Windows 10: Bugcheck 0x0000009f error

Office issued Dell XPS 7275 Tablet 2 in 1 to me recently.
Helpdesk unable to resolve why computer crashes when coming out of Sleep mode. Running Win 10.

This is the error message I see in the reliability monitor. dmp file attached as zip.

Crash happened around 12:03 PM July 31 2016.

The computer has rebooted from a bugcheck. The bugcheck was: 0x0000009f (0x0000000000000003, 0xffffe0017b1c0060, 0xffffd0006fccf890, 0xffffe0017ed947b0). A dump was saved in: C:\windows\MEMORY.DMP. Report Id: 4f305ed6-e41f-43b3-a655-5130457dee0e.


Thanks in advance for the help.
VG

:)

 

Bugcheck 0x0000009f since cumulative update for Windows 10 kb3081448

My PC has started to hang while asleep since the installation of the Windows 10 cumulative update KB3081448. When I reboot I find an entry in the event log reporting Bugcheck 0x0000009f:

"The computer has rebooted from a bugcheck. The bugcheck was: 0x0000009f (0x00000003, 0x8d3fb030, 0x836b9af0, 0xe62f83d8). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 091115-29468-01"

 

system reboot while sleep

Newly bought Dell Inspiron 13 7000. It shuts down itself while sleeping. I put the minidump below.

Thank you.

The computer has rebooted from a bugcheck. The bugcheck was: 0x0000009f (0x0000000000000003, 0xffffe00167807060, 0xfffff80080b80ce0, 0xffffe0016d83b4b0). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 120115-6781-01.

The computer has rebooted from a bugcheck. The bugcheck was: 0x0000009f (0x0000000000000003, 0xffffe0015cfd9320, 0xfffff802832f7a90, 0xffffe00163f33010). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 120115-9062-01.

minidump:

Error

 

Please read the instructions here: Blue Screen of Death (BSOD) Posting Instructions

Additionally, zip the C:\windows\MEMORY.DMP file and upload it as well.

 

Thanks for pointing out.
My laptop crashed again at 8:38 PM. Same action. So memory dump will have that as well.
Attaching the file generated by dmlogcollector.

My memory.dmp file is 955MB. After converting to zip, it's 193MB.
It's not going through the uploader. What do I do? How do I pass it on?

By the way my tablet is Dell Latitude 7275 and not XPS.

 

Upload the zipped memory.dmp to Microsoft OneDrive.

 

here it is. on google drive.

dump file folder

 

The latest 8/1 dump indicates a problem with jnprvamgr.sys.
Code: BugCheck 9F, {4, 12c, ffffe001dffed040, fffff802f1d2fd00} Implicit thread is now ffffe001`dffed040 *** WARNING: Unable to verify timestamp for jnprvamgr.sys *** ERROR: Module load completed but symbols could not be loaded for jnprvamgr.sys Probably caused by : jnprvamgr.sys[/quote] This belongs to Juniper Network Agent Virtual Adapter Manager. The one you have is very old and needs to updated or uninstalled.
Code: 0: kd> lmvm jnprvamgr start end module name fffff800`d2360000 fffff800`d236e000 jnprvamgr T (no symbols) Loaded symbol image file: jnprvamgr.sys Image path: \SystemRoot\System32\drivers\jnprvamgr.sys Image name: jnprvamgr.sys Timestamp: Wed Nov 18 12:39:04 2009 (4B043138) CheckSum: 0000E94A ImageSize: 0000E000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4[/quote] The dump from 7/29 indicates a problem with jnprns.sys.
Code: ffffd000`c2d338f0 fffff801`0f109502Unable to load image \SystemRoot\system32\DRIVERS\jnprns.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for jnprns.sys *** ERROR: Module load completed but symbols could not be loaded for jnprns.sys jnprns+0x79502[/quote] This also belongs to Juniper Network Agent Virtual Adapter Manager.

 

This belongs to Juniper Network Agent Virtual Adapter Manager. The one you have is very old and needs to updated or uninstalled.
Code: 0: kd> lmvm jnprvamgr start end module name fffff800`d2360000 fffff800`d236e000 jnprvamgr T (no symbols) Loaded symbol image file: jnprvamgr.sys Image path: \SystemRoot\System32\drivers\jnprvamgr.sys Image name: jnprvamgr.sys Timestamp: Wed Nov 18 12:39:04 2009 (4B043138) CheckSum: 0000E94A ImageSize: 0000E000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4[/quote] The dump from 7/29 indicates a problem with jnprns.sys.
Code: ffffd000`c2d338f0 fffff801`0f109502Unable to load image \SystemRoot\system32\DRIVERS\jnprns.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for jnprns.sys *** ERROR: Module load completed but symbols could not be loaded for jnprns.sys jnprns+0x79502[/quote] This also belongs to Juniper Network Agent Virtual Adapter Manager.[/quote] thanks. that was quick. could you please look at july 31st crashes as well.

i suspect they may be because of same reason too. but just want to be sure.

 

I looked at 8/1, 7/31 and 7/30 dumps. All were Bugcheck 9F. Some pointed at pci.sys, others at the Juniper driver. Since pci.sys is unlikely to be the cause, the Juniper driver is the much more likely candidate.

 

Thanks! Appreciate your help. Will remove Juniper and confirm back the results.

VG

 

Okay, hope that does it. *Thumbs