Windows 10: BSOD with Amd

I have been searching on the internet for quite a few months now and still couldn't fix my AMD processor which keeps causing my laptop to BSOD when I try to play a game or just randomly, and each time will show a different STOP CODE. use an ASUS Zephyrus G14 GA401IH gaming laptop with a GTX1650 and AMD Ryzen 7 4800HS

:)

 

From INTEL to AMD processor BSOD problem

Hello,

I switched to a new motherboard with an amd processor, I was using Intel before.

I never got BSOD before on my windows 10 PC.

I am getting different BSOD messages such as:

• IRQL_GT_ZERO_AT_SYSTEM_SERVICE
• INTERRUPT_EXCEPTION_NOT_HANDLED
• KERNEL_SECURITY_CHECK_FAILURE

These are the most common ones:

• KMODE_EXCEPTION_NOT_HANDLED
• SYSTEM_SERVICE_EXCEPTION

I got more different BSOD messages but In the meanwhile I switched my Nvidia GTX 1060 3GB to an AMD RX 5700XT.

And I dont remember if I encountered them after switching to amd gpu, but I will list them anyway:

• SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (nvlddmkm.sys)
• DRIVER_IRQL_NOT_LESS_OR_EQUAL
• PAGE_FAULT_IN_NONPAGED_AREA

Some information that may will help to answer my problem: When I play games I never get BSOD.

And I get BSOD most often maybe when I am watching something with VLC mediaplayer, or browsing, but I am getting BSOD even if I am not doing anything on my PC. Sometimes more sometimes less. I got BSOD maximum around 10 times a day, but maybe a little less
or more, im not counting them.

I tried many solutions, I reinstalled the windows, I updated my drivers and the windows, everything is up-to date. I have checked the memory with the windows diagnostic tool (it said no problem with the memory), and checked both hard drives with chkdsk,
but it didnt gave me any result, when finished.

I have run the verifier and I got BSOD with the "KMODE_EXCEPTION_NOT_HANDLED" message.

Here is my minidump log files: Minidump.rar

 

Bluescreen on booting. Error code AMD Northbridge.

Hi,



This could be due to a corrupted system file upon the update. To isolate the issue, please provide the following information:

• Which build version currently runs on your device?
• Aside from the AMD Northbridge error message, are you receiving other error codes?

For starters, we suggest running an SFC and
DISM on the device to check on the root cause of the issue. We also suggest
referring to this support article as troubleshooting: Troubleshoot blue screen errors. The said article
contains a step-by-step guide on how to troubleshoot BSOD.



Don’t hesitate to give us updates on your query.

 

SSD samsung evo and amd drivers

Hi,

Thank you for writing to Microsoft Community Forums.

The issue could be because of the AMD drivers installed on the computer.

Since the Samsung SSD is working fine with the Microsoft AHCI driver, I suggest you to update the AMD driver and check if that helps. To update the AMD drivers follow the steps from the article

Update drivers in Windows 10.

If updating the drivers didn’t help, I suggest you to roll back the driver to previous build and check if that helps. To roll back the driver to previous build follow the steps mentioned below:

1. Press and hold the Windows + X key on the keyboard.
   
2. Select Device manager.
   
3. In Device manager, expand IDE ATA/ATAPI controllers.
   
4. Right click on AMD SATA Controller and select
   Properties.
   
5. Navigate to the Driver tab and click on Roll Back Driver.
   
6. Restart the computer.
   

Hope it helps.

Nikhar Khare

Microsoft Community - Moderator