Windows 10: BSODs on Asus X541UAK

Discus and support BSODs on Asus X541UAK in Windows 10 BSOD Crashes and Debugging to solve the problem; Hello, I just got a Asus X541UAK laptop about a month ago and recently experienced 2 BSODs (October 5th and 11th). I am running Windows 10 x64 and... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by kz0730, Oct 10, 2017.

  1. kz0730 Win User

    BSODs on Asus X541UAK


    Hello,

    I just got a Asus X541UAK laptop about a month ago and recently experienced 2 BSODs (October 5th and 11th). I am running Windows 10 x64 and have installed the latest Creator's Update. I have attached my system information, as well as my Crash Minidump files in a OneDrive folder below. I do believe that I have the latest drivers installed from the Asus website but am unsure whether this is the issue: ASUS VivoBook Max X541UA Driver & Tools| Laptops | ASUS Global.

    Crash Minidumps - OneDrive
    Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

    Thank you sincerely,
    Kevin

    :)
     
    kz0730, Oct 10, 2017
    #1

  2. KB4056892 breaks ASUS AI Suite II on AMD FX-8150/ASUS M5A97

    ASUS AI Suite Software not have further support from ASUS.

    The Old Software version Cause the BSOD.

    Recommended to permanently uninstall it.

    Regards.
     
    IT Guy Viki, Oct 10, 2017
    #2
  3. ntoskrnl.exe 142760 help

    i have removed the problematic driver asus. . . . but it still bSod's
     
    JHAN-PAULEARBIZO, Oct 10, 2017
    #3
  4. BSODs on Asus X541UAK

    Hi,

    FIX here: BSOD, everytime i watch videos on youtube, DPC watchdog violation - Windows 10 Forums


    This is from the analysis which show the realtek driver as culprit:

    Code: 0x00000133: [SPECIAL] DPC_WATCHDOG_VIOLATION (2017-10-06 00:30:25) [Windows 10] CAUSED BY: rtwlane.sys [2017-05-18] * Realtek PCI-E Wireless LAN NIC NDIS Driver * => Realtek PROCESS: System[/quote]
     
    BSODHunter, Oct 10, 2017
    #4
  5. kz0730 Win User
    Thank you, I've tried the older driver and it resulted in another BSOD. Any idea about the second dump file (experienced today)? Thanks for your kind assistance.
     
    kz0730, Oct 10, 2017
    #5
  6. try a driver from beginning of 2016 or 2015. The driver is showing up in every dump as root cause. If u receive another BSOD after downgrading the driver, please post a new DM Log Collector zip
     
    BSODHunter, Oct 10, 2017
    #6
  7. kz0730 Win User
    Thank you, I rolled back the Realtek RTL8723BE Wireless LAN 802.11n PCI-E NIC driver which had the rtwlane.sys property. Should I roll back any other drivers (e.g. Realtek PCIe FE Family Controller) as well?
     
    kz0730, Oct 10, 2017
    #7
  8. BSODs on Asus X541UAK

    no, this should be sufficient
     
    BSODHunter, Oct 10, 2017
    #8
  9. kz0730 Win User
    Hi,
    Does the 2nd crash dump file (please see link below) suggest an issue with the Intel Graphics Driver? I currently have the latest Intel Graphics Driver from Asus. Thank you.
    OneDrive
     
    kz0730, Oct 10, 2017
    #9
  10. zbook New Member
    There was a 3rd bsod mini dump dated today, 10/11/2017 that displayed the same misbehaving driver.
    As BSODHunter indicated this driver needs to be replaced not with an updated driver but with a rolled back driver.
    This problem was more frequent months ago and in multiple threads various drivers were used.
    So make sure you install an older driver.
    Windows by default may update drivers.
    Use the information in this link to turn off Windows updates of non-Microsoft drivers.
    Enable or Disable Driver Updates in Windows Update in Windows 10 Windows Update Activation Tutorials
    Then roll back the driver.
    The Intel graphics driver was a prior bsod on 9/17/2017 but did not appear in the October bsod mini dumps.
    If you want to you can almost always update and replace drivers.
    The Realtek/Asus notebook is the exception where the driver needs to be rolled back.

    rtwlane.sys Realtek PCI-E Wireless LAN NIC NDIS Driver http://www.realtek.com.tw/downloads/...Level=4&Conn=3

