Windows 10: Bugcheck Analysis: 0000000000000010, Device Driver Error

Hi Guys,My Windows 10 PC rebooted occasionally in the past few days. Here is the .dmp file.https://drive.google.com/file/d/1qbIvRlP-qtzTUym5CbmDdgYLfPLaxb10/view?usp=drive_link.Grateful for your kind advice.Cheers JIA

:)

 

Bugcheck Analysis: 0000000000000010, Device Driver Error

Hi Guys,

My Windows 10 PC rebooted occasionally in the past few days.

Microsoft (R) Windows Debugger Version 10.0.22621.1778 AMD64

Copyright (c) Microsoft Corporation. All rights reserved.





Loading Dump File [C:\Windows\Minidump\071223-20734-01.dmp]

Mini Kernel Dump File: Only registers and stack trace are available



Symbol search path is: srv*

Executable search path is:

Windows 10 Kernel Version 19041 MP (12 procs) Free x64

Product: WinNt, suite: TerminalServer SingleUserTS

Edition build lab: 19041.1.amd64fre.vb_release.191206-1406

Machine Name:

Kernel base = 0xfffff806`74000000 PsLoadedModuleList = 0xfffff806`74c2a350

Debug session time: Wed Jul 12 22:28:30.726 2023 (UTC + 9:00)

System Uptime: 0 days 0:02:04.532

Loading Kernel Symbols

...............................................................

................................................................

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.................................

Loading User Symbols

Loading unloaded module list

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For analysis of this file, run !analyze -v

7: kd> !analyze -v

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* *

* Bugcheck Analysis *

* *

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WHEA_UNCORRECTABLE_ERROR (124)

A fatal hardware error has occurred. Parameter 1 identifies the type of error

source that reported the error. Parameter 2 holds the address of the

nt!_WHEA_ERROR_RECORD structure that describes the error condition. Try !errrec Address of the nt!_WHEA_ERROR_RECORD structure to get more details.

Arguments:

Arg1: 0000000000000010, Device Driver Error

Arg2: ffffb40fdd3a1028, Address of the nt!_WHEA_ERROR_RECORD structure.

Arg3: ffffb40fc5e16b5c

Arg4: ffffb40fc5e0b1a0



Debugging Details:

------------------



*** WARNING: Unable to verify timestamp for win32k.sys



KEY_VALUES_STRING: 1



Key : Analysis.CPU.mSec

Value: 4281



Key : Analysis.DebugAnalysisManager

Value: Create



Key : Analysis.Elapsed.mSec

Value: 45476



Key : Analysis.Init.CPU.mSec

Value: 2952



Key : Analysis.Init.Elapsed.mSec

Value: 99444



Key : Analysis.Memory.CommitPeak.Mb

Value: 94



Key : WER.OS.Branch

Value: vb_release



Key : WER.OS.Timestamp

Value: 2019-12-06T14:06:00Z



Key : WER.OS.Version

Value: 10.0.19041.1





FILE_IN_CAB: 071223-20734-01.dmp



BUGCHECK_CODE: 124



BUGCHECK_P1: 10



BUGCHECK_P2: ffffb40fdd3a1028



BUGCHECK_P3: ffffb40fc5e16b5c



BUGCHECK_P4: ffffb40fc5e0b1a0



BLACKBOXBSD: 1 (!blackboxbsd)





BLACKBOXNTFS: 1 (!blackboxntfs)





BLACKBOXPNP: 1 (!blackboxpnp)





BLACKBOXWINLOGON: 1



CUSTOMER_CRASH_COUNT: 1



PROCESS_NAME: System



STACK_TEXT:

ffff8006`e8b38388 fffff806`745b9a1c : 00000000`00000124 00000000`00000010 ffffb40f`dd3a1028 ffffb40f`c5e16b5c : nt!KeBugCheckEx

ffff8006`e8b38390 fffff806`745ba579 : ffffb40f`d8776610 ffffb40f`d8776610 ffffb40f`c5e16b30 ffffb40f`d13a0128 : nt!WheaReportHwError+0x3ec

