Windows 10: Bugcheckcode 271 - PC Unresponsive Randomly

Randomly, My pc gets unresponsive and the screen goes black, but I still can hear sounds and people can also hear my mic. On the windows log event there is a Critical error code 41 Kernel-Power with the first line saying BugCheckCode 278Here's the event log for the latest errors and critical errors in the last 12 hoursEVENT LOGAnd here is the latest MinidumpMINIDUMPOh and this problem started happening to me on 06/16, I have bought a new PSU on 06/17 thinking it was the source of the problem and it wasn't. So I really don't know what to do at this point.

:)

 

Kernel-Power event id 41. BugcheckCode 0

Hello,

Thank you for writing to Microsoft Community Forums.

In-order to get more clarity on this issue and to assist you with appropriate troubleshooting steps, reply with answers to the below questions:

1. Are you aware of any changes made on your PC, prior to this issue?
   
2. Is this issue specific while playing a particular game?
   
3. Which edition of Windows are you currently using?
   

A Kernel Power Event 41 can occur in the following scenarios.

Scenario 1: The computer restarts, and there is a Stop error BugcheckCode in the event data.

Scenario 2: The computer is shut down by pressing and holding the power button.

Scenario 3: The system randomly restarts and no Stop error BugcheckCode is listed, or the computer is completely unresponsive (hard hang).

I suggest you refer the article on Kernel
Power Event ID 41 and follow the steps for the scenario that is causing this error on your PC.

Additionally, you can refer the article on Windows
Kernel event ID 41 error "The system has rebooted without cleanly shutting down first" in Windows
and check if that helps.

Regards,

Sandeep Kumar M

Microsoft Community – Moderator

 

Kernel-Power event id 41. BugcheckCode 0

Hello,

Thank you for replying with the required information.

What is the make and model of your PC?

As you have mentioned that the system randomly restarts and no Stop error BugcheckCode is listed, or the computer is completely unresponsive,
this scenario usually indicates a problem with the hardware. To help isolate the problem, I suggest you to refer the section
Scenario 3: The system randomly restarts and no Stop error BugcheckCode is listed, or the computer is completely unresponsive (hard hang)
from the following article on Windows Kernel event
ID 41 error "The system has rebooted without cleanly shutting down first" in Windows
and follow the steps mentioned in the section to isolate the cause of the issue.

If you see that the computer generates a Stop error that contains a BugcheckCode value that is not reported in an event ID 41, change the restart behavior for the computer. To do this, follow these steps:

1.
Right-click My Computer, and then click
Properties.

2.
Click Advanced system settings.

3.
Click the Advanced tab.

4.
In the Startup and Recovery
section, click Settings.

5.
Click to clear the Automatically restart
check box.

If the issue persists, I suggest you to follow the methods mentioned below:

Method 1: Perform clean boot.

Check if any third party application is causing this issue. Refer the article on
How to perform a clean boot in Windows
for steps to perform clean boot.

Note:
A “clean boot” starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program.

Your computer may temporarily lose some functionality while in a clean boot environment, however that functionality will return when you
reset the computer to start normally after you have finished your troubleshooting.

Method 2: Adjust PC to best performance.

To do that,

1.
In the search box on the taskbar, type
performance, then select Adjust the appearance and performance of Windows.

2.
On the Visual Effects tab, select
Adjust for best performance > Apply.

3.
Restart your PC and see if that speeds up your PC.

Method 3: Check your hard disk for errors.

To do that,

1. Double click on This PC icon.
2. Right-click the hard disk drive that may be damaged.
3. Click Properties, and then click the Tools tab.
4. Click on the Check option.
5. Now click on the Scan Drive option.

Regards,

Sandeep Kumar M

Microsoft Community – Moderator

 

My pc just had black screen and stuck/freezing now i see in the event viewer log that i had a Kernel-Power id 41 why ?

Hi,

Thanks a lot for the information.

The kernel power event ID 41 error occurs when the computer is shut down, or it restarts unexpectedly.

There are scenarios that causes event 41. Which of these 3 scenarios are you experiencing:

• Scenario 1: The computer restarts, and there is a Stop error BugcheckCode in the event data.
• Scenario 2: The computer is shut down by pressing and holding the power button.
• Scenario 3: The system randomly restarts and no Stop error BugcheckCode is listed, or the computer is completely unresponsive (hard hang).

Looking forward to your response.