    Code: Name [00000001] Realtek RTL8723BE Wireless LAN 802.11n PCI-E NICAdapter Type Ethernet 802.3Product Type Realtek RTL8723BE Wireless LAN 802.11n PCI-E NICInstalled YesPNP Device ID PCI\VEN_10EC&DEV_B723&SUBSYS_172311AD&REV_00\0023B7FEFF4CE00000Last Reset 2017-10-11 12:23 AMIndex 1Service Name RTWlanEIP Address 192.168.0.23, fe80::c492:60a:b18f:22e9IP Subnet 255.255.255.0, 64Default IP Gateway 192.168.0.1DHCP Enabled YesDHCP Server 192.168.0.1DHCP Lease Expires 2017-10-11 12:23 PMDHCP Lease Obtained 2017-10-11 12:23 AMMAC Address ‪3C:A0:67:1C:43:CA‬I/O Port 0x0000DF00-0x0000DFFFMemory Address 0xEF0FC000-0xEF0FFFFFIRQ Channel IRQ 4294967286Driver c:\windows\system32\drivers\rtwlane.sys (2023.55.415.2017, 6.50 MB (6,813,664 bytes), 2017-07-14 8:08 AM)[/quote]
    Code: 2017-10-11 4:17 AM Windows Error Reporting Fault bucket 0x133_DPC_nt!KeAccumulateTicks, type 0 Event Name: BlueScreen Response: Not available Cab Id: 77074f4e-0664-44eb-afc9-f66d8ac17783 Problem signature: P1: 133 P2: 0 P3: 501 P4: 500 P5: fffff803a8476348 P6: 10_0_15063 P7: 0_0 P8: 768_1 P9: P10: Attached files: \\?\C:\WINDOWS\Minidump\101117-37734-01.dmp \\?\C:\Windows\Temp\WER-41078-0.sysdata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4835.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4C3D.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4C4D.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_133_df3635ec4af82d66241d5e2a32d4c723bb3a02c_00000000_cab_1e939b66 Analysis symbol: Rechecking for solution: 0 Report Id: 0c77db7e-6cbf-4403-836a-dbcef7c6f947 Report Status: 268435456 Hashed bucket:2017-10-05 10:39 PM Windows Error Reporting Fault bucket 0x133_DPC_rtwlane!unknown_function, type 0 Event Name: BlueScreen Response: Not available Cab Id: 7f4deacd-41f9-4863-a6fc-3add16d99a14 Problem signature: P1: 133 P2: 0 P3: 501 P4: 500 P5: fffff80358a6e348 P6: 10_0_15063 P7: 0_0 P8: 768_1 P9: P10: Attached files: \\?\C:\WINDOWS\Minidump\100517-30578-01.dmp \\?\C:\Windows\Temp\WER-174531-0.sysdata.xml \\?\C:\WINDOWS\MEMORY.DMP \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6E85.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6EE3.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6F03.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_133_487ba615fe9971909626aced82c91a2ff6b377c5_00000000_cab_29980c4d Analysis symbol: Rechecking for solution: 0 Report Id: 52076946-c847-4cd6-8141-628751fb2566 Report Status: 268435456 Hashed bucket:[/quote] Code: 2017-10-05 11:16 PM Windows Error Reporting Fault bucket AV_rtwlane!unknown_function, type 0 Event Name: BlueScreen Response: Not available Cab Id: f3cdfbcf-bd7a-45ee-a408-e005a700dc8f Problem signature: P1: d1 P2: 10 P3: 2 P4: 0 P5: fffff805ca02275e P6: 10_0_15063 P7: 0_0 P8: 768_1 P9: P10: Attached files: \\?\C:\WINDOWS\Minidump\100517-33187-01.dmp \\?\C:\Windows\Temp\WER-146156-0.sysdata.xml \\?\C:\WINDOWS\MEMORY.DMP \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDE2C.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDF36.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDF56.