Windows 10: Buy "HEVC video extensions" on the Microsoft Store - does not work, no error message

As I cannot open the heic files on my laptop ASUS Windows 11, I am trying to buy "HEVC video extensions" on the Microsoft Store. I have entered the credit card on my profile. I press the "Buy" button and I get an empty window with no text or title an error message?. This makes almost useless my new PC all pictures taken with my telephone and copied on my laptop are heic files, could you please help me?

:)

 

HEVC Video extension not installing

Hi,

I am trying to view HEIC image files on my Windows 10 PC

I installed HEIF extension from Microsoft Store, it installed properly, but still Photos app is showing only blurry images.

Upon googling i saw advice to install HEVC Video extension too.

I bought HEVC Video extension from the Microsoft Store and when click on "Install" nothing happens and HEVC is not listed in the Apps & Features list. (HEIF extension is present in this list)

When i select the three dots near the "Install" button i was given the list of machines i want the extension to be installed on. When i select the machine i am trying to install on, all i get is the message saying that "We will attempt to install the extension on the machine you requested" but no action

Is there a way for me to get the binary myself and install it manually instead of relying on some auto install program?

I have already wasted 2 days trying to view HEIC files on Windows 10.

 

HEVC Extension

Hello LoyalJoshua,

Thank you for responding.

Here are the things we might consider why you have this problem:

• Faulty Microsoft Store services.
  
• You're not signed it to the correct Microsoft account where the app is registered.
  
• Incompatible app to Windows 11.
  

The following are the suggested methods to troubleshoot Microsoft Store and apps issues:

METHOD 1: Install Windows updates

Make sure Windows 11 has the latest update.

1. Select Start > Settings > Windows Update > Check for updates.
   
2. If there is an available update, select Install now.
   

METHOD 2: Make sure that HEVC Extension app works with Windows 11.

Please see link below for more information about apps that aren't compatible:

Your app doesn't work with Windows

METHOD 3: Update Microsoft Store app

1. In Microsoft Store > Library.
   
2. Look for Microsoft Store in the list, if updates is available, proceed in installing it.
   
3. Check if it is working now.
   

METHOD 4: Sign out and sign back in

Sign out the current account and make sure you sign back in with the right Microsoft account you use when you purchase this app.

1. Open Microsoft Store.
   
2. At the upper-right corner, click on the profile icon and select your account.
   
3. Click the Sign out button.
   
4. Click on the profile icon again and click sign in.
   
5. Once done, try to play the video again.
   

METHOD 5: Open the video with HEVC Extension app

Try to open the video directly to HEVC Extension app.

1. Open File Explorer, locate where you save the video.
   
2. Right-click on it and select Open with.
   
3. Then select HEVC Extension app from the list.
   

METHOD 6: Reset Microsoft Store

It will reset and delete the app data to resolve common problems.

1. Open Windows Settings > Apps > Apps & features.
   
2. Select Microsoft Store app.
   
3. Click the Advanced options link and click Reset button.
   
4. Check if it's now working.
   

METHOD 7: Reinstall HEVC Extension app

If the above steps did not work, try reinstalling the app instead.

1. Open Windows Settings > Apps > Apps & features.
   
2. Select HEVC Extension app.
   
3. Click the Advanced options link and click Uninstall button.
   
4. To reinstall, open Microsoft Store again.
   
5. Select Library. Find the app you want to reinstall, and then select Install.
   

Let us know the result and we will get back to you as soon as we can.

Best regards,



Microsoft Community Moderator

 

HEVC Video Extensions from Device Manufacturer

Hi,



Thank you for writing to Microsoft Community Forums.



In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

• What is the Windows 10 Version and Build installed? (Type winver
  in Windows search/Run command)
• What is the make and model of the PC?
• Where are you getting HEVC Video Extensions from Device Manufacturer showing as temporarily unavailable?

If you want to install HEVC Video Extensions, then refer to

Microsoft Store.



Regards,



Aditya Roy

Microsoft Community – Moderator