Windows 10: Bug Report for Microsoft-Family: Kids Additional Time Request with wrong Time-Stamp

Our son requested additional Time and the message was send in time (14:45 local time), but the small text at the bottom of the message was "[Name] has requested at [Date] 12:45 ..." We live in Europe (UTC+2).

:)

 

Microsoft Family additional Screen Time requests not being sent

Support Engineers:

Please read my issue and the steps I have already taken very carefully -

My Issue:

• I have screen time management setup for my children.
• When they surpass their allocated time, they are presented with the option to request additional time (as expected).
• PREVIOUSLY, I would receive an email asking for my approval to grant them additional time. I would approve and they would be able to use their accounts (as expected).
• CURRENTLY, I no longer receive the email once they click on the request for more time. They are unable to log into their accounts which is impacting their ability to complete homework assignments.

Steps I have already tried that did not work:

• Rebooted
• Tried to submit the request from multiple PCs
• Deleted all files under the C:\ProgramData\Microsoft\Windows\Parental Controls folder
• Tried running the Family Safety Time Limits tool (doesn't work on Windows 10)
• Applied all known Windows Updates

PLEASE HELP!

Thank you for your time

 

Family Child Protection Screen Time reports wrong time

Hi,

Setting up screen time helps you manage and monitor your kids time on the computer. We suggest checking this
thread that was answered by Amit(Kumar) for the troubleshooting steps on how to correct screen
time reports.

Let us know if you need further assistance.

 

Microsoft Family additional Screen Time requests not being sent

Hi Billion -

This is a good suggestion. I tried to remove the family member (the other adult on the account) and then re-add it. Then we tried sending a request from a child account. I got the request email, but she did not, so unfortunately this suggestion appears not
to work.

What would cause one account to get emails and another account to not get them? I wish there was some diagnostic log exposed so it might be easier to get good recourse to these mysterious problems.

Do you have any other suggestions?