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_d1_f4134df1c7ff568fb222291032b47ae705d3a_00000000_cab_214cd52e Analysis symbol: Rechecking for solution: 0 Report Id: aa6bc32c-2b13-486f-bbe3-fcbb129be79d Report Status: 268435456 Hashed bucket:2017-09-17 2:07 AM Windows Error Reporting Fault bucket LKD_0x117_Tdr:3_IMAGE_igdkmd64.sys_GEN9KBL_0_DISPLAY, type 0 Event Name: LiveKernelEvent Response: Not available Cab Id: 6af527e8-75df-4134-91a2-2c0b458fbde3 Problem signature: P1: 117 P2: ffff958598df54a0 P3: fffff80823353010 P4: 0 P5: 458 P6: 10_0_15063 P7: 0_0 P8: 768_1 P9: P10: Attached files: \\?\C:\WINDOWS\LiveKernelReports\WATCHDOG\WATCHDOG-20170916-2206.dmp \\?\C:\Windows\Temp\WER-527234-0.sysdata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6B84.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6BA3.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6BB4.tmp.txt \\?\C:\Windows\Temp\WERA736.tmp.WERDataCollectionStatus.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_117_ed69fde3fb5254a5658d77124aefede2de401b_00000000_cab_0828a949 Analysis symbol: Rechecking for solution: 0 Report Id: 71cc5866-e0b3-48f3-92fe-93044a136531 Report Status: 268435456 Hashed bucket:[/quote] Code: 2017-10-05 10:35 PM Windows Error Reporting Fault bucket , type 0 Event Name: BlueScreen Response: Not available Cab Id: 0 Problem signature: P1: 133 P2: 0 P3: 501 P4: 500 P5: fffff80358a6e348 P6: 10_0_15063 P7: 0_0 P8: 768_1 P9: P10: Attached files: \\?\C:\WINDOWS\Minidump\100517-30578-01.dmp \\?\C:\Windows\Temp\WER-174531-0.sysdata.xml \\?\C:\WINDOWS\MEMORY.DMP \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6E85.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6EE3.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6F03.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_133_487ba615fe9971909626aced82c91a2ff6b377c5_00000000_cab_03886f31 Analysis symbol: Rechecking for solution: 0 Report Id: 52076946-c847-4cd6-8141-628751fb2566 Report Status: 4 Hashed bucket:2017-10-11 4:16 AM Windows Error Reporting Fault bucket , type 0 Event Name: BlueScreen Response: Not available Cab Id: 0 Problem signature: P1: 133 P2: 0 P3: 501 P4: 500 P5: fffff803a8476348 P6: 10_0_15063 P7: 0_0 P8: 768_1 P9: P10: Attached files: \\?\C:\WINDOWS\Minidump\101117-37734-01.dmp \\?\C:\Windows\Temp\WER-41078-0.sysdata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4835.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4C3D.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4C4D.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_133_df3635ec4af82d66241d5e2a32d4c723bb3a02c_00000000_cab_038f4caa Analysis symbol: Rechecking for solution: 0 Report Id: 0c77db7e-6cbf-4403-836a-dbcef7c6f947 Report Status: 4 Hashed bucket: 2017-10-05 11:15 PM Windows Error Reporting Fault bucket , type 0 Event Name: BlueScreen Response: Not available Cab Id: 0 Problem signature: P1: d1 P2: 10 P3: 2 P4: 0 P5: fffff805ca02275e P6: 10_0_15063 P7: 0_0 P8: 768_1 P9: P10: Attached files: \\?\C:\WINDOWS\Minidump\100517-33187-01.dmp \\?\C:\Windows\Temp\WER-146156-0.sysdata.xml \\?\C:\WINDOWS\MEMORY.DMP \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDE2C.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDF36.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDF56.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_d1_f4134df1c7ff568fb222291032b47ae705d3a_00000000_cab_039bdf74 Analysis symbol: Rechecking for solution: 0 Report Id: aa6bc32c-2b13-486f-bbe3-fcbb129be79d Report Status: 4 Hashed bucket:[/quote]
     
