Windows 10: Built in zip program: Can see contents but can't extract

I have a user who can create zip files with the built in Windows 10 compression tool, then open the file he can see the contents, but he can't extract or open from there. He does not get an error. He double clicks or drags the files from the zip and nothing happens. I can open and extract from the same file, so the file itself seems ok. It's been going on for "a few weeks" I can of course add another application to his machine but I wonder if this is a known issue. Everything I search for comes back "bad file" but I know that's not true.

:)

 

Extracting Zip Files


Are the step-by-step processes identical? That is, the folder extracted from and the folder extracted to belong to the same hierarchical file system structure. If they are, that suggests mildly the Cumulative Update left an electron or two out of place.

 

Can't Extract zipped Files with Windows 10 built in 'Extract' Utility

The in-built ZIP support is buggy and limited and the only reason to use it would be if one is desperate to extract something immediately after installing the OS. 7-zip or WinRAR is generally the first program I install on a fresh Windows system.

 

Extracting Zip Files

Thanks pyramid10 for your contribution, I ensured that the steps taken and the source and destination folders were the same, in the using zip7 as suggested by BunnyJ resolved all issues for me.
I am the first to admit that I am a long long way from understanding the intricacies of computers and if truth be told I am now to old anyway to absorb much information.
Cheers.