Windows 10: BSOD with Torrex on one laptop but not another. Both running win 10

As per the instructions here I am attaching the required zip file. I get BSOD every 5 mins running Torrex for win 10. I contacted Torrex support and they sent me a beta version but without success on an HP laptop. With a Lenovo Torrex runs without any problems. I had the HP reformatted twice to factory settings by a technician but no resolution. I updated all drivers still no resolution.

:)

 

automatically restarts sometimes

Am in disaster mode with the BSOD. Have checked RAM, drivers, run chkdsk, viruses, updated BIOS... The BSOD problem due to ntoskrnl.exe error. Have twice tried to reinstall Win 10. Often, both the BSOD and the reinstall restarts
have failed and have needed to shut down this Vista era laptop manually. This kills the multi-hour reinstall of Win 10.

The ntoskrnl.exe error is accompanied with very high CPU usage.

 

Win 10 Network file sharing

I have 3 pcs on a network. One desktop running Win 10 and another desktop running Vista. They are connected to the network via Ethernet. The other pc is a laptop running Win 10 and connected via WiFi.
The Win 10 laptop can see and share files from the Vista desktop. The Vista desktop can see and share files from the Win 10 laptop. They both can neither see or share files from the Win 10 desktop. They both know it is there because they show it as a media
device only.
The Win 10 desktop can see and share files from both the Win 10 laptop and the Vista desktop.
I have shared the files on the win 10 desktop and tried to set all the sharing options I could locate. I have compared the settings of the 2 Win 10 pcs and I think the match as far as I can tell.
Any ideas on what the problem might be with the network?

Moved from: Windows / Windows 10 / Network & internet

 

Please uninstall following programs and use a restore point to revert back the changes they have made.
Code: Start Menu\Programs\Advanced SystemCare Public:Start Menu\Programs\Advanced SystemCare Public Start Menu\Programs\Driver Booster 3 Public:Start Menu\Programs\Driver Booster 3 Public Start Menu\Programs\IObit Malware Fighter Public:Start Menu\Programs\IObit Malware Fighter Public Start Menu\Programs\IObit Uninstaller Public:Start Menu\Programs\IObit Uninstaller Public Start Menu\Programs\WinThruster Public:Start Menu\Programs\WinThruster Public[/quote] If there is no restore point available from before any of these programs were installed then you may need to perform a clean installation of Windows 10. Most of these programs are from IObit who has a very poor reputation, the programs may cause various of problems including but not limited to BSODs, performance issues and unbootable systems.

 

Thank you for your quick response. Unfortunately it is not helpful because the BSOD was happening before I installed these apps. It is why I installed them hoping they would fix whatever problem there is. I will do what you recommend but I have already done 2 clean installations of windows 10 BEFORE installing these apps

If there is no restore point available from before any of these programs were installed then you may need to perform a clean installation of Windows 10. Most of these programs are from IObit who has a very poor reputation, the programs may cause various of problems including but not limited to BSODs, performance issues and unbootable systems.[/quote]

 

TBH, it doesn't matter if the problem was present before the programs were installed, because the programs could make things worse.
If these kind of programs aren't addressed from the start, the user may attempt to use them not knowing what these programs could do and that's what may make the situation worse.

After the programs have been removed we can start troubleshooting *Smile

 

Am doing it now, though the work to re-install office etc... is going to take over a week so I really hope you can fix it for me.

 

I did a reset of windows and simply installed torrex from the MS store. As predicted I got a BSOD 5mins later whilst installing office. My audio does not work and several other HP specific drivers are not installed.

What should I do now?

 

I need the new dump files to be able to provide suggestions, to provide them run the DM log collector and upload a new zip.

 

Thanks, I am in the office now. Will send it to you a midday.

Regards

 

apologies for the delay in responding. the file is attached

 

Please run the DM Log Collector again and upload a new zip file, the current attached zip is empty.

 

Sorry here it is

 

Check HP for network driver updates
Code: 2: kd> lmvm bcmwl63a Browse full module list start end module name fffff803`68fa0000 fffff803`69a5c000 bcmwl63a T (no symbols) Loaded symbol image file: bcmwl63a.sys Image path: \SystemRoot\system32\DRIVERS\bcmwl63a.sys Image name: bcmwl63a.sys Browse all global symbols functions data Timestamp: Tue Jul 07 03:14:09 2015 (559B27E1) CheckSum: 00AC646A ImageSize: 00ABC000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4[/quote]

 

HP website drivers specific to my laptop says I have the latest drivers

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