Windows 10: BSOD'ed when I was exporting a file on Adobe Premiere

Hi all,As title, I was exporting a file then I met with a BSOD, it says it is caused by FLTMGR.SYS but I am unsure. For context, I upgraded to Windows 11 a few days ago but I am not sure if this is the leading cause.Any help would be appreciated!Dump file link: https://drive.google.com/drive/folders/1CEb0peQRN9pEvOIB_xZfVzVrJ2kiOJL3?usp=drive_link

:)

 

Adobe Premiere Pro will not export

Hi guys. So I was having BSOD almost every time I would run Premiere Pro or any other graphics-heavy program, and it took about 5 days to get the issue resolved. I believe in the end some sort of driver or the BIOS being out-of-date was causing the issue. If you'd like, you can see the thread here

Now the laptop is running well again, and has been handling massive file transfers like a beast, as per usual. Lightroom is also working great, no issues at all.

But any time I try to export a video in Premiere, it either crashes or gives me an error. For 4k videos, as soon as I go file > export media... the program goes black and stops responding immediately.




With a 1080p video I got the following error:




I have uninstalled and reinstalled the program, and tried working with fresh projects. Same thing. I can import 650 4k photos for a timelapse, no issue. I can playback those frames just fine in the program. The problem seems to be just with exporting. I tried changing the Project settings "renderer" to "Mercury Playback Engine Software only" as some have suggested to people with this issue, but there were no changes.

Where do I go from here?
Windows version 2909

 

Can't get Adobe Premiere Pro to work anymore. Please Help!

Hi Jon,

Welcome to Microsoft Community and we appreciate your interest in Windows 10.

Let me help you to fix the issue.

To understand the issue better, please provide us more information.

• 
  What exactly happen when you try to import any content?
  
• Do you get any error message/error code?

Let’s try simple steps and check if this helps in resolving the issue. Follow the below steps.

Step 1.

I would recommend you to uninstall/reinstall the Adobe Premiere Pro and check if this helps.

• 
  Press Windows key + R, type appwiz.cpl
  and hit Enter.
  
• 
  Now locate for Adobe Premiere Pro, right click on it and uninstall the program.
  
• Once uninstalling is done restart the computer and try installing again.

If the issue still persist, try the below steps:

Step 2.

I suggest you to uninstall the Adobe Premiere Pro and install the program in compatibility mode and check.

• 
  Follow the above steps to uninstall the program.
  
• 
  Now Right-click on the setup file and select Properties.
  
• 
  Select Compatibility tab.
  
• 
  Check Run this program in Compatibility mode.
  
• 
  Let the program install and then check the functionality.
  

Hope this helps. Post us with the status we will be glad to help you.

 

Windows 11 BSOD / Software Crashes- Adobe Premiere Pro & Media Encoder

Summary:

I have also sent this issue to Adobe but, given the BSOD issues and how badly this is affecting my work, I wanted to try here as well



When using Premiere Pro or Media Encoder, my new PC would BSOD and restart under certain conditions. Having run diagnostics and fixed any Windows 11 issues, it's only Premiere Pro or Media Encoder software which crashes (no more BSOD or restarts). I need this PC for editing work so I'm deeply frustrated and unable to work properly which is costing me greatly.



I just finished a reinstall of Windows 11 and the same issues remain.

Only Premiere / Media Encoder crash.



The following actions cause a crash:



Rendering a 4k timeline in-to-out within Premiere

Creating proxies from 4k footage using Media Encoder

Exporting 4k footage using Media Encoder



PC Specs



*Intel Core i9-11900F 2.5 GHz 8-Core Processor

* ARCTIC Freezer 7 X CO CPU Cooler

* Z590 GAMING X ATX LGA1200 Motherboard

* 64 GB (2 x 32 GB) DDR4-3200 CL16 Memory

* 2 TB M.2-2280 PCIe 4.0 X4 NVME Solid State Drive

* 2 TB M.2-2280 PCIe 4.0 X4 NVME Solid State Drive

* RTX 4070 Ti 12 GB Video Card

* Deepcool MATREXX 55 MESH ATX Mid Tower Case

* 1050 W 80+ Silver Certified Semi-modular ATX Power Supply

* Windows 11 Pro 64bit installed with all the drivers up to date



Nvidia Studio Driver 536.67



Adobe Premiere Pro 2023

Adobe Media Encoder 2023



All drivers are as up-to-date as possible, from what I can tell.



The initial issue was that my PC would BSOD and restart when trying to export 4k footage from Premiere, using Media Encoder. In order to try and resolve this I tried rendering the timeline in-to-out which also caused a crash in Premiere. I then tried creating proxies of the 4k files and this made Media Encoder crash.



Occasionally creating proxies or exporting a 4k video through Media Encoder will work (maybe one in twenty times) but I have never successfully rendered a timeline in Premiere Pro 23. This always crashes without fail.



I'm able to edit 4k footage without proxies, run dynamic links to After Effects and edit with both programs open, and After Effects causes no crashes.



I've also exported 720p versions of the same exports without issue.



