Windows 10: Built-in Keyboard Stopped Working, Please Help

Speeds through advanced startup troubleshooting page to restart computer normally
Device manager detects the keyboard is working properly
Device driver for keyboard is up to date
SFC scan reports no integrity violations
Checkdisk reports no errors
Power-on key works
On-screen keyboard works normal (I'm using it now)
USB wireless mouse seems normally functional
PC reset twice to no avail

What could be the problem and what is the solution?

:)

 

Help needed please: Built-in camera has stopped working on Acer Aspire with windows 10

Hi Kimberly,

It is possible that this problem is caused by an antivirus software that’s blocking the webcam or camera, or it could be an outdated webcam driver. Kindly refer to the article below for troubleshooting steps:

Windows can't find or start the camera

Feel free to post back for the results.

Regards.

 

Help needed please: Built-in camera has stopped working on Acer Aspire with windows 10

I have an acer aspire with windows 10 and the built-in camera has stopped working. it tells me that the camera can't be found and gives me the error code: 0xA00F4244(0x00DABE0)

Here is my info. I need to fix this problem or find another computer to use ASAP- as I have a skype-based job interview scheduled. Thanks for any help!

System Information

------------------

Time of this report: 7/7/2017, 11:38:29

Machine name: KIMS-LAPTOP

Machine Id: {373B095E-C085-4A16-8CF6-4DBEF1F7BD1B}

Operating System: Windows 10 Home 64-bit (10.0, Build 15063) (15063.rs2_release.170317-1834)

Language: English (Regional Setting: English)

System Manufacturer: Acer

System Model: Aspire M5-481PT

BIOS: V2.20

Processor: Intel(R) Core(TM) i5-3337U CPU @ 1.80GHz (4 CPUs), ~1.8GHz

Memory: 6144MB RAM

Available OS Memory: 5956MB RAM

Page File: 4928MB used, 2690MB available

Windows Dir: C:\WINDOWS

DirectX Version: DirectX 12

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

Miracast: Available, with HDCP

Microsoft Graphics Hybrid: Not Supported

DxDiag Version: 10.00.15063.0000 64bit Unicode

------------

Video Capture Devices

Number of Devices: 1

---------------------

FriendlyName: HD WebCam

Location: Front

SymbolicLink: \\?\usb#vid_04f2&pid_b335&mi_00#7&9301baa&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global

Manufacturer: Microsoft

HardwareID: USB\VID_04F2&PID_B335&REV_8103&MI_00,USB\VID_04F2&PID_B335&MI_00

DriverDesc: USB Video Device

DriverProvider: Microsoft

DriverVersion: 10.0.15063.0

DriverDateEnglish: 6/21/2006 00:00:00

DriverDateLocalized: 6/21/2006 12:00:00 AM

Service: usbvideo

Class: Image

DevNodeStatus: 180200A[DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

ContainerId: {00000000-0000-0000-FFFF-FFFFFFFFFFFF}

ProblemCode: No Problem

BusReportedDeviceDesc: HD WebCam

Parent: USB\VID_04F2&PID_B335\6&18f91a87&0&1

DriverProblemDesc: n/a

UpperFilters: n/a

LowerFilters: n/a

Stack: \Driver\ksthunk,\Driver\usbvideo,\Driver\ACPI,\Driver\usbccgp

ContainerCategory: Imaging

 

I saw you reset PC twice. With so many resets available not sure exactly what that entailed.

Could I suggest, and yes it a long shot, unplugging device from wall, remove battery and depress power on for 25 Secs. Replace all and start.

If that doesn't work uninstall keyboard in device manager and power down. Restart and let windows detect.

Given its a touch screen do you have any settings to disable keyboard, like a function key or Tablet mode.

If none of the above cleared you could be looking at dead keyboard, a loose cable, another issue on MB. Not everyone is into this but you might try disassembling laptop and reseat keyboard connections. You may need special tools to disassemble and there very well could be a lot of pieces by the time you have it apart. Look for a video on how to disassemble your model. If you decide to go this route watch static, its a killer of sensitive electronics. You can usually find replacement keyboards on e-bay or amazon.

Others may have additional ideas.

 

UPDATE

I have no Idea what happened but I rebooted and the built-in keyboard is working.

I don't use the touch screen option. I use the mouse when using the on-screen keyboard.

Is there a way turn the keyboard on and off manually?

After I create a restore point I will be rebooting the system. Hopefully the keyboard works then too. Keeping my fingers crossed.

I will post again after the reboot

 

UPDATE #2

I just rebooted the system and the built-in keyboard isn't working.

I'm going to reboot again. Maybe it will work again.Here goes *Smile

 

Please try the power trick. This very much sounds like a Keyboard issue. Check the video on disassemble.

 

Like you said, it's a long shot. But it's amazing when you're physically there to actually see it work for the first time! *Cool