    zbook, Oct 10, 2017
    #10
  11. kz0730 Win User
    Thank you both BSODHunter and zbook for your replies. I have uploaded a new zip file of my computer, but think that I have rolled back the offending driver. Is there anything else I should do to prevent further BSODs? You guys are awesome! *Smile
     
    kz0730, Oct 10, 2017
    #11
  12. zbook New Member
    The current driver that was just installed was:
    rtwlane.sys (2023.40.801.2016, 5.85 MB (6,131,720 bytes), 2017-07-14 8:08 AM)
    The driver that was installed that had produced the last bsod mini dump was:
    rtwlane.sys (2023.55.415.2017, 6.50 MB (6,813,664 bytes), 2017-07-14 8:08 AM)
    So you now have the rolled back driver dated 2016.


    New problems have been identified.
    Please upgrade/reinstall the bios firmware.


    The event log displayed these problems:

    Code: Event[14675]: Log Name: System Source: ACPI Date: 2017-10-11T13:15:07.812 Event ID: 13 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-A9CBLI4 Description: : The embedded controller (EC) did not respond within the specified timeout period. This may indicate that there is an error in the EC hardware or firmware or that the BIOS is accessing the EC incorrectly. You should check with your computer manufacturer for an upgraded BIOS. In some situations, this error may cause the computer to function incorrectly.[/quote] Code: Event[14656]: Log Name: System Source: ACPI Date: 2017-10-11T02:33:48.098 Event ID: 15 Task: N/A Level: Warning Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-A9CBLI4 Description: : The embedded controller (EC) returned data when none was requested. The BIOS might be trying to access the EC without synchronizing with the operating system. This data will be ignored. No further action is necessary; however, you should check with your computer manufacturer for an upgraded BIOS.Event[14657]: Log Name: System Source: ACPI Date: 2017-10-11T02:33:50.144 Event ID: 15 Task: N/A Level: Warning Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-A9CBLI4 Description: : The embedded controller (EC) returned data when none was requested. The BIOS might be trying to access the EC without synchronizing with the operating system. This data will be ignored. No further action is necessary; however, you should check with your computer manufacturer for an upgraded BIOS.Event[14658]: Log Name: System Source: ACPI Date: 2017-10-11T02:33:50.910 Event ID: 15 Task: N/A Level: Warning Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-A9CBLI4 Description: : The embedded controller (EC) returned data when none was requested. The BIOS might be trying to access the EC without synchronizing with the operating system. This data will be ignored. No further action is necessary; however, you should check with your computer manufacturer for an upgraded BIOS.Event[14659]: Log Name: System Source: ACPI Date: 2017-10-11T02:33:51.020 Event ID: 15 Task: N/A Level: Warning Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-A9CBLI4 Description: : The embedded controller (EC) returned data when none was requested. The BIOS might be trying to access the EC without synchronizing with the operating system. This data will be ignored. No further action is necessary; however, you should check with your computer manufacturer for an upgraded BIOS.Event[14660]: Log Name: System Source: ACPI Date: 2017-10-11T02:33:51.598 Event ID: 15 Task: N/A Level: Warning Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-A9CBLI4 Description: : The embedded controller (EC) returned data when none was requested. The BIOS might be trying to access the EC without synchronizing with the operating system. This data will be ignored. No further action is necessary; however, you should check with your computer manufacturer for an upgraded BIOS.[/quote] Code: Event[14611]: Log Name: System Source: Microsoft-Windows-WHEA-Logger Date: 2017-10-11T02:32:36.115 Event ID: 17 Task: N/A Level: Warning Opcode: Info Keyword: N/A User: S-1-5-19 User Name: NT AUTHORITY\LOCAL SERVICE Computer: DESKTOP-A9CBLI4 Description: A corrected hardware error has occurred.Component: PCI Express Root PortError Source: Advanced Error Reporting (PCI Express)BusBSODs on Asus X541UAK :Device:Function: 0x0:0x1C:0x5Vendor IDBSODs on Asus X541UAK :Device ID: 0x8086:0x9D15Class Code: 0x30400The details view of this entry contains further information.Event[14612]: Log Name: System Source: Microsoft-Windows-WHEA-Logger Date: 2017-10-11T02:32:36.115 Event ID: 17 Task: N/A Level: Warning Opcode: Info Keyword: N/A User: S-1-5-19 User Name: NT AUTHORITY\LOCAL SERVICE Computer: DESKTOP-A9CBLI4 Description: A corrected hardware error has occurred.Component: PCI Express Root PortError Source: Advanced Error Reporting (PCI Express)BusBSODs on Asus X541UAK :Device:Function: 0x0:0x1C:0x5Vendor IDBSODs on Asus X541UAK :Device ID: 0x8086:0x9D15Class Code: 0x30400The details view of this entry contains further information.[/quote]
     
    zbook, Oct 10, 2017
    #12
  13. kz0730 Win User

    BSODs on Asus X541UAK

    I believe that I have the latest BIOS from Asus website. Should I reinstall the latest BIOS or try to download an older BIOS? Would the BIOS cause BSODs as well?
     
    kz0730, Oct 10, 2017
    #13
  14. zbook New Member
    First reinstall the bios firmware that is currently in use.
    Then reinstall the chip set drivers.

    The event viewer problems were noted in September before the current RTWLANE problems so the WHEA error and bios will need to be troubleshooted.
     
    zbook, Oct 10, 2017
    #14
  15. kz0730 Win User
    Hi @zbook @BSODHunter, I thought the rollback of the rtwlane.sys driver had solved the issue but I just experienced 2 BSODs in a row at school again! Please kindly help, I've attached the new logs. Thank you!

    Should I try another driver version (please see screenshot below). There is a newer driver released in July 2017, but is not on the ASUS website yet.

    BSODs on Asus X541UAK [​IMG]
     
    kz0730, Oct 12, 2017
    #15
Thema:

BSODs on Asus X541UAK

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