Premiere Pro uses 100% of my CPU on export or render, and around 30-40% of my memory

Media encoder uses anywhere from 65-95% of CPU and 30-40% of memory







The BSOD error messages I initially experienced (before Windows 11 reinstall):



1. system_service_exception

what failed: win32kbase.sys



2. IRQL_NOT_LESS_OR_EQUAL



I have eliminated these by running sfc /scannow, and Windows DISM.

These seem to have fixed any issues with Windows 11.



3. memory_management



I ran Windows Memory Diagnostic and there are no issues with my memory.

Adobe apps are set to use up to 48gb of RAM if necessary.



All BSODs have now stopped since I have fixed / reinstalled Windows 11.

SFC Scannow, DISM and CHKDSK show no error on my C drive.



The only issue now is Premiere Pro and / or Media Encoder crashing.



I have tried:

Removing all attributes from my clips

Reimporting clips

New sequences

New projects

New timelines

Different footage from a different camera

Resetting Premiere Pro preferences

Clearing the Adobe cache

Exporting in different codecs

Software-only encoding

Disabling plugins (I only had audio plugins)

Uninstalling NVidia Geforce Experience

Reinstalling Premiere Pro 23

Rolling back Premiere Pro to 2022

Running Premiere Pro as Admin

Placing my clips on the C: drive (instead of D

Complete reinstall of Windows 11





I don't know what I can do after this point.



Adobe support have remotely watched me crash my PC and called it a Windows 11 issue.

After fixing and then reinstalling Windows 11, I cannot find any issues with Windows.







Crash logs that I can locate:



Windows 11 BSOD log: (before Windows 11 fixes / reinstall which stopped all blue screens)



1. BSOD 'Memory Management'



Fault bucket , type 0

Event Name: BlueScreen

Response: Not available

Cab Id: 0



Problem signature:

P1: 1a

P2: 61941

P3: 21aea0000

P4: d

P5: fffffb869fd973a0

P6: 10_0_22621

P7: 0_0

P8: 256_1

P9:

P10:



Attached files:

\\?\C:\WINDOWS\Minidump\071923-10031-01.dmp

\\?\C:\WINDOWS\SystemTemp\WER-10031-0.sysdata.xml

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.6ed6ac46-29ec-4b72-853f-df411d895cc8.tmp.WERInternalMetadata.xml

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.26ce97cd-4c54-4e76-9e03-5c4caa70fa99.tmp.csv

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.d9bb4931-e5c4-4ade-8691-e92534b33643.tmp.txt

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.4c92f0f0-bd47-4743-ab82-931af3ff23c7.tmp.xml



These files may be available here:

\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_1a_8149ce375c2b9accf844b0acb99ae82469e4abd8_00000000_cab_64a14dea-28ab-4e93-83fe-1fc8cab0882e



Analysis symbol:

Rechecking for solution: 0

Report Id: 6da7aa6c-dc8b-44b4-8e79-1ab336c1ca99

Report Status: 2049

Hashed bucket:

Cab Guid: 0



Windows 11 Application Crash Logs (Adobe):



Faulting application name: Adobe Premiere Pro.exe, version: 23.5.0.56, time stamp: 0x6483b6e7

Faulting module name: dvacore.dll, version: 23.5.0.56, time stamp: 0x6483ad95

Exception code: 0xc000001d

Fault offset: 0x0000000000051504

Faulting process ID: 0x0x2C7C

Faulting application start time: 0x0x1D9B8A6E1A8A5ED

Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro 2023\Adobe Premiere Pro.exe

Faulting module path: C:\Program Files\Adobe\Adobe Premiere Pro 2023\dvacore.dll

Report ID: 4a3d430d-ab2e-4b87-8b99-806d455a1417

Faulting package full name:

Faulting package-relative application ID:







Adobe crash log 2:



Faulting application name: Adobe Premiere Pro.exe, version: 23.5.0.56, time stamp: 0x6483b6e7

Faulting module name: dvacore.dll, version: 23.5.0.56, time stamp: 0x6483ad95

Exception code: 0xc0000409

Fault offset: 0x0000000000288275

Faulting process ID: 0x0x3154

Faulting application start time: 0x0x1D9BB20CE3676A2

Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro 2023\Adobe Premiere Pro.exe

Faulting module path: C:\Program Files\Adobe\Adobe Premiere Pro 2023\dvacore.dll

Report ID: 5eca4f49-b561-425c-ba90-e962cc99a1b4

Faulting package full name:

Faulting package-relative application ID:







Adobe Crash log 3:



Faulting application name: Adobe Premiere Pro.exe, version: 23.5.0.56, time stamp: 0x6483b6e7

Faulting module name: ntdll.dll, version: 10.0.22621.1928, time stamp: 0x7dd9e350

Exception code: 0xc0000374

Fault offset: 0x000000000010c1f9

Faulting process ID: 0x0x3EB0

Faulting application start time: 0x0x1D9B971E99C7758

Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro 2023\Adobe Premiere Pro.exe

Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll

Report ID: 3c38fbce-d72c-421f-bb18-bdcd0e45a6d0

Faulting package full name:

Faulting package-relative application ID: