Windows 10: BSOD with error nvlddmkm.sys when I try to play videos on browser or play certain games?

This issue has been happening for like 6 months, and it only happens every so often but if it happens once, it will happen a bunch of times in a row. I will be watching a video on browser, and it will BSOD. It also makes a weird noise, probably from the audio of the video playing at the time. Please help!!

:)

 

BSOD When playing games

Hi Jackson,

Thank you for contacting Microsoft Community.

Please share the information requested below:

• Does the BSOD occur while playing a particular game?
• Is the game downloaded from Windows Store?

I suggest you to update the Graphic Card drivers by following the steps provided below and check if it helps.

• Press Windows key + X, select Device Manager.
• Expand Display Adapters.
• Right click on the driver and select Update Driver Software.
• Follow the on-screen prompts to update.

Refer the link below for more information:

Resolving Blue Screen errors in Windows - Microsoft Support

Hope this helps. Keep us posted on the status for further assistance.

 

BSOD when playing certain games

I get BSOD's when playing certain games; Deus Ex Mankind Divided, Civilization VI, and Witcher 3. However, I don't get BSOD's when playing Crysis 3, or Call of Duty Infinite Warfare. The driver that's causing it is Hal.dll. My PSU is new, and I ran the windows memory test and it reported no errors. I'm at a loss. Crash file is attached.

Windows 10 - Operating System
CPU - i5-4590
GTX 960
16gb Ram (Hyper Fury)

 

losing audio when playing video games

Hi,

To isolate what's causing the issue you're experiencing, kindly provide us with some additional details:

• Were there any recent software or hardware changes made to your system prior to the issue?
• Have you done any troubleshooting steps in trying to resolve it?
• Do you experience the issue only when you're playing a certain video game?

Awaiting for your response.