Windows 10: BSOD - win 10 pro 64 - The computer has rebooted from a bugcheck.

Hey guys! Im new to the forum. Seen a lot of great help on here and wondering if you guys may be able to assist me. Dell recently replaced my old system with a new one because of a motherboard warranty problem. The new computer was operating just fine up until recently when I started getting a BSOD and random restarts.

The error message that I am getting is: The computer has rebooted from a bugcheck. The bugcheck was: 0x0000001a (0x0000000000004477, 0x00000000deadbf07, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: cc343464-d4ea-4169-ba11-64ec476f6851

I've updated the BIOs, reseatted the memory, updated display drivers, updated the chipset drivers using Dells website.

Attached are the memory dumps.

Please let me know if there is anything else I should look at or something I should do. Attachment 86175

:)

 

BSOD - The computer has rebooted from a bugcheck

Thanks Gerry for responding quickly.

I will do that and get back to you soon

 

BSOD - The computer has rebooted from a bugcheck

What is your computer make and model? If not a branded computer what is your motherboard make and model?



Please download and run Driver View and upload a copy of the report it produces to your OneDrive. To get a report on all drivers select Edit, Select All followed by File, Save Selected Items. Text file format please, HTML files are less easy
to work with.

DriverView: Loaded Windows Drivers List



Please provide a copy of your System Information file. To access your System Information file select the keyboard shortcut
Win+R, type msinfo32 and press the ENTER
key. Select File, Export and give the file a name noting where it is located.
Do not place the cursor within the body of the report before exporting the file. The system creates a new System Information file each time system information is accessed. You need to allow a minute or two for
the file to be fully populated before exporting a copy. Please upload the file to your OneDrive, share with everyone and post a link here.



For help with OneDrive see paragraph 9.3:

gerrys template

 

here are some other file attachments with various other bits of information which may help diagnostic purposesAttachment 86196

 

Also attached is the windows update history Attachment 86197

 

Replying to your own post tends to slow down response as we look for threads with 0 posts first.
Better to edit the 1st post you make and add stuff to it.

Also, please read the instructions here: Blue Screen of Death (BSOD) Posting Instructions , there are quite a few additional files we need to see.

 

Thanks for the advice! I wasnt sure if the files I uploaded above would suffice. Seems like there are many different log file compilers out there. Ive went back and re-read the directions and ran the specific tool to collect the log files.

I am attaching the zip folder here.

Attachment 86214

 

Code: Windows(R) Operating System, VOLUME_KMSCLIENT channel[/quote] I'm sorry but we are not allowed to work on counterfeit installations. Please remove any counterfeit software, including but not limited to Windows OS or Microsoft Office.

If, after you have installed genuine software, you still get BSOD's we'll be happy to assist you.

Forum rules

 

I was bored so took a quick look anyway. Problem is the Broadcom Wireless driver, bcmwl63a.sys.

This thread had the same problem. Read all the way through it. If updating the driver doesn't help then maybe a clean install will do the trick as it did in that thread:

BSOD on Windows 10 [Broadcom 802.11 Wireless Driver, bcmwl63a.sys] - Windows 10 Forums

 

Z, looks like the solution from that post was to do a fresh install. The successful post was:

So after axe0's last observation, I decided to do a wipe the machine, and redo the bare metal install. I happy to say that I have been using the machine for about a week, and no BSOD's.

So not sure if the issue was indeed was axe0 pointed out or not, but after wiping it clean, and starting over, all seems to be well. Thanks for the help!

Im going to try and fix the problem without having to do that. This is a brand new system with the essentials installed. I'm really not looking forward to having to reinstall the programs and OS. I suppose if I had done this today, then it would already be done by now.

The broadcom driver appears the be the culprit. bcmwl63a.sys I am attempting to find a better driver than the one provided by Dell for this new XPS 8900 desktop. Ill keep you updated on any progress. Thank you!

 

If you can't find a better driver, you can always add a new Wireless card and disable the onboard Broadcom WiFi. If you use Ethernet and not Wireless, just disable it in BIOS.UEFI setup or in Device Manager.

 

Hi @geesesherman,

As @Ztruker told we can no longer provide any support until you have performed a clean installation of Windows.

Troubleshooting a counterfeit installation is useless as it is not known what has been modified to your system.
A counterfeit installation contains heavily modified code which causes the system to behave in unexpected ways.
For this reason, analyzing counterfeit systems is unreliable and most analysts won't try it.
I recommend to install a genuine copy of Windows.
If, after you have installed a genuine copy of Windows, you still get BSOD's we'll be happy to assist you.

Forum rules

 

Ok guys! I did find a solution to this problem.

After researching this a little further and finding out people who had computers, particular the Dell XPS 8900, and other machines with the Broadcom 802.11ac Network Adapter, customers noted that when running a torrent program (or certain other programs as well,) they experienced BSOD (blue screen of death) on both Windows 10 windows 8.1 and windows 7 machines.

I found an online repair company, SafePCFix.com to go through this issue with me completely and go over all of your guys' posts and help research the issue further.

The technician that I hired informed me that the Dell Drivers, while up to date on their website, do not address the issue where the software, using the wireless driver, improperly writes to the computers memory (or something like that.) It basically causes an error in the driver and throws the blue screen.

We confirmed no issue when plugged in LAN.

They went ahead and installed an older version of the driver Broadcom 802.11n 6.30.223.228 that was in 2014. They used a driver that they found, installed it, tested.

NO ISSUES.

In short, if you are receiving the error The bugcheck was: 0x0000001a (0x0000000000004477, 0x00000000deadbf07, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: cc343464-d4ea-4169-ba11-64ec476f6851

And its related to the driver: bcmwl63a.sys try installing an older version of that driver. Particularly Broadcom 802.11n 6.30.223.228

if you need help doing this, I GOT SO CLOSE TO FIGURING THIS OUT, just hire an online company that can help you do it. I spent three days on this, and even did a complete reinstallation of everything and STILL GOT BSOD. Sometimes its just easier and more cost effective to hire someone to fix it for you. Kinda wish I would have done that in the first place.

Thank you to everyone here who helped solve this. Even though we didnt quite get there, I do appreciate the help and it eventually let me to solve the problem with the help of safepcfix tech. thanks again

ALSO, this software being a KMS installation has nothing to do with this error. Most of the time KMS installations have NOTHING to do with this error. This software was a factory install but wasnt activated by dell properly.

 

Read my post, KMS activation gives you a counterfeit system what makes that we won't provide support, it DOES NOT MATTER if it is or is not related!

 

That company is a company like Slimware and IObit *Arrow a company ripping off customers.