Windows 10: BSOD with SYSTEM SERVICE EXCEPTION - Windows 10

I get a BSOD just after I play a game or during gameplay. My laptop is about 3 years old. I ran sfc and chkdsk. There were no disk errors or any system files missing/corrupted. Graphics card drivers are also updated. I tried rolling back to the previous version but the BSOD still persists.

Dell 702X, 8GB RAM, 2x640GB HDD, GT-555M graphics, running Windows 10 build 14316 Insider Preview.

Dmp files uploaded using your tool. Any help will be appreciated.

Thanks

Anand

:)

 

Windows 10 System Service Exception BSOD

Hello Sumit,

BIOS updated and after a little problem
running the installer in safe mode, Trusteer (Rapport) is now removed.

And yes! I now have my machine back thanks to you.

Thank you very, very much .

 

Windows 10 System Service Exception BSOD

Thank you very much Sumit,

I wasn't pleased with myself for using reimage, but I thought I had better make a full & honest confession .

I will update the BIOS and uninstall Rapport and let you know how things go.

 

First you have a Dell L702x and Dell put this notice on their site

Your intel wireless drivers are from 2013 and the latest drivers on the Dell site are for windows 8.
Maybe you can find other drivers on the Intel site but they might not work because you have a Dell laptop and you need customized Dell drivers for your laptop.
Driver Description: Intel Centrino Wireless
Driver Update Site: http://downloadcenter.intel.com/Sear....aspx?lang=eng

 

I updated the Wireless driver. But I have been using Windows 10 on the Insider program since November 2014. I have had no problems at all with anything upto now.

Can someone take a look at the error dump files for any driver errors or something else.

Thanks

Anand

 

Zip file you uploaded only has 1 dump file in it. It indicates chrome.exe is the cause of the BSOD. That's Google Chrome.

Try completely uninstalling it then use a different browser for awhile and see if the problem is gone. If yes, try downloading and installing the latest version of Chrome.

If problems come back, uninstall it permanently and use a different browser.

 

I uninstalled Chrome. Now I get an UNEXPECTED KERNEL MODE STOP error with a BSOD. No dump file was created in the minidump folder. Need help please.

 

That is the active process at the time of the crash *Wink
The active process doesn't have to be the cause

The cause is the Intel graphics drivers.
Code: ffffd080`3f648058 fffff80c`1e2efb07Unable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for igdkmd64.sys *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys igdkmd64+0xefb07 6: kd> lmvm igdkmd64 Browse full module list start end module name fffff80c`1e200000 fffff80c`1e71dc20 igdkmd64 T (no symbols) Loaded symbol image file: igdkmd64.sys Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys Image name: igdkmd64.sys Browse all global symbols functions data Timestamp: Wed May 27 05:53:18 2015 (55653FAE) CheckSum: 0052B7B7 ImageSize: 0051DC20 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4[/quote] In case of problems with minidumps not being saved, please make sure that the recovery settings are proper to start with *Smile
Please make sure your pc is configured for small dump files How to configure minidump | Windows 10 tutorial

 

In case of problems with minidumps not being saved, please make sure that the recovery settings are proper to start with *Smile
Please make sure your pc is configured for small dump files How to configure minidump | Windows 10 tutorial[/quote] Thanks. I suspected some problem with either the Nvidia driver or the Intel driver. Now it looks like there is no updated driver for Intel. When I disabled the Intel driver, the screen resolution changed and I could not play any games. Is there any way to make the Nvidia driver the primary display driver for the screen too?

Otherwise I will have to go back to Windows 8.1 and I really don't want to do that.

Anand

 

None that I'm aware of, usually the iGPU is the primary GPU.

 

Thanks axe0, missed that one. Anand, sorry I led you off into the weeds. I'm trying to learn how to read dumps.

 

No problem Ztruker. No harm done. The BSOD exceptions got on my nerves too many times. I am back on Windows 8.1 and no problems so far. Unlikely to go back to Windows 10 till Intel releases an updated graphics driver. Thanks to all who helped.

Anand