Windows 10: BSOD with Netflix app

Hello, I seem to be having consistent bsod when using the Netflix app on my windows 10 laptop.

Doesnt seem to happen with other video files.


The stop code I receive is:

THREAD STUCK IN DEVICE DRIVERS_M

dxgkrnl.sys

I have updated my display drivers and bios and I still have this problem.

Can anyone help

:)

 

Netflix

Hi Marshall3,

There could be a number of factors as to why you are having issues launching the Netflix app. This could be caused by a software conflict or due to an issue with the application itself.

I suggest that you reset your Netflix application by following the steps provided below:

• Go to Settings > Apps > Apps & Features.
  
• Click the Netflix app from the list and then choose Advanced options.
  
• Click Reset.

If the issue persists, you can consider uninstalling and reinstalling the device. To uninstall, follow these steps:

• Go to Settings > Apps > Apps & Features.
  
• Click the Netflix app from the list and then choose Uninstall.

Let us know how it goes and we'll assist you further if needed.

 

Netflix and Windows 10 .

Hi Nishkaam,

There's a possibility that the firewall or antivirus software on your computer is blocking the access to Netflix, we suggest disabling it first before connecting to Netflix. Follow these steps:

• Close the Netflix app.
• Turn off the firewall and antivirus software on your computer.
• Now, launch the Netflix app.
• Once it's connected to Netflix, turn back on the firewall and antivirus software on your computer.
• You should be able to access Netflix now.

Let us know if you need further help.

Regards.

 

NetFlix App

Hi Adrianoe,

Welcome to Microsoft Community. Your interest in Windows 10 is much appreciated.

• Do you receive any error message?
• Is the issue confined to Netflix apps?

Try the below methods and check:

Method 1:

I would suggest you to run “Windows UI App Troubleshooter” to diagnose the exact issue. Check if it runs fine:

Refer the following link to run the troubleshooter.

http://download.microsoft.com/download/F/2/4/F24D0C03-4181-4E5B-A23B-5C3A6B5974E3/apps.diagcab

Method 2:

Uninstall the App, restart the system and then try re-installing the App from Store.

Follow these steps.

a) Right click on the Netflix, click on
Uninstall.

b) Click on store.

c) Search for Netflix App.

d) Click on Install.

Keep us posted if you face any issues on windows in future. We will be glad to help you.