Windows 10: Bugcheck crashes computer every time I try to restart, how do I fix this?

Discus and support Bugcheck crashes computer every time I try to restart, how do I fix this? in Windows 10 Gaming to solve the problem; The error message in event viewer is as follows:The computer has rebooted from a bugcheck. The bugcheck was: 0x0000007e 0xffffffffc0000005,... Discussion in 'Windows 10 Gaming' started by Connorwer454, Apr 29, 2023.

  1. CONNORWER454
    Connorwer454 Win User

    Bugcheck crashes computer every time I try to restart, how do I fix this?


    The error message in event viewer is as follows:The computer has rebooted from a bugcheck. The bugcheck was: 0x0000007e 0xffffffffc0000005, 0xfffff8010b619593, 0xffff878af5b10438, 0xffff878af5b0fc70. A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: c967151c-d975-44c3-8afc-817120a8d21e.I believe that this is a driver issue, but which driver do I need to update or fix?

    :)
     
    Connorwer454, Apr 29, 2023
    #1
  2. NIKHAR_K
    Nikhar_K Win User

    Bugcheck Crash

    Hi,



    Thank you for writing to Microsoft Community Forums.



    I appreciate the efforts taken by you in resolving the issue. I understand that you are receiving Bugcheck crash on your computer. I’ll certainly assist you with the issue.



    However, please let us know:



    • Do you receive a Blue Screen when the computer crash?
    • When exactly does the computer crash?
    • Are you aware of any changes made to the computer prior to this issue?
    • Which build version of Windows 10 is installed on the computer? Refer
      Which version of Windows operating system am I running?
    • What is the make and model of the computer?


    If you are receiving a Blue screen error then, I would suggest you to refer the troubleshooting steps mentioned in the article
    Troubleshoot blue screen errors.



    I would suggest you to share the dump files so that we can analyze them and get to the root cause of the issue. To share the files Navigate to
    C:\Windows\Minidump, upload the files to OneDrive and share the OneDrive link.



    We await your response.



    Regards,

    Nikhar Khare

    Microsoft Community - Moderator
     
    Nikhar_K, Apr 29, 2023
    #2
  3. RUTH BURUGA
    Ruth Buruga Win User
    Computer crashes and restarts periodically

    Hello Kurt,

    Thank you for posting your query in Microsoft Community.

    I will be glad to help you with the issue you have with the computer. I understand the frustration when things don't work the way it should.

    What is the make and model of your computer?

    What is the anti-virus program on the computer?

    I suggest you to try the following steps:

    Uninstall and Reinstall the Graphics Card Drivers.

    Step 1: Uninstall the Graphics Card
    Drivers


    • Press “Windows Logo” + “X” keys on the keyboard.

    • Click on “Device Manager” from that list.

    • Search for the Graphics Card
      from the device list, right click on it and then select “Uninstall”. On the un-installation window, if you have an option: “Delete the driver software for this device” you may select that and then remove the corrupted drivers
      from the computer.

    • Follow the on-screen instructions to complete it and then restart the computer if prompted.
    After the restart, please go ahead with the next steps to install the latest drivers and check if that resolves the issue.

    Update Driver Software from the Manufacturer’s website:

    Step 2: Go to the Computer or Graphics Card
    manufacturer’s website and search for the latest Windows 10 drivers available for the
    Graphics Card model and then install it by following the instructions given in the website.

    I hope this helps you. If you have any further query in future, feel free to contact us. We will be happy to help you.

    Thank you
     
    Ruth Buruga, Apr 29, 2023
    #3
  4. SKEET1983
    Skeet1983 Win User

    Bugcheck crashes computer every time I try to restart, how do I fix this?

    BugCheck Crashes

    My laptop has Windows 10 64-bit with Anniversary Update. My computer/laptop keeps crashing randomly and when I go to "Event Viewer", it always comes up with bugcheck on each crash... Is there anything I can do to fix this? Thoughts and help GREATLY appreciated Bugcheck crashes computer every time I try to restart, how do I fix this? :)

    Here is latest Crash Info:

    The computer has rebooted from a bugcheck. The bugcheck was: 0x000000c2 (0x0000000000000007, 0x000000004f4e5749, 0x00000000040a0000, 0xffffcc87c0638010). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: c349c1a7-9ad7-4093-942d-467fde0a8dde.

    Update: Both Chkdsk and Windows Memory Diagnostic came up with no errors.
     
    Skeet1983, Apr 29, 2023
    #4
Thema:

Bugcheck crashes computer every time I try to restart, how do I fix this?

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