Windows 10: Bug: "Microsoft Family" member activity was not reported for weeks on end

One of my children (child A) had been using another child's account (child B) to circumvent time limits.

I had suspected this, but felt reassured because the "Child B" account information in Microsoft Family was constantly blank.

It turns out Microsoft Family misreported the data.

When I log in as "Child B" and access their "activity history", I see this:


https://account.microsoft.com/privacy/activity-history?view=usage





I get completely different information than is provided about the same user account in MS Family:


https://account.microsoft.com/family/settings/recent-activity/IDNUMBERGOESHERE





See? A reassuring "When your child uses apps or games, they'll appear here." And yes, I have confirmed that "Activity Reporting" is ON.

This problem was going on for a long time, but I kept checking the MS Family page and seeing that "When your child uses apps or games, they'll appear here." and believing it.


At its current state, this bug makes the tool worse than useless. If I had not used "MS Family" *at all*, then I would've acted on my hunch and discovered the problem. Instead, MS Family provided a false assurance that things were okay when they are not.


When is this going to be fixed?

:)

 

Family activity report

Hi Javier,

There are ways on how to manage activity reporting for your child. To configure your account settings, here are the steps:

• Go to the account.microsoft.com/family site at Microsoft on any PC
• Then sign-in
• Open Settings
  
• Tap on the Accounts icon
• Click on Family and other users on the left side
• Chose Manage family settings online
• Check recent activity link for the child's account

Turn On and Manage Activity Reporting for Child

• Click on Recent activity on the left side, and turn on Activity reporting.
• Check or uncheck to Email weekly reports to me for what you want.
• Under Web browsing, Apps and games etc., you can view your child's recent activity for each one, tap on Change settings
  
• Then set allowed times to manage them, and to block any apps and games.

To Turn Off Activity Reporting for your Child, just tap on Recent activity on the left side, and turn off Activity reporting on the right side.

Get back to us if the steps won't work.

 

Microsoft Family Account - Weekly Activity Report Contradiction

Hello,



Thank you for writing to Microsoft Community Forums.

1. Are you aware of any changes made on your PC, prior to this issue?
2. Were you able to track the screen time for the whole week, prior to this issue occurred?

I understand your concern, let us try few troubleshooting methods to resolve this issue and check if that helps:

Method 1: Make sure the 'Diagnostic & feedback' to 'Full' on the child's device.

To do that,

1. Tap on 'Windows + I' on the keyboard.
2. Click on the 'Privacy' option.
3. Now click on the 'Diagnostics & feedback' option under 'Windows permissions'.
   
4. Now select the 'Full' option under 'Diagnostic data'.

Refer the article on See your child's device use with
activity reports more information.

Method 2: If the issue persists, remove and re-add the child account to the family account.

To remove the child account, refer the article on Remove
members from your family group for steps to remove the child account.

To add the child account back into the family, I suggest you to refer the article on

Add members to your family group
and follow the steps mentioned in the article.

Reply with the status of the issue in-order to assist you further.

We await your response.

Hope it helps.

Sandeep Kumar M

Microsoft Community – Moderator

 

Add member to your Microsoft family in Windows 10

Hi,

Thank you for writing to Microsoft Community Forums.

To add a family member to your Microsoft account, I suggest you to follow the steps from

Add members to your Microsoft family.

Hope it helps.

Nikhar Khare

Microsoft Community - Moderator