ffff8006`e8b38470 fffff806`745ba695 : 00000000`00000000 00000000`00000062 ffffb40f`d8776610 00000000`00000000 : nt!WheaHwErrorReportSubmitDeviceDriver+0xe9

ffff8006`e8b384a0 fffff806`76643831 : 00000000`00000000 ffff8006`e8b386c0 ffffb40f`c5e0b1a0 ffffb40f`c5e100ff : nt!WheaReportFatalHwErrorDeviceDriverEx+0xf5

ffff8006`e8b38500 fffff806`7663cc10 : 00000000`00000000 ffffb40f`c5e0b1a0 ffffb40f`c5eb91a0 00000000`00000000 : storport!StorpWheaReportError+0x9d

ffff8006`e8b38590 fffff806`7660f0bc : fffff806`76669000 00000000`00000062 00000000`00000000 ffff8006`e8b38930 : storport!StorpMarkDeviceFailed+0x358

ffff8006`e8b38820 fffff806`766cb57d : 00000000`00000100 ffffb40f`c5e10020 00000000`00000000 00000000`00000000 : storport!StorPortNotification+0x91c

ffff8006`e8b388f0 fffff806`766ce78e : ffffb40f`c1000002 00000000`00000000 ffffb40f`c5e10020 00000000`00000003 : stornvme!ControllerReset+0x1a1

ffff8006`e8b38970 fffff806`766cd6ef : ffffb40f`c5e10020 ffffb40f`c5e0b050 ffffb40f`d84df490 80000000`00002000 : stornvme!NVMeControllerReset+0x10a

ffff8006`e8b389a0 fffff806`7663a306 : ffffb40f`d84df490 ffffb40f`c5e0b050 ffffb40f`cabac040 ffffb40f`c48b5c60 : stornvme!NVMeControllerAsyncResetWorker+0x3f

ffff8006`e8b389d0 fffff806`74243f85 : ffffb40f`d6e6c130 ffffb40f`d6e6c130 ffffb40f`c5e0b050 fffff806`8a985440 : storport!StorPortWorkItemRoutine+0x46

ffff8006`e8b38a00 fffff806`7428e5c5 : ffffb40f`c5dea080 ffffb40f`c5dea080 fffff806`74243e50 00000000`00000000 : nt!IopProcessWorkItem+0x135

ffff8006`e8b38a70 fffff806`743268f5 : ffffb40f`c5dea080 00000000`00000080 ffffb40f`c48ab1c0 000fa4ef`bd9bbfff : nt!ExpWorkerThread+0x105

ffff8006`e8b38b10 fffff806`74404c68 : fffff806`6f277180 ffffb40f`c5dea080 fffff806`743268a0 00000000`00000000 : nt!PspSystemThreadStartup+0x55

ffff8006`e8b38b60 00000000`00000000 : ffff8006`e8b39000 ffff8006`e8b32000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x28





MODULE_NAME: GenuineIntel



IMAGE_NAME: GenuineIntel.sys



STACK_COMMAND: .cxr; .ecxr ; kb



FAILURE_BUCKET_ID: 0x124_16_GenuineIntel__UNKNOWN_IMAGE_GenuineIntel.sys



OS_VERSION: 10.0.19041.1



BUILDLAB_STR: vb_release



OSPLATFORM_TYPE: x64



OSNAME: Windows 10



FAILURE_ID_HASH: {37af9407-4a3e-0b08-acdd-dadffdc34c3c}



Followup: MachineOwner

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Bugcheck Analysis: 0000000000000010, Device Driver Error

Hi KH,

Your dump files all indicate memory (RAM) corruption and a driver associated to the AMD Processor

Go to the support page for your PC or Motherboard on the manufacturers website, then from there, download and install the version of Chipset drivers they recommend and while there, check for any BIOS update that may need to be installed

 

Bugcheck Analysis: 0000000000000010, Device Driver Error

Your minidump files all indicate the Intel chipset drives, and related to an NVMe drive are causing your system to crash.

Go to the support page for your B460M DS3H V2 Motherboard on the manufacturers website, then from there, download and install the version of chipset drivers they recommend and while there, check for any BIOS update that may need to be installed