Windows Error Reporting Fault bucket , type 0 Event Name: BlueScreen Response: Not available Cab Id: 0 Problem signature: P1: 1e P2: ffffffffc0000005 P3: fffff800be383fb7 P4: 0 P5: 2c P6: 10_0_16299 P7: 0_0 P8: 256_1 P9: P10: Attached files: \\?\C:\Windows\Minidump\112217-7531-01.dmp \\?\C:\Windows\TEMP\WER-9140-0.sysdata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER396F.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER39DC.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3CCB.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_1e_cbd26c20d3b037521c7516549b45419c8241f7f_00000000_00603cca Analysis symbol: Rechecking for solution: 0 Report ID: e74eabd7-c8ff-46bc-86a8-9993348f6b55 Report Status: 4 Hashed bucket:22/11/2017 21:43 Windows Error Reporting Fault bucket , type 0 Event Name: BlueScreen Response: Not available Cab Id: 0 Problem signature: P1: 1e P2: ffffffffc0000005 P3: fffff80560c03fb7 P4: 0 P5: 2c P6: 10_0_16299 P7: 0_0 P8: 256_1 P9: P10: Attached files: \\?\C:\Windows\Minidump\112217-6406-01.dmp \\?\C:\Windows\TEMP\WER-10703-0.sysdata.xml \\?\C:\Windows\MEMORY.DMP \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4054.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4074.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4084.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_1e_9ea2850b124a12e4afb2dd685bddcce35d7e61f_00000000_cab_240c413f Analysis symbol: Rechecking for solution: 0 Report ID: 6099986d-26e9-4979-a68e-5d9cdf5691ef Report Status: 2049 Hashed bucket:22/11/2017 21:43 Windows Error Reporting Fault bucket , type 0 Event Name: BlueScreen Response: Not available Cab Id: 0 Problem signature: P1: 1e P2: ffffffffc0000005 P3: fffff80560c03fb7 P4: 0 P5: 2c P6: 10_0_16299 P7: 0_0 P8: 256_1 P9: P10: Attached files: \\?\C:\Windows\Minidump\112217-6406-01.dmp \\?\C:\Windows\TEMP\WER-10703-0.sysdata.xml \\?\C:\Windows\MEMORY.DMP \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4054.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4074.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4084.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_1e_9ea2850b124a12e4afb2dd685bddcce35d7e61f_00000000_03f04083 Analysis symbol: Rechecking for solution: 0 Report ID: 6099986d-26e9-4979-a68e-5d9cdf5691ef Report Status: 4 Hashed bucket:26/11/2017 20:48 Windows Error Reporting Fault bucket , type 0 Event Name: BlueScreen Response: Not available Cab Id: 0 Problem signature: P1: 1e P2: ffffffffc0000005 P3: fffff8056b473fb7 P4: 0 P5: 2c P6: 10_0_16299 P7: 0_0 P8: 256_1 P9: P10: Attached files: \\?\C:\Windows\Minidump\112617-6265-01.dmp \\?\C:\Windows\TEMP\WER-19843-0.sysdata.xml \\?\C:\Windows\MEMORY.DMP \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6EF6.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6F15.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6F26.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_1e_349f48d89d1dfb3fdf2115bfb073cb65660c1d1_00000000_cab_2cd06fff Analysis symbol: Rechecking for solution: 0 Report ID: 45cc62aa-ca7e-47a6-8cf0-4104dd02fd54 Report Status: 2049 Hashed bucket:26/11/2017 20:48 Windows Error Reporting Fault bucket , type 0 Event Name: BlueScreen Response: Not available Cab Id: 0 Problem signature: P1: 1e P2: ffffffffc0000005 P3: fffff8056b473fb7 P4: 0 P5: 2c P6: 10_0_16299 P7: 0_0 P8: 256_1 P9: P10: Attached files: \\?\C:\Windows\Minidump\112617-6265-01.dmp \\?\C:\Windows\TEMP\WER-19843-0.sysdata.xml \\?\C:\Windows\MEMORY.DMP \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6EF6.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6F15.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6F26.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_1e_349f48d89d1dfb3fdf2115bfb073cb65660c1d1_00000000_03f86f25 Analysis symbol: Rechecking for solution: 0 Report ID: 45cc62aa-ca7e-47a6-8cf0-4104dd02fd54 Report Status: 4 Hashed bucket:22/11/2017 21:13 Windows Error Reporting Fault bucket , type 0 Event Name: BlueScreen Response: Not available Cab Id: 0 Problem signature: P1: 1e P2: ffffffffc0000005 P3: fffff80ccfb13fb7 P4: 0 P5: 2c P6: 10_0_16299 P7: 0_0 P8: 256_1 P9: P10: Attached files: \\?\C:\Windows\Minidump\112217-6328-01.dmp \\?\C:\Windows\TEMP\WER-12171-0.sysdata.xml \\?\C:\Windows\MEMORY.DMP \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER411F.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER412F.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4140.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_1e_119d21e6c6d3f5e516a8fa10253dee7edbc92a80_00000000_cab_18e44229 Analysis symbol: Rechecking for solution: 0 Report ID: ccfd35ba-ba73-420b-858f-765c3948785f Report Status: 2049 Hashed bucket:22/11/2017 21:13 Windows Error Reporting Fault bucket , type 0 Event Name: BlueScreen Response: Not available Cab Id: 0 Problem signature: P1: 1e P2: ffffffffc0000005 P3: fffff80ccfb13fb7 P4: 0 P5: 2c P6: 10_0_16299 P7: 0_0 P8: 256_1 P9: P10: Attached files: \\?\C:\Windows\Minidump\112217-6328-01.dmp \\?\C:\Windows\TEMP\WER-12171-0.sysdata.xml \\?\C:\Windows\MEMORY.DMP \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER411F.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER412F.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4140.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_1e_119d21e6c6d3f5e516a8fa10253dee7edbc92a80_00000000_03f8413f Analysis symbol: Rechecking for solution: 0 Report ID: ccfd35ba-ba73-420b-858f-765c3948785f Report Status: 4 Hashed bucket:[/quote] Code: Event[2618]: Log Name: System Source: Display Date: 2017-11-22T20:44:56.221 Event ID: 4101 Task: N/A Level: Warning Opcode: Info Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-AGTVIH3 Description: Display driver nvlddmkm stopped responding and has successfully recovered.[/quote]

 

Thanks very much Zbook. I'll complete recommended steps and update ASAP. Thanks again.