Windows 10: BSODs on boot up after upgrading Windows 7 Pro to Windows 10 Pro

Have installed Windows 10 Pro today, after rebooting I encountered a BSOD, the PC then rebooted itself and another BSOD occurred. This happened two more times and then I booted in safe mode.

I have attached the mini dump files, I have not included the MEMORY.DMP file at the moment as it is 1GB.

Cheers,
Max

:)

 

Query on Product key of existing Win 7 and Win 10

Yes, you can use the same ISO on multiple computers, but only if they are from the same version of the OS.

For example, the Windows 10 Home ISO can be used to upgrade computers with Windows 7 Home or Windows 8.1 (not the Pro version).

The Windows 10 Pro ISO can upgrade computers with Windows 7 Pro and Windows 8.1 Pro.

No need for a product key.

The upgrade must be done from inside the current OS. In other words, you boot up the computer you want to upgrade as you normally do. So it is going to start Windows 7 or 8, whatever you have on it.

After it starts, you insert the Windows 10 DVD, open it and run setup.exe from it. This is going to make the upgrade.

Yes, the computers that you want to upgrade must have a valid Windows 7 or 8 installed on them. With a valid license.

 

Windows 10 Pro upgrade

I currently dual boot Windows 7 Pro and Windows 8.1 Pro. Will a Windows 10 Pro download onto a thumb drive work for both versions to upgrade to Windows 10 Pro?

 

Hello, Maxj. I'll try to help with this and welcome to the forum. Please go to the bottom left of your last post and click 'My System Specs' there is a link there to edit your system specs. Please make as detailed a list as possible with model and Manufacturer for each component. Please include the PSU, Hard drives and CPU Cooler. Be sure to click save at the bottom of the page when finished. These details will help us help you better. If you would like to know what we would like, click My system specs at the bottom of this post and see mine. Also, what Anti Virus are you running?

Please upload the BSOD Posting instructions Screenshots and Files - Upload and Post in Ten Forums - Windows 10 Forums.

I looked at your dump files and they were not a great help. Each one was different and I could not get the first one to open. Most likely some corruption there.

Code: Use !analyze -v to get detailed debugging information.[/quote] Code: BugCheck 1000007E, {ffffffffc0000005, fffff803e54f0db2, ffffd001341de798, ffffd001341ddfb0} Probably caused by : ntkrnlmp.exe ( nt!KxWaitForLockOwnerShipWithIrql+12 ) Followup: MachineOwner[/quote]

Code: Use !analyze -v to get detailed debugging information.[/quote] Code: BugCheck 19, {d, ffffe00209861b60, 69007200640020, 182ada093241d29e} Probably caused by : Pool_Corruption ( nt!ExFreePool+d98 ) Followup: Pool_corruption[/quote]

Code: Use !analyze -v to get detailed debugging information.[/quote] Code: BugCheck 3B, {c0000005, fffff803b106a2aa, ffffd001fba79c90, 0} Probably caused by : ntkrnlmp.exe ( nt!FsRtlAcquireFileExclusiveCommon+48 ) Followup: MachineOwner[/quote]

Did you get any errors when you upgraded and what anti virus did you have when you did the upgrade? I am assuming you went the upgrade route and not the clean install. I probably should ask which you did. When I get the other files from you and the system specs, I will be better able to advise you, I hope.

Next please right click on the start icon and select Command prompt (administrator), give admin permissions and copy/paste this into the window that opens and press enter sfc /scannow . If you decide to type it in, please notice the space between the sfc and the /. We want it to say no integrity violations were found. If it says there where corrupt files that could not be repaired, please reboot and run it again. You may have to run it 3 times with reboots in between each time.

Have you run all of the Windows Updates? Also, please right click the start button and select device manager. Click the view tab and select show hidden devices and post a screenshot. If anything in the list has a yellow triangle on it, please click the small triangle next to the category to expand it, and post a screenshot here. https://www.tenforums.com/tutorials/1...en-forums.html

 

Hi Essenbe,

Thanks for replying quickly, I am not at my computer currently, but I will get the additional information requested on Monday.

I was running McAfee but I uninstalled that after the initial BSOD and am just using Windows defender now.

Bit more information:
These BSODs only happen on reboot, but occur multiple times per reboot, the BSODs errors are usually different as you have said. I can list the ones I recorded here on Monday but the DMP files will tell you anyway.

I ran the SFC command before and there were no violations - I have not run chkdisk yet though.

I did upgrade yes, no errors during the upgrade and took about 3hours 30minutes in total. Didn't get a BSOD on the first reboot that the upgrade iniates.

I have no lt checked for additional windows updates, or the device manager.

I will be able to update this thread on Monday with the other information you requested.

Cheers,
Max

 

That's fine, just whenever you have time. I'm always around. I would suggest you use the removal tool for McAfee. http://service.mcafee.com/faqdocumen...=1405699781873

I hope you will not install McAfee again on any computer. It causes all kinds of problems and is very difficult to completely remove. Many times an AV program can interfere with the upgrade process and the upgrade just doesn't quite go right. That is why I asked about which AV you had installed during the upgrade.

as one of the dump files showed, you have some corruption. It could be a program, driver or the OS. If you ran the sfc scan and it found no problems, it indicates it is not an OS problem. We will wait until Monday and see what we can find out. When you get to the computer again, please go to settings > Windows Updates and check for updates. Install all of them and then tell it to check again until there are no more. Then reboot and try to run the sfc scan again then please upload the BSOD posting instruction zip file again, plus the screenshot of Device manager. Did you install any drivers from Dell's web site? You can wait and answer all this stuff on Monday. That will be fine.

 

Hi Essenbe,

Yeah, McAfee came pre-installed on this computer and have been meaning to remove it for a while. Have just used the removal tool you linked too now, thanks.

There are a number of windows updates (KB3081424, KB3074678, KB3081704, KB3074686) and I am currently installing them now.

The device manager page looks OK, no yellow triangles for any of the devices.

Yes, I downloaded a display driver from the dell website after the upgrade.

Have installed Windows updates & rebooted:
I ran sfc /scannow again after the updates and there was no violations found. The reboot after Windows updates didn't cause any BSODs.

I have attached the zip file created by the log collector. If I have missed any other information that you need let me know.

Cheers,
Max

 

Hi Essenbe,

I rebooted again and had two more BSODs (SECURITY_KERNAL_CHECK_ERROR and UNEXPECTED_STORE_EXCEPTION), I have attached the updated log collector results here.

Cheers,
Max

 

maxj, are you using readyboost? If you are, turn it off.

 

Hi Essenbe,

I noticed that in the mini dump aswell and had to double check what ReadyBoost was. I can't see ReadyBoost in my apps when looking to uninstall it. I cannot see any ReadyBoost in the list of services either, however a quick google has linked ReadyBoost with Superfetch which I can see is a service that is running.

Would you recommend stopping Superfetch?

Cheers,
Max

 

I don't normally. But your dump files are coming up with Readyboost as the cause. Readyboost, most time has to be turned on. If you for example, put in a flash dive and press the speed up my computer, and configure it to be used as basically 'ram'. But it is no help for most modern computers. It can also be an issue with Data Execution Prevention. Basically System Protection. Check and see if you have system protection turned on, and if so, how much space is allocated for it.

See if this will help. right click the start button, select command prompt (Administrator) Run the sfc /scannoe again. If that shows no integrity violations, in the same command prompt window, try running Dism /Online /Cleanup-Image /RestoreHealth then press enter. It will look like it is not working and will stay on 20% for a real long time, but eventually should finish. it can take from 20 minuts to a couple of hours, depending on what it finds.

 

Hi Essenbe,

Ah ok.

System Protection is turned on, and has 2% (10.00GB) allocated of which 7.29GB is currently being used.

I will run the two commands suggested now and let you know.

Cheers,
Max

 

OK, thanks. I hope they runn successfully. For some reason, not everyone can run the DISM command. I have run it every way I can try to run it with no problems, but I know some people who cannot run it. I have no idea why. It tries to match/replace/fix system files from the original install files.

 

Hi Essenbe,

The sfc /scannow command ran successfully again with no integrity violations. The dism command run and produced the following output:

'The restore operation completed successfully.
The operation completed successfully'

I also had some more BSODs between our last few messages when I had rebooted (Before I ran these commands) if you want the updated dmp files I can attach them here.

Cheers,
Max

 

Please do and I'll look at them and see if I